Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,313 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Contact Dealership
View Awards

2700 W Washington Street

West Bend, WI

53095

Directions

By Type

Showing 1,313 reviews

June 27, 2026

People here are always friendly and helpful. I always have a good experience at Russ Darrow. More

by chris.schabel61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
Report | Print
Jun 27, 2026 -

Russ Darrow Toyota of West Bend responded

Great to hear that our team is always friendly and helpful when you bring in your Toyota Tacoma. We appreciate you sharing your experience and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

June 24, 2026

Everyone did what they could to get me in the vehicle I wanted! Awesome experience! More

by JOSHHOFFMAN1981
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Luckiesh
Report | Print
Jun 24, 2026 -

Russ Darrow Toyota of West Bend responded

What a pleasure to hear our team worked hard to help you find the Toyota you wanted. We’re glad the experience exceeded your expectations. Please let us know if there’s anything else we can do for you. Mitchell Darrow mitchell.darrow@russdarrow.com

June 23, 2026

Ease in making my appointment with 'Nick' on a Friday and I was serviced by Kimberly on Monday and all went well including a detailed video update on my vehicle's work by the technician handling things. Can' More

by streetwise19
Recommend Dealer
Yes
Employees Worked With
Kimberly
Report | Print
Jun 23, 2026 -

Russ Darrow Toyota of West Bend responded

We’re glad scheduling your Toyota Highlander service was straightforward and that the technician’s video update kept you well informed. It’s rewarding to hear everything went smoothly during your visit. Thank you for sharing your experience and we look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2026

Everything about the process went smoothly. It was as stress free as buying a car can be. More

by mmmolas
Recommend Dealer
Yes
Employees Worked With
Heather Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Gagliano
Report | Print
Jun 22, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for letting us know how your purchase went. We’re delighted your new Toyota Corolla buying process was smooth and stress free. If you have any questions down the road, please reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2026

Easy to communicate with, good customer service Great experience from start to pick up. Abdel was easy to work with and Janessa made the closing smooth and easy!! More

by JOE_DANASUTTLE
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Luckiesh
Report | Print
Jun 19, 2026 -

Russ Darrow Toyota of West Bend responded

We appreciate your 5 star feedback on your Lexus GX 460. We’re pleased to hear communication was smooth from start to pickup. If there’s anything else you need, Noah is here to help. Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2026

I've worked with Jeremiah many times with my 2 RAV4s and he is always nice and helpful More

by Connervz
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
Report | Print
Jun 18, 2026 -

Russ Darrow Toyota of West Bend responded

It’s wonderful to see Jeremiah providing helpful service for both of your Toyota RAV4s, including your RAV4 Hybrid. We’ll share your kind words with him. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2026

I had a super duper extra special great great great great great great buying experience. More

by JustSar
Recommend Dealer
Yes
Employees Worked With
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2026 -

Russ Darrow Toyota of West Bend responded

What a pleasure to hear that your buying experience was exceptional. We’re thrilled you chose Toyota and appreciate your enthusiasm. Enjoy every mile in your new ride. Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2026

Excellent service! Great communication, would definitely recommend to family and friends. Will be looking to Russ Darrow when we are in the market for a new vehicle. More

by MARKSCHULTEIS
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
Report | Print
Jun 17, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience with servicing your Toyota Tacoma. We’re glad our communication met your expectations and that you’d recommend us to family and friends. We look forward to assisting you again when you’re ready for a new vehicle. Mitchell Darrow mitchell.darrow@russdarrow.com

June 16, 2026

Everyone is always polite, courteous, and respectful. Thank you for that. I miss the carwash. More

by kellijo88
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Jun 16, 2026 -

Russ Darrow Toyota of West Bend responded

We’re delighted our team treated you with such courtesy during your Toyota RAV4 service. Your feedback about the carwash option will be passed on to our service department, and we look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 16, 2026

Heather and Janessa were lovely to work with! I would absolutely buy from them again. More

by KellyRabolt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2026 -

Russ Darrow Toyota of West Bend responded

It’s fantastic to hear Heather and Janessa made your purchase so enjoyable. Congratulations on your Volkswagen Taos. We look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
...
132