Russ Darrow Toyota of West Bend

Service was good. The only thing I noticed was the audio, on the link to view the work as they complete it, was not good. The only thing I noticed was the audio, on the link to view the work as they complete it, was not good. More

Michael, the service associate, I worked with was very helpful and knowledgeable. Was able to get an issue fixed quickly. helpful and knowledgeable. Was able to get an issue fixed quickly. More

I want to say how disappointed I was in the process of getting my car from you. I did call and left a voicemail asking the manager to call me to talk to him about my experience. I want to start with the f getting my car from you. I did call and left a voicemail asking the manager to call me to talk to him about my experience. I want to start with the fact the we have not purchased a new vehicle for well over 10 years. It is quite obvious that in that time things have changed a lot. We had found the car online and set up an appointment with heather to look at the vehicle. The price as well as car information was all online. We got to the dealership, test drove the vehicle and decide to purchase the car.There were no stickers with the purchase price on the car so I assumed it was the price that i saw online that morning was the cost of the car. I was under the impression that the price online what the price I would be paying. When Heather showed me the balance due it didn’t seem that what was online and the total she gave me was correct. When I questioned she told me the cost of the car was $21, 973. When I was looking at the car the cost was $21,793 ( I believe that’s what is was). When I questioned her she said that the cost was $21973. I showed her what I had on my phone and she told me that the price went up since the car had been detailed. Again, it has been a long time since I purchased a car but I can’t believe that is how you do business. To add to my frustration I confirmed that there were 2 key fobs and she just looked at me and said no. Only one. It is going to cost me $250.00 to get a second one. I know that at anytime we could have ended the transaction, and am upset that I didn’t make someone explain to me how you can just randomly change the price of your used vehicles. Heather wasn’t rude, but it seemed that she didn’t care one way or another. She acted offended when I showed her the price was different that I had online than she had I’m not sure if this is how your dealership is. run, but I was very disappointed in the entire process. I will tell you that I don’t believe I would come back your dealership. More

Jeremiah is patient and professional, able to translate technical jargon and processes in a way I can understand. He is knowledgeable of parts, labor, processes, and costs. He acknowledged our coupon req technical jargon and processes in a way I can understand. He is knowledgeable of parts, labor, processes, and costs. He acknowledged our coupon request and left helpful notes for his team to follow when he was out of the office, allowing Nick to seamlessly fill us in on the status of our service. More

Very fast and friendly. I liked that they didn’t try to sell me anything. I liked that they didn’t try to sell me anything. More

I brought my vehicle in for an issue with the windshield. Waited an hour and a half to be told something they should have been able to figure out in 10 minutes. Came back next week and brought my car in at 7 Waited an hour and a half to be told something they should have been able to figure out in 10 minutes. Came back next week and brought my car in at 7 AM for an approximately 2 hour job. My car was not done when I came back at 4. They had to give me a rental. More

Smooth registration, all repairs explained. Great waiting area. Good price, peace of mind that it's Toyota specialty. Great waiting area. Good price, peace of mind that it's Toyota specialty. More

I was very impressed with the staff and the deal we worked out. I would definitely purchase another vehicle from them. worked out. I would definitely purchase another vehicle from them. More