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Russ Darrow Nissan of West Bend

West Bend, WI

4.6
536 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 537 reviews

May 14, 2019

Vehicle needed work We bought a 08 vehicle. Yes it's used. Took to our mechanic. Found dry root tires. Front ball joints bad. Muffler pipe starting to leak. Called and wa More

by Debbie111111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Landrith, Alyssa Jacob, Adam Retzlaff
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Sorry to hear about your troubles. The service manager said he has been trying to get ahold of you to discuss a resolution. If you reach out to him I am sure we can get this worked out for you. I will be available to assist if necessary. Have a great day.

May 13, 2019

Great service! The ladies at the desk were amazingly welcoming and helped me understand the process of getting my car tuned up. Melanie and Danielle and Danna are re More

by BigMitchh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Kay Behm, Melanie Leinen, Danielle Hagen
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thanks for the kind words. Those 3 are some of our best employees and it shows. Anything we can do in the future please let us know.

May 13, 2019

Buying a car I didn't think car buying could be so easy I went in pick the car I wanted got the price I wanted everyone very helpful is it was a good time and it d More

by Trukjack
Recommend Dealer
Yes
Employees Worked With
Dana Kay Behm, Jacob Wilson
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words. We take the customer experience seriously and want everyone to enjoy buying a car as much as you did. Thanks.

May 11, 2019

Truck buying made easy. Everyone at Russ Darrow Nissan from the get go was a true professional. Chris Loebel my salesperson answered all my questions friendly all around nice More

by Scooter Titan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Kay Behm, Chris Loebel
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thanks for taking the time to submit a review. You bought the sharpest looking truck on the lot for sure. Chris does a great job for us and all his customers. If there is a need for another vehicle in your garage please let us know. Thanks again.

May 09, 2019

Quick diagnosis. Diagnosed the problem. Let me know, with detail, that part was ordered and how long repair would take. Was nice to know what the entire process entail More

by Alb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Hagen
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

We appreciate you sharing your experience with us. We really want to give our customers the best experience possible. Have a great day.

May 08, 2019

Great experience Patrick was a pleasure to work with. Very thorough and honest. He exceeded all of our expectations and requests. Everyone at the dealership was wonder More

by LindsayRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Patrick is one of the best. He prides himself on his customer service and product knowledge. I am glad to hear you had a wonderful experience.

May 02, 2019

Helpful and informative I was impressed with the no pressure attitude . Patrick. was very informative and helpful. He did everything he could to get me everything I wanted. More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Patrick is awesome and so are you. Thanks for the kind words. Patrick takes his customer satisfaction and their experience seriously as do we. Thanks again.

April 24, 2019

Great Service I had a great experience with the people of Russ Darrow Nissan of West Bend. I originally was having car troubles when I purchased a used vehicle ther More

by Allie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Lecher, Chris Loebel, David Landrith
Apr 25, 2019 -

Russ Darrow Nissan of West Bend responded

Thanks for taking the time to give us such a good review. We work hard to make sure we do everything we can to make every experience with a great one. Chris takes his customer service very seriously, I will pass on the kind words.

April 21, 2019

Very great customer service!! Jean was awesome to work with Customer service was outstanding!! Very easy process. Stopped in today, and left today with our new truck!! We had no problem with financing, or ou More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Schroeder
Apr 25, 2019 -

Russ Darrow Nissan of West Bend responded

Very nice of you to take the time to give us your review. We take customer satisfaction very seriously here. I will pass on your kind words to Jean. I know she will appreciate the feedback.

May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Jean is one our best, I am glad our enjoyed purchasing your truck from us. We take the customer experience seriously and I am glad to hear that it shows. Thanks again.

April 15, 2019

Informative. Patrick was quite knowledgeable about the vehicle. He shared many safety features. He relayed the changes made from the 2018 to the 2019 model years. More

by kauvigne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
Apr 25, 2019 -

Russ Darrow Nissan of West Bend responded

That is awesome to hear. Thank you very much. Patrick prides himself on giving every customer the best experience possible.

May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thanks for the 5 star review. Buying a car can be difficult but Patrick makes it easy. We appreciate your time to give us this review.

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