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Russ Darrow Toyota of West Bend
West Bend, WI
1,293 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,293 reviews
June 06, 2026
Jeremiah was quite helpful and friendly. He was able to have a loaner van for me when he said he would. He was able to have a loaner van for me when he said he would. More
by JULIEJESKEOSCAR
Verified CustomerEmployees Worked With
June 05, 2026
Great salesman ship , great experience, kept me informed every step of the way and made sure the work was done quickly and correctly , completely transparent every step of the way and made sure the work was done quickly and correctly , completely transparent More
by TRISTEN.GUSTAFSON101
June 03, 2026
My appointment was for 9:30 am for a tire rotation. I told the person who checked me in that I had another appointment at 10:30. They didn’t even take my car in until 10:30!! They apologized saying t I told the person who checked me in that I had another appointment at 10:30. They didn’t even take my car in until 10:30!! They apologized saying they were very busy. It seems like they overbooked…very disrespectful to their customers time. I missed my other appointment. More
by cschmitt829
Employees Worked With
Not sure of his name. Young, male, dark hair
June 02, 2026
Abdel Montoya-Ardon was knowledgeable and provided a no pressure experience which I greatly appreciated. Mark Bechler never met me. I was offered an extended warranty package a few too many times. pressure experience which I greatly appreciated. Mark Bechler never met me. I was offered an extended warranty package a few too many times. More
by WGFLEISSNER
June 02, 2026
They had problems getting parts so they gave us a free loaner which they didn't have to do loaner which they didn't have to do More
by Randy
Employees Worked With
June 02, 2026
We always have good service and Rob was excellent in helping to solve our issue. helping to solve our issue. More
by RHERMAN0
June 02, 2026
I had a fantastic experience working with Abdel at Russ Darrow Toyota in West Bend. Abdel was kind, professional and extremely pleasant to work with. I would absolutely recommend to my friends and family! Darrow Toyota in West Bend. Abdel was kind, professional and extremely pleasant to work with. I would absolutely recommend to my friends and family! More
by ALLIFRANCIS
June 01, 2026
Great, friendly, helpful! I’m happy with my experience & my new baby! Many thanks Klinton S. & team. I’m happy with my experience & my new baby! Many thanks Klinton S. & team. More
by TRAVIS_BYRD
May 31, 2026
Didn't have Noah, had Klinton Stoffel, and he was excellent Have bought from this dealership before, and would do so again excellent Have bought from this dealership before, and would do so again More
by BILLYBLACK832
