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Russ Milne Ford

Macomb, MI

3.6
328 Reviews

24777 Hall Road

Macomb, MI

48042

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Showing 328 reviews

December 07, 2022

Worth the long wait on the full size Bronco Look forward to many vehicles in the future with the Russ Milne team More

by Jameslutsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Lutsey
Dec 12, 2022 -

Russ Milne Ford responded

Thanks for this awesome review! Sincerely, The Russ Milne Ford Team

September 30, 2022

I had the same issue as many people have with astronomical charges to look at the vehicle for repair and the charges didn't even go towards repair costs. This really set back our family when we More

by Michael g.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Cate, DAS DAS
Oct 03, 2022 -

Russ Milne Ford responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Russ Milne Ford Team

Oct 09, 2022 -

Michael g. responded

I have contacted you when this first happened and your team told me that the charges are correct and that is how they charge customers. You may want to discuss this with your service team and get back to me ehen you have a particular person in mind when responding to negative feedback.

August 29, 2022

Rip off Over charges for repairs 145. 00 just to look at it and not put it towards the repairs. I worked for Fords for 31 years. I’m going to by a Honda next time. I’ll never return More

by Joe blow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Cate
Aug 31, 2022 -

Russ Milne Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Russ Milne Ford Team

August 08, 2022

I really love Linda. She’s the best! I’ve been getting my cars from her for a long time and she’s always great to work with. More

by Hirschmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Flynn
Aug 11, 2022 -

Russ Milne Ford responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Linda’s sales excellence is always consistent, and I’m glad your experience with her supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Russ Milne Ford Team

July 06, 2022

The staff are friendly and helpful. My sales representative was informative and listened to what I said and needed. The building is clean and well kept. More

by Mmnieto57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Flynn
Jul 11, 2022 -

Russ Milne Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Russ Milne Ford Team

June 29, 2022

I have been going to Russ Milne for 15 + years and working with Linda Flynn. I have been treated like family from day one and recommend both the dealer and Linda to family and friends! More

by Happy customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cate
Jul 05, 2022 -

Russ Milne Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Russ Milne Ford Team

June 23, 2022

I have been leasing my vehicles from Russ Milne Ford since 2017. Great service as always. Linda was my salesperson and she was very kind and professional. My Escape was ordered in March and shipped in More

by Fran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Flynn
Jun 28, 2022 -

Russ Milne Ford responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Russ Milne Ford Team

June 01, 2022

Jim Lutsey provided excellent customer service, he made the process seemless, and I didn't sit around the dealership for hours. More

by doc3857
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Lutsey
Jun 06, 2022 -

Russ Milne Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Russ Milne Ford Team

May 21, 2022

Terrible service. They tried to rip me off and damaged my car in the process. More

by thunderbird187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Cate, DAS DAS
May 24, 2022 -

Russ Milne Ford responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Russ Milne Ford Team

May 17, 2022

Russ Milne was very cooperative with making my appointment coincide with my signing the papers to purchase my Ford Fusion Hybrid. I was done with the appointment and my car's full check-up was als More

by kgrevemeyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Flynn, Michael Pitt, Keiler Meyer
May 20, 2022 -

Russ Milne Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Russ Milne Ford Team

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