Russ Darrow Nissan of West Bend

Helpful Nice I drove to West Bend from Oak Creek to look at a car. Patrick was great he found the wrong car which I'm grateful for. We took a drive and he did brin I drove to West Bend from Oak Creek to look at a car. Patrick was great he found the wrong car which I'm grateful for. We took a drive and he did bring out the car I was looking for and let me compare side by side. Melanie was also very helpful. I lost air in my tire on the way there and she helped me to get it filled and recommended some great places to eat. One of the best dealers I have been to so far. More

Very pleasant, hassle-free, no pressure environment. We were in the market for a new SUV and stopped by Russ Darrow because we liked the look of the Nissan. Our Salesperson Chris Loebel was very easygoi We were in the market for a new SUV and stopped by Russ Darrow because we liked the look of the Nissan. Our Salesperson Chris Loebel was very easygoing and we found it to be a hassle-free, no pressure experience. We were able to work a deal and drive off in our new vehicle in record time. More

Great salesperson I found a truck I was looking for at this dealership. But the dealership is about 80 miles from my house. The salesperson Jean I worked with was very I found a truck I was looking for at this dealership. But the dealership is about 80 miles from my house. The salesperson Jean I worked with was very compensating and understanding to the fact the dealership was so far from my house. I went up one night, test drove the truck, and I liked it. It was within 30 minutes of closing. So there was not time to dive deeper into paperwork. So Jean gave me a number to which I could text information, and pictures of documents to her so she could work on my paperwork without me being there. That was very helpful to me, and it put me at ease knowing that she was working diligently for me to make the transition into my new truck as easy as possible. We kept in contact over the next few days as she and her team did everything they could to make sure I could get the truck I wanted. She called me after a couple days and told me the deal was done, just come up and sign. That really meant a lot that she was more concerned with doing things the right way, and understanding of the distance I had to drive. Rather than just a “get him in, get his money, get him out” type less than professional salesperson who only cares about numbers. Buying a vehicle from her was familiar, like buying a vehicle from and old friend. There was no pressure, and she was very accommodating while remaining professional. I looked at trucks at other places and they seemed to have a factory type mentality. get em in, get em gone. That’s why I did not buy there. Despite the drive I bought from Russ Darrow because of Jean. and I just wanted to take advantage of this opportunity to thank her properly. More

Emergency Repair I am very pleased with the service I received from Melanie. She exhibited a great deal of empathy with me and the situation that brought me to Russ Da I am very pleased with the service I received from Melanie. She exhibited a great deal of empathy with me and the situation that brought me to Russ Darrow. She took the initiative to work with the mechanic and the problem was solved immediately. I was on my way to work in no time at all. I commend Melanie and the team who went above and beyond to get me back on the road. More

Painless Car Buying Experience Pulled up, saw the car that I wanted, and Ken helped make it happen. The overall experience was excellent. I highly recommend visiting the dealershi Pulled up, saw the car that I wanted, and Ken helped make it happen. The overall experience was excellent. I highly recommend visiting the dealership whether you're looking new, used, or simply for a service visit. More

Seriously , the best dealership experience ever! This dealership and Chris Loebel are amazing. They listen to you, understand what you want. I honestly had a fun day finding my vehicle (it is aweso This dealership and Chris Loebel are amazing. They listen to you, understand what you want. I honestly had a fun day finding my vehicle (it is awesome ). They took really good care of me and I had a great time. Thanks to all the staff and especially Christopher Loebel ! More

Very professional Service writer met with me promptly, and was knowledgeable about the make and model of my vehicle. He was very professional Customer service area was Service writer met with me promptly, and was knowledgeable about the make and model of my vehicle. He was very professional Customer service area was very clean and comfortable, Melanie went out of her way to ensure I had a good customer experience. Shop area is very clean and tidy. More

Service Very Nice and Friendly. Dealership was clean. Came up and asked if I needed anything while I was sitting in the lounge. Was told to let them know if Very Nice and Friendly. Dealership was clean. Came up and asked if I needed anything while I was sitting in the lounge. Was told to let them know if needed anything. Very Nice Place. More

Irritatingly long I went in for a scheduled routine complimentary oil change which took 1hr and 45 minutes even though I was the only car in the shop. The service mana I went in for a scheduled routine complimentary oil change which took 1hr and 45 minutes even though I was the only car in the shop. The service manager had left and I had to wait for the service worker to move slower than molasses on a cold day. With the large window viewing the service department i was able to watch the whole process of this man wander around lost in the woods. Perhaps he needs to fill his pockets with bread crumbs, take a class or needs to be supervised at all times More

Happy Titan Owners! We just wanted to take the time to thank Glen Leinen & The Nissan West Bend dealership for making our buying experience easy and enjoyable. And a spec We just wanted to take the time to thank Glen Leinen & The Nissan West Bend dealership for making our buying experience easy and enjoyable. And a special thank you to Chris Loebel for listening to what we wanted and guiding us through the buying process effortlessly. Thanks so much Scott & Julie Goeden More