Russ Darrow Nissan of West Bend

Awesome experience. Went way beyond professional, courteous Everyone at the dealership, especially Kenny went far beyond expectations. In our situation, we had a horrible purchase from the previous dealer we ha Everyone at the dealership, especially Kenny went far beyond expectations. In our situation, we had a horrible purchase from the previous dealer we had purchased from, and were left high and dry (spent an entire year paying for repairs and trying to get the car to pass emissions-nothing short of a nightmare). I came into the place exasperated and in tears. Between all of this the dealer listened to our needs-provided a amazing solution. I will never forget how they were able to actually sell a car through an empathetic situation that met our specific needs. We love our 2019 Nissan. Thank you. More

Russ Darrow Nissan is Awesome The whole experience was easy and fun. Dave, Jean and Dana are rock stars, they took care of everything and made me feel at home while they were doing The whole experience was easy and fun. Dave, Jean and Dana are rock stars, they took care of everything and made me feel at home while they were doing it. I can’t see buying a car anywhere else. More

Awesome customer service!! We brought our 2010 Nissan Murano in for an oil change. While talking to another customer, I didn't have time to get myself a drink and the customer We brought our 2010 Nissan Murano in for an oil change. While talking to another customer, I didn't have time to get myself a drink and the customer rep got my water for me. And they offered me a complimentary car wash which was greatly needed. They also showed me my dirty air filter and my husband approved the purchase. It was a great experience. More

It was Awesome . Professional & Courteous. Very professiona Everyone at the dealership was so kind and friendly., from the time that I got there for service to purchasing a new vehicle. I will continue to do se Everyone at the dealership was so kind and friendly., from the time that I got there for service to purchasing a new vehicle. I will continue to do service with Nissan. I would like to thanks everyone for all of their assistance and patience. More

Service visit We received excellent service from Melanie and the service technician who repaired our key fob. The batteries were replaced at no charge. It took le We received excellent service from Melanie and the service technician who repaired our key fob. The batteries were replaced at no charge. It took less than 15 minutes. More

Not Happy 1-the vehicle I test drove and agreed to be back with my husband on Saturday, Chris and Dave had everything ready for that vehicle. Well someone sold 1-the vehicle I test drove and agreed to be back with my husband on Saturday, Chris and Dave had everything ready for that vehicle. Well someone sold it, which I wasn’t happy. So, I asked Chris if I would be getting everything that I would have on the the other which means price and the extra 2,018.00 dollars. Well guess what it didn’t happen this vehicle cost us 6,000 more than the other vehicle More

Always a lovely experience I made an appointment right before the weekend for Monday and Taylor answered the phone. She’s always friendly and helpful and she made my appointment I made an appointment right before the weekend for Monday and Taylor answered the phone. She’s always friendly and helpful and she made my appointment quickly. Then when I arrived I was greeted by the lovely Melanie. Everytime I see her, she makes me and my son feel like family. My son absolutely loves the kids room and it kept him nice and occupied while we got our oil change. More

Nissan Rogue Sport Dana worked hard to help me find a vehicle that suited my needs and wants. She gave me time and space to make my decisions while providing options in Dana worked hard to help me find a vehicle that suited my needs and wants. She gave me time and space to make my decisions while providing options in a kind, professional manner. More

Best experience at a dealership Jean was great at helping me pick out exactly what I wanted and when they didn’t have the exact car I wanted, they went and got it for me from a diffe Jean was great at helping me pick out exactly what I wanted and when they didn’t have the exact car I wanted, they went and got it for me from a different dealership. The staff was very nice and welcoming. The staff went above and beyond to make things happen and I would recommend anyone to come here. Awesome coffee maker too. : ) More

Car buying experience Lovely Jean helped me so much with figuring out all the bells and whistles on the Rouge. It was a fun time.....thanks to all the people we dealt with Lovely Jean helped me so much with figuring out all the bells and whistles on the Rouge. It was a fun time.....thanks to all the people we dealt with during our buying experience! More