Russ Milne Ford

Rick Winchester was a wonderful salesman. Rick went out of his way to find us the Pickup truck we were looking for, took the time to show us all the features. Rick went out of his way to find us the Pickup truck we were looking for, took the time to show us all the features. More

Rick Winchester was a wonderful salesman. We had a good experience with the SUV. Rick showed us the buttons on the front screen. We weren't giving a book for instructions. We need one soon. P We had a good experience with the SUV. Rick showed us the buttons on the front screen. We weren't giving a book for instructions. We need one soon. Please send it to our address. A book for a 2018 Flex. Send it. Too 7007 Metropolitan Parkway Unit 938 Sterling Heights, MI,48311. Thank Rick Winchester for all his help. More

Purchased a 2017 F150 Purchase was easy - no complications. The person I dealt with was very friendly and outgoing and gave recommendations and easily accommodated my requ Purchase was easy - no complications. The person I dealt with was very friendly and outgoing and gave recommendations and easily accommodated my requests. Have dealt with the same person for my last 3 vehicles. More

Service Department Epic Fail! If you value your time and want to be treated fairly, I recommend having your Ford serviced elsewhere. I recently booked an appointment, confirmed par If you value your time and want to be treated fairly, I recommend having your Ford serviced elsewhere. I recently booked an appointment, confirmed parts were available and made arrangements to deliver the truck for service including arranging rides to and from the dealer. The following day after dropping off the truck, I was informed that the parts were "broken" they would need to reorder and I would have to reschedule service. This was a recall issue. We brought the vehicle down from up north for service. Bringing it back is a major undertaking. They did do the front end alignment that we requested, charged $90.00 to perform a "four" wheel alignment on a two wheel drive Ranger, not sure how that is even possible, there is no adjustment for the rear wheels. When I asked the service writer he said they check a bunch of stuff. I will NEVER be be back for service. There is a reason this dealer has a collection of one star ratings, the culture is obviously not customer focused. More

Awesome, super fast, great truck, and great deal I've been working out of town, and had been talking to other dealers and dealerships. They couldn't give me a straight answer on lease for a new F150. I've been working out of town, and had been talking to other dealers and dealerships. They couldn't give me a straight answer on lease for a new F150. I finally got in contact with Dennis Willard at Russ Milne Ford on Hall road. Dennis set up an appointment for me, I came home and went to see him on a Friday. I got straight answers, we searched 6 or 7 different trucks and prices, and Dennis found a great deal for me on an F150 Sport. I feel the best time I've ever spent looking for a vehicle. We closed the deal, he took care of the paper work, I called my insurance for a certificate, he had a new tonneau cover put on the truck, walked me though some of the features, programmed my phone into it, and gave me the keys all with in 2 1/2 hours from the time I sat down to the time I drove away. So I've put about 1000 miles on the truck so far, I've had to call Dennis a few times because I forgot how a couple things work. He gave me the right direction, Dennis knew what he was talking about, and I am happy as punch. And I love my truck. Thanks Dennis, thanks Russ Milne Ford. Ted Carrabia More

Excellent This dealer and dealership was super friendly, helpful, and knowledgable. I would 100% recommend to a friend. The experience couldn't have been any be This dealer and dealership was super friendly, helpful, and knowledgable. I would 100% recommend to a friend. The experience couldn't have been any better. FANTASTIC! More

Great, awesome, very pleased The staff at Russ Milne Ford is very helpful, thorough and persistent. My salesman Dennis Willard was very thorough and made it possible for me to dri The staff at Russ Milne Ford is very helpful, thorough and persistent. My salesman Dennis Willard was very thorough and made it possible for me to drive my new Fusion home. From my first encounter with him, to the test drive, and closing of the sale, he was very informative and helpful. Keep up the good work and teamwork. Thank you to all those that helped me at the dealership to achieve my goal, my new car. Would and will recommend this dealership to everyone. I am very satisfied and pleased with my experience at Russ Milne Ford. More

Service Dept We bought a 2010 Explorer used from another dealership and purchased the extended warranty. Roughly 20,000 minutes miles when we bought it. The rear d We bought a 2010 Explorer used from another dealership and purchased the extended warranty. Roughly 20,000 minutes miles when we bought it. The rear differential went once and was replaced. The same symptoms began to happen again at about 90,000 miles. The warranty was good until 100,000 miles. Brought it in to Russ Milne and they told me that the fluid inside the rear differential was "contaminated". They only removed the drain plug and asked for permission to tear the whole thing apart but said it would cost $500 if it were not covered under warranty. This would have been fine but in the same sentance they were telling me that due to the fluid being "contaminated" it would not be covered, no matter what they found inside. They told me that the reason for the contaminated fluid was possibly due to the vehicle being submerged in water. They gave an example of a flood or putting a boat in the lake. I told them that neither had happened and actually nothing had ever been pulled with the truck since we owned it. I asked to speak with the service manager and was told he was not in. I was put in touch with the Asst Service manager (Ray) who was unbelievably rude and unwilling to help. He told me that due to the fluid being "contaminated" that they would not cover the obviously bad rear differential. He said that "it was not his job" to figure out how the fluid was contaminated and that "the driver should know". This vehicle has never even seen a dirt road and is very well taken care of. I told them to get my vehicle ready for pick up and that I would never be coming back to this dealership again. I took the vehicle to Mike Dorian Ford and explained my experience. They found it very odd and said that it was Ford that determines whether a warranty issue is covered not the dealership and after hearing and driving the vehicle they agreed that there was an issue. About 10 days later my vehicle was fixed. The rear differential had to be completely rebuilt and a front wheel bearing was replaced. ALL COVERED UNDER WARRANTY. If the Asst Service manager (Ray) is speaking to others the way he spoke to me I can understand why there are so many negitive reviews about the service at Russ Milne. I would advise anyone who ownes a Ford to not get it serviced there. More

Ripped off from the service department We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 wee We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 week. We brought the truck back with the same symptoms as the first time. This time it was recommended that we replace the solenoids. The truck ran good for about 2 weeks. We brought it back for a 3rd time and this time it was recommended that the engine be rebuilt. Unwilling to do this I had the truck towed to another garage. They found the problem right away. A used solenoid was placed in the engine and had a tear in protective mess. So the solenoid that we just payed over $500 to be replaced had to be replaced again. We have now had the truck running great for the last month. I WOULD NEVER RECOMMEND RUSS MILNE FORD FOR ANYTHING. More

Sales was okay finance department a joke If you are planning on buying a used car here, finance it elsewhere. I have great credit and "the best" rate I could get was 12.5 % interest rate ( th If you are planning on buying a used car here, finance it elsewhere. I have great credit and "the best" rate I could get was 12.5 % interest rate ( they supposedly use a plethora of lenders). Went home and refinanced it at 4.5 % at a local credit union. More