Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,366 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Contact Dealership
View Awards

2700 W Washington Street

West Bend, WI

53095

Directions

By Type

Showing 1,366 reviews

October 15, 2026

She went far beyond to help us understand the features of the vehicle. She spent as much time as we needed to answer our concerns. More

by elschmit
Recommend Dealer
Yes
Employees Worked With
Heather
Print
Oct 15, 2026 -

Russ Darrow Toyota of West Bend responded

Knowing that our service team could take all the time you needed to explain your Crown Signia’s features is rewarding. Hearing that you felt fully informed and supported means a great deal to us. Mitchell Darrow mitchell.darrow@russdarrow.com

October 15, 2026

Car had hidden missing parts as well as undisclosed damage to rear of vehicle. Salesman dented car while installing license plates. Also had badly bent rear rim that should have been noticed during a s More

by Jack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Noah Luckiesh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
October 14, 2026

Scheduled recall service appointment. On appointment day they did not have parts, failed to order the parts necessary More

by lvanraden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Lundberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
October 11, 2026

It was for 100,000 mile maintenance. Some other things were caught and repaired as well. It took less time than expected! More

by BDub
Recommend Dealer
Yes
Employees Worked With
Nicolas Catellano
Print
Oct 11, 2026 -

Russ Darrow Toyota of West Bend responded

Knowing the 100,000 mile maintenance on your Corolla wrapped up faster than anticipated is rewarding. We’re glad our service department could catch and repair those additional items efficiently. Your five star rating and kind feedback mean a great deal to us. Mitchell Darrow mitchell.darrow@russdarrow.com

September 29, 2026

The oil change went really quick while I was watching them do it the service people made it take over an hour which didn't set well with my wife More

by BDVORLOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 01, 2026 -

Russ Darrow Toyota of West Bend responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mitchell Darrow mitchell.darrow@russdarrow.com

September 27, 2026

Outstanding service and care Easy to have service done Efficient and knowledgeable Available service hours good More

by Dottie
Recommend Dealer
Yes
Employees Worked With
Rob Martin
Print
Sep 28, 2026 -

Russ Darrow Toyota of West Bend responded

Your recognition of our expertise and convenient service hours is greatly appreciated. We’re glad the service on your Toyota Venza was efficient and hassle-free. Mitchell Darrow mitchell.darrow@russdarrow.com

September 27, 2026

Klinton is easy to talk to, honest, no pressure, is a great listener, and kind. We came back to him a month later to buy another vehicle without hesitation. More

by cjblattner
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Klinton Stoffel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 27, 2026 -

Russ Darrow Toyota of West Bend responded

Hearing that Klinton’s honest, pressure-free approach gave you the confidence to return for another purchase means a lot to our team. Our team is pleased we could help you secure another Toyota Tacoma without hesitation. Mitchell Darrow mitchell.darrow@russdarrow.com

September 23, 2026

Just what I had hoped for and experienced with each visit. Rob is absolutely a Great Representative of Russ Darrow. More

by Cedarburgcruiser
Recommend Dealer
Yes
Employees Worked With
Rob Martin
Print
Sep 24, 2026 -

Russ Darrow Toyota of West Bend responded

Consistency in service is at the heart of how our service department operates. We’re glad your Toyota Highlander continues to get the care you expect, and hearing that our team members represent our dealership so well means a lot to our service team. Mitchell Darrow mitchell.darrow@russdarrow.com

September 22, 2026

The person checking me in was friendly and made me aware of something that will save me money. The wait for my vehicle was fast. More

by ericaschedel
Recommend Dealer
Yes
Print
Sep 23, 2026 -

Russ Darrow Toyota of West Bend responded

We're glad our service team could walk you through a money-saving option and have your Toyota RAV4 back on the road so quickly. Thank you for trusting us with your RAV4. Mitchell Darrow mitchell.darrow@russdarrow.com

September 19, 2026

Everything went well and work was completed in a timely manner. Very polite and friendly. More

by cskaalen
Recommend Dealer
Yes
Print
Sep 19, 2026 -

Russ Darrow Toyota of West Bend responded

Thanks so much for the five-star rating. We’re glad your Toyota Highlander service went smoothly and our team could provide prompt, polite, and friendly care. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
...
137