Russ Darrow Nissan of West Bend

Wonderful experience. We were helped very quickly, we didn’t feel like a salesperson was breathing down our neck, and all of our questions were answered. Overall great expe We were helped very quickly, we didn’t feel like a salesperson was breathing down our neck, and all of our questions were answered. Overall great experience. More

Great car and great deal Every one was very helpful and willing to get us in a Nissan. We have always been a Darrow customer and we loved the great deal From DarrowNissan Every one was very helpful and willing to get us in a Nissan. We have always been a Darrow customer and we loved the great deal From DarrowNissan More

Service department is a joke I realize that things don't always go right in auto repair but this was ridiculous. I dropped my 2012 Pathfinder off on Thursday afternoon for an ear I realize that things don't always go right in auto repair but this was ridiculous. I dropped my 2012 Pathfinder off on Thursday afternoon for an early Friday appointment. My check engine light was on. I have a code reader so I already knew that it was a catalytic converter. Sure enough, they called me early Friday morning to confirm that and indicated that the repair would be about $1,000. I told them to proceed immediately because I needed the car back. They said they ordered the part immediately but unfortunately it wouldn't come in until Saturday morning. It's didn't. They called again and said it wouldn't be in until Tuesday. Great! I'm without my vehicle for the weekend. Oh well. Tuesday comes around and I call early to see when my car will be ready. "Oh, sorry. the wrong part came in. We had to reorder it. It will be here later today hopefully" Sure enough, it came in later Tuesday but sorry, we can't get it done any more today. It will be done tomorrow. So, I dropped the car off on Thursday for a fairly simple repair which almost any repair shop could do in 24 hours and it took them six days. Don't look for me at a Russ Darrow dealership again, either to buy or have a car serviced. More

Very good She was very nice. Was not pushy. The transaction went smoothly and stress free. I do not have very much experience shopping for cars but i was happy She was very nice. Was not pushy. The transaction went smoothly and stress free. I do not have very much experience shopping for cars but i was happy with her help. More

Alyssa Rocks! I was shopping for a new car and have dealt with other dealerships and was a bit put off. Alyssa was so nice and not pushy at all. She was the reason I was shopping for a new car and have dealt with other dealerships and was a bit put off. Alyssa was so nice and not pushy at all. She was the reason I decided to go with Nissan, that and my new car of course. More

Great and easy! Great experience! I had no intention of buying. Just went along with my daughter, who was buying. Jean Schroeder was easy to work with. She got me Great experience! I had no intention of buying. Just went along with my daughter, who was buying. Jean Schroeder was easy to work with. She got me into a brand new Rogue Sport. Love it! Thanks! More

FANTASTIC!! My mom and I came in and we worked with Jean and she was so helpful and knowledgeable. She helped with my moms confidence about leasing and the Manage My mom and I came in and we worked with Jean and she was so helpful and knowledgeable. She helped with my moms confidence about leasing and the Manager Dave got me into a new Nismo after I was indecisive about trims. Thank you so much for all your help this is a experience I won’t forget and definitely be a repeat customer! More

Excellent hospitality The hospitality I received by Melanie has been excellent. Every time I'm here she welcomes me and always answers any questions I may have. The hospitality I received by Melanie has been excellent. Every time I'm here she welcomes me and always answers any questions I may have. More

Services Melanie was very outgoing and personable. She offered beverages and made me feel comfortable. Highly recomend. Service was extremely fast and organize Melanie was very outgoing and personable. She offered beverages and made me feel comfortable. Highly recomend. Service was extremely fast and organized, very little wait time. More

Great service! I was in today to purchase a vehicle, I was very well taken care of. The employees were very welcoming and kind, I highly recommend this dealership t I was in today to purchase a vehicle, I was very well taken care of. The employees were very welcoming and kind, I highly recommend this dealership to anyone looking to purchase a vehicle. More