Russ Darrow Nissan of West Bend

Great Sales Rep I dislike sales people as whole, or so I thought. I am not going to lie, working with Jean was a pleasure. Not once did I hear "what's it going to tak I dislike sales people as whole, or so I thought. I am not going to lie, working with Jean was a pleasure. Not once did I hear "what's it going to take for you to buy this today". She was knowledgeable about the car I was looking at and when I asked an oddball question she was not afraid to go ask instead of babbling some nonsense out that was not true. I have had the car now for over a month and have had 0 issues. I was missing one thing but a call the Jean straightened that right out. Once again, showing she is worth her weight in gold. More

Very easy to work with Very knowledgeable when asked questions about the vehicle we were looking to purchase. We actually came in to look at a used Mazda and pulled out with Very knowledgeable when asked questions about the vehicle we were looking to purchase. We actually came in to look at a used Mazda and pulled out with a new Nissan. More

Unhappy Once they realized how unhappy I was with the car they did everything to correct the problem. I new when I leased the car I was unhappy with the sea Once they realized how unhappy I was with the car they did everything to correct the problem. I new when I leased the car I was unhappy with the seats. More

Amazing Service I would just like to say the service given is top notch, from greeting customers the moment you walk-in to when you leave. Special thanks to the servi I would just like to say the service given is top notch, from greeting customers the moment you walk-in to when you leave. Special thanks to the service department for a quick diagnosis of the car issues and a fast repair to the vehicle. The timing on the repair ended up being less time then expected. I recommend seeing Patrick in sales if you are looking for a new vehicle he will make sure he puts you in the best fit car. Make sure you ask for Melanie if you go there she will make sure you concerns are heard and addressed as well as the store manager Glenn great conversation!! West bend location was well worth the drive for knowing that everything will be taken care of! More

Professional My experience was straight to the deal. The staff were professional and helpful, not much of negotiations, which is what I like. I recommend this deal My experience was straight to the deal. The staff were professional and helpful, not much of negotiations, which is what I like. I recommend this dealer. More

Great Sales Agent My wife and I had a great sales experience provided by Jean Schroeder at this auto dealership when we purchased our 2015 Nissan Rogue Select S AW My wife and I had a great sales experience provided by Jean Schroeder at this auto dealership when we purchased our 2015 Nissan Rogue Select S AWD SUV. She listened to us carefully and was very attentive, Our SUV was prepped on time when we came back the next day, 1 Feb 19 to drive it away. We are extremely happy with Jean and would recommend her to anyone interested in a great sales experience. More

Got the one I wanted. It was a pleasure to spend the afternoon with the crew at Russ Darrow Nissan. Everyone worked to get me into the car that I wanted. It was an amazing It was a pleasure to spend the afternoon with the crew at Russ Darrow Nissan. Everyone worked to get me into the car that I wanted. It was an amazing experience. More

Always friendly and accomodating Everytime I call to schedule an appointment for service work to be done on my car, they are so friendly and accomodating! I always feel welcome! Everytime I call to schedule an appointment for service work to be done on my car, they are so friendly and accomodating! I always feel welcome! More

Fast and courteous and thorough This was my first visit to Nissan of West Bend. I had made an appointment earlier the same day. The service advisor was knowledgeable and courteous This was my first visit to Nissan of West Bend. I had made an appointment earlier the same day. The service advisor was knowledgeable and courteous to his co-workers who had their various roles. I was directed to a clean waiting area where I went to read a book. Someone came out and showed me how to operate the fancy coffee machine. After a half hour or so another person came out and explained the work performed and how it was billed. I came in with an online coupon which they applied. There was no attempt to over-sell, but the advisor suggested what might need attention on my next visit. Then I paid the cashier, walked over to the heated area where the vehicle was waiting (it was minus 7 degrees outside). They raised the door for me and off I drove. Altogether a good experience! More

It was very relaxing and very helpful. I came in without a schedule appointment and Melanie got me in with no problem she also gave me a free carwash. Thank you Melanie!! I came in without a schedule appointment and Melanie got me in with no problem she also gave me a free carwash. Thank you Melanie!! More