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Russ Darrow Toyota of West Bend
West Bend, WI
1,187 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,187 reviews
October 14, 2014
I would highly recommend From start to finish the transaction was easy my salesperson was very patient and helpful in explaining how everything worked. They offered to let us From start to finish the transaction was easy my salesperson was very patient and helpful in explaining how everything worked. They offered to let us take the car overnight to get a better feel for it. I would highly recommend Russ Darrow More
by Leilani Troy
Employees Worked With
john
September 24, 2014
very nice This was my first new-car purchase in years All Questions answered cordially and fully the people at the dealership were very nice and it was so quick This was my first new-car purchase in years All Questions answered cordially and fully the people at the dealership were very nice and it was so quick. Once again the Russ Darrow team delivered a great deal for an excellent car! More
by Margaret Paul
Employees Worked With
tim
September 19, 2014
very Pleasant! very Pleasant, communicates well, respectful and professional. Called me about the car available when I told them what I was looking for. Worked out q very Pleasant, communicates well, respectful and professional. Called me about the car available when I told them what I was looking for. Worked out quite well. Only reason I came back to Russ Darrow was for the customer service. Thank you! More
by Karren Bivens
Employees Worked With
james
September 10, 2014
extremely helpful so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darr so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darrow to friends and family. More
by Bailey Silverman
Employees Worked With
tim
August 28, 2014
always willing to help I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a fr I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a free car wash. More
by Marina Ewell
Employees Worked With
matt
August 15, 2014
Very impressed !! Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked at. Thank you!! More
by Jasmine Goslin
Employees Worked With
chris
August 08, 2014
Professional staff Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I will be returning to Russ Darrow Jeep More
by Barbara Horn
Employees Worked With
may
August 04, 2014
I was banned for service because I purchased from heiser toy I went to Russ Darrow Toyota on a Friday night and was given a price for a new rav4. The next day I went to Heiser Toyota. They gave me a price 150 l I went to Russ Darrow Toyota on a Friday night and was given a price for a new rav4. The next day I went to Heiser Toyota. They gave me a price 150 less. I went back to Russ Darrow and they said they could not match that price. I thanked them for their effort and went home. 15 minutes later Jon Corey, the salesman called me and threatened me by saying if I purchased from heiser, they would not service my new vehicle at Russ Darrow and I was banned from their dealership. I called Toyotas national office and they said I should contact dale Janus the customer service rep. He confirmed that I was banned with no explanation but referred me to the general manager dan schutts who rudely called me a bad customer. I asked what I had done to become a bad customer and he said our conversation was over. I would seriously think twice before buying at Russ Darrow, they cannot match other dealerships and became rude when I purchased elsewhere. More
by Robcle
Employees Worked With
Jon Corey, dale Janus, dan schutts.
June 13, 2014
Rich and Donna Poth We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new d We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new dodge dart.Thank you Paul :-) More
by donna poth
Employees Worked With
Paul zwick
August 16, 2013
I have given them this poor services because I bought a used 2005 car with 20,000 miles on it. Not even two months later I had to have the struts replaced on it. The service I received was fine, it was d used 2005 car with 20,000 miles on it. Not even two months later I had to have the struts replaced on it. The service I received was fine, it was done in a timely manner and I was given a free rental. However, when I tried to contact them two ask why this was missed before they sold me the car they did not respond. I have tried several times to contact them and nothing has been reciprocated. More
by NotSharing
Employees Worked With
I dont know any of them
