Russ Darrow Nissan of West Bend

Fast and friendly This was my first time purchasing a vehicle, and Patrick helped it go very smoothly. He helped answer any questions, and even helped handle a tight sc This was my first time purchasing a vehicle, and Patrick helped it go very smoothly. He helped answer any questions, and even helped handle a tight schedule by having much of the paperwork filled out before we arrived at the dealership. Matt was also very friendly and helpful, answering any questions about the paperwork as we reviewed and signed the documents. More

New Tires and general maintenance service I recently purchased replacement tires for my 2005 Lexus. I was not satisfied with the tires performance. Tyler, service manager, worked with me with I recently purchased replacement tires for my 2005 Lexus. I was not satisfied with the tires performance. Tyler, service manager, worked with me with great cooperation trying to make the tires acceptable. Tyler was very concerned with my satisfaction and continued to be patient and willing to work on the issue. After several attempts to get the tires balanced, so they would perform without vibration, Tyler offered to replace the tires with another brand. He would not accept my participation in any additional cost. This switch in tires solved the problem. I'm very grateful for the manner in which this dealership, and Tyler, handled my situation. I take my Nissan and my Lexus here for routine service and have always been very pleased with the personal and professional way they provide service. My sincere thanks to Tyler and his staff for their support. Everyone I have met at this dealership, including Melanie, has been very pleasant and eager to help make my visits a positive experience. Thank you all for your interest in the customer. More

Professional Experience Our family's long time van finally was on it's last legs and we were in need of a vehicle to replace it. We visited several dealerships and found tha Our family's long time van finally was on it's last legs and we were in need of a vehicle to replace it. We visited several dealerships and found that our experience at Russ Darrow was very professional. Chris and Carson were very efficient as we hoped to make a quick decision. In less than a week we were able to come to a decision, let Chris know the vehicle we wanted and then Carson was able to locate one from another area and get it to the dealership. It was a good feeling knowing my wife and I had done our due diligence and were able to leave with a vehicle and an experience that we enjoyed. More

Great experience My daughter and I purchased a used vehicle from Patrick recently. He was professional, knowledgeable and not pushy. This was her first vehicle purchas My daughter and I purchased a used vehicle from Patrick recently. He was professional, knowledgeable and not pushy. This was her first vehicle purchase, she was unaware of the process involved. Their finance manager was understanding and patient and helped us obtain a loan on the vehicle in a timely fashion at a fair rate. Overall a great experience for an 18 year old! More

Car detail Was greeted by Melanie with a great smile. She answered all my questions to my satisfaction. Tyler your service manager wonderful explained everything Was greeted by Melanie with a great smile. She answered all my questions to my satisfaction. Tyler your service manager wonderful explained everything that was going to be done with my car I could not have asked for a better service manager I would highly recommend people to come to this Russ Darrow. More

Awesome experience This was the best experience I have had when looking to lease a vehicle. I didn't feel pressured to purchase a vehicle, the staff was friendly and ea This was the best experience I have had when looking to lease a vehicle. I didn't feel pressured to purchase a vehicle, the staff was friendly and easy to talk to. I will definitely recommend this dealership to friends and family. More

Oil Change Came into the service center to make an appointment for oil change and tire rotation on 612 for a 6/13 appointment. Came in 6/13 and Taylor told me th Came into the service center to make an appointment for oil change and tire rotation on 612 for a 6/13 appointment. Came in 6/13 and Taylor told me the appointment was for 6/23. I told her I came in yesterday to make an appointment for 6/13. She quickly took care of me and had my car serviced. Thank you Taylor More

Excellent customer service . Prompt and thorough work. My recommendation to any Nissan owner, have your service done here. Waiting area is clean and modern. Try it . Prompt and thorough work. My recommendation to any Nissan owner, have your service done here. Waiting area is clean and modern. Try it More

Great! Everyone is super friendly. Had some issues getting approved at other dealships and this one made it work for me. When I came back to the store I was Everyone is super friendly. Had some issues getting approved at other dealships and this one made it work for me. When I came back to the store I was greeted by everyone and they all put my needs first. Thanks, Betsy, Carson, Kenny and everyone who has helped me get a car that I wanted! More

Friendly, quick service! Drove around town for an oil change. Other dealers had long waits. I got in right away. Taylor, the service advisor was friendly and answered my quest Drove around town for an oil change. Other dealers had long waits. I got in right away. Taylor, the service advisor was friendly and answered my questions. In and out in less than 30 minutes. They even had my car washed. Melanie came over to introduce herself, we talked and she even offered me beverages while waiting. This dealership was so clean and inviting. Fantastic service. I definitely will be coming back! You should go, too. You won’t be disappointed. More