Russ Milne Ford

Sold me a lemon! I purchased a 2011 Ford Flex from this dealership in In February of 2015. Since then I've had one $1,300 repair. And now I'm headed to get another rep I purchased a 2011 Ford Flex from this dealership in In February of 2015. Since then I've had one $1,300 repair. And now I'm headed to get another repair of the same problem for over $1,000. I wouldn't be as upset if Russ Milne Ford hadn't completed the first repair to begin with. This vehicle has been nothing but expensive issues since . I purchased a short 7 months ago. My salesperson John Mann was very nice and that's where of the positive experience ends. I'll never buy another Ford vehicle. in addition I would never buy another vehicle from Russ Milne Ford. This is been the worst experience I've ever had with a car. More

Service Department I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I ha I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I had to take my car asap to the dealership because of a major transmission leak. I called the man I spoke with was very short in his tone and told me that he couldn't get me in until 10/28. That's not the problem. When I told him I had young children and what if I broke down he said very sarcastically " looks like you'll have to call road side assistance". Then I asked about a rental he said " $30.00 a day". I felt as though i was bothering him. When I got off the phone with him I called Bill McDonald Ford in St.Clair. What a relief! They were very sympathetic and felt bad that they couldn't get me in until 10/01. 2 days later. They also gave me a FREE loaner. I understand that places are busier than others. You should always be kind though. Customer Service, when dealing with the public is everything! I didn't get this man's name and I'm not out to get him in trouble. I just believe he needs to learn what customer service is. More

TREATED LIKE A JERK BY A SALESMAN, MR. FRANK SINATRA THE MOST AWFUL EXPERIENCE EVER. TODAY I WENT TO SPEAK TO FRANK SINATRA @ RUSS MILNE FORD (YES THAT IS SUPPOSEDLY HIS NAME, BELIEVE IT OR NOT) AND I A THE MOST AWFUL EXPERIENCE EVER. TODAY I WENT TO SPEAK TO FRANK SINATRA @ RUSS MILNE FORD (YES THAT IS SUPPOSEDLY HIS NAME, BELIEVE IT OR NOT) AND I ASKED HIM FOR A GOOD DEAL ON A LEASE ON A MID SIZE VEHICLE WITH MODERATE OPTIONS PKG AND WHEN HE GAVE ME THE PRICES I THOUGH THEY WERE WAY TOO HIGH COMPARING TO OTHER DEALERS I WENT TO IN THE SAME WEEK. I TOLD HIM I THOUGHT THIS WAS A WASTE OF TIME OF GOING THERE AND HE WAS RUDE AND CALLED ME A xxxxx AND SAID I WASTED HIS TIME. "xxxxx U WASTED MY TIME!" I WAS SO APPAULED. HERE I PLAN ON SPENDING $$ AT THIS DEALERSHIP AND THIS IS WHAT OCCURRED. I HAVE A WITNESS WHO SAW THE WHOLE THING GO DOWN. I MADE A COMPLAINT TO THE HEAD MANAGER AND LEFT HIM A VOICE MAIL AND HOPEFULLY HE WILL RETURN MY CALL. I WILL MAKE MANY REPORTS TO FACEBOOK, TWITTER AND ALSO TO THE BETTER BUSINESS BUREAU ABOUT MY EXPERIENCE HERE. More

Unhappy used car buyer! Test drove a used vehicle told the dealer that the rear brakes did not seem right, and that they were squeeking during the test drive. I also noticed Test drove a used vehicle told the dealer that the rear brakes did not seem right, and that they were squeeking during the test drive. I also noticed on their Carfax report there was an open recall on the vehicle. The dealer told me that the brakes would be looked at by his service department and all recalls would be taken care of prior to me taking delivery. When I picked up the vehicle I was told by the dealer that the brakes were repaired and the recall was also completed. Three weeks later the power steering failed which was what the recall was for. I returned the vehicle to the same dealership and was told by the service manager that the vehicle had never been in there for service, and yes, the recall was open and it required that the steering rack be replaced. On top of that they said no parts were available and they were on back order. We then had to wait two weeks to get the vehicle back without the dealership offering us a loaner in the mean time. Two weeks later the back brakes failed which cost me $400.00 to get repaired along with a front wheel bearing which had failed only available from Ford at $140.00 additional. All this after the dealer assured me their 112 point safety inspection showed the vehicle was in perfect condition! I doubt I will be back to this dealership. More

WORST DEALERSHIP EVER!!!! Customer service sucks! If I could give this dealership 0 stars I would! The service department is horrible! They are a bunch of xxxxxxxx! They are all very RUDE! I will NEVE If I could give this dealership 0 stars I would! The service department is horrible! They are a bunch of xxxxxxxx! They are all very RUDE! I will NEVER take my cars in for service here again! I wouldn't recommend this dealership to anyone! They treat you like a piece of xxxx! I have worked with mike, ray, and Doug they are the worst people ever! I don't understand how they keep peoples business! This is your warning..... DO NOT GO! I wouldn't go to this place if it was the last place in the world! They should consider firing all of them! More

Russ Milne Ford =Worst Service Center Owned my 2014 Ford Raptor for 6 weeks. Turned on the air, and it blew out all warm air. Took it to Russ Milne Ford to get repaired, but they said it w Owned my 2014 Ford Raptor for 6 weeks. Turned on the air, and it blew out all warm air. Took it to Russ Milne Ford to get repaired, but they said it was not covered under the warranty because there was a small hole in the condensor. Hmmmm...it's only 6 weeks old and never leaked anything. They wanted me to pay them $850 to fix it plus $72 for looking at it. I called the dealership we purchased it at (all the way in Ohio) to get their take on the situation. The Ford dealership in Ohio called up Russ Milne Ford, and was told that Russ Milne Ford wasn't willing to "take the risk." I didn't know that spending almost $70,000 on a vehicle, having the air not work after owning it for a little over a month, and expecting it to be covered under the warranty was putting such a big risk on your dealership! The dealership I bought it from is located 3 hours away, but said I could bring it there, and it would all be covered. Lesson learned! Stay away from Russ Milne Ford! More

I have purchased 4 new cars from Russ Milne ( 2 at a time ). Both times my wife and I bought a Focus and an Edge. Shortly after the second purchase I notice one of the lines on the rear window defroster ( ). Both times my wife and I bought a Focus and an Edge. Shortly after the second purchase I notice one of the lines on the rear window defroster ( on the Edge) was not working ( approx 3 months old ). Was given the old "no problem found" I was not happy but because the vehicle was new, I thought I would get it taken care of "next time". Well, next time was about a year later and the told me they would "fix" it. When they were done, it looked like someone put a band aid on it! I could see the "fix" through the rear view mirror. I asked Mr Milne to look at it and he would not telling me it was an approved fix. We ended settling on ME paying $200 out of my own pocket to repair a vehicle still under a bumper to bumper warranty!!! Later in the vehicles history, I brought it in for some rust under the hood. During the repair they scratched the hood in four places in the front and also dropped, bent and removed paint down to the metal at the point of impact on their cement floor. To top it off, they put the hood back on the vehicle in hope (I'm guessing) that I would drive it out without noticing. Fortunately I did notice. The dealership did fix the damage they caused. I told the bump shop mgr that he knew as well as I did that, had I driven the vehicle home and noticed it later I would have received the old " sir, we can't say with certainty that the damage happened here so we cannot cover the cost of repair". There was no response. I also brought my Focus in for the second "no problem found" visit recently. My wife and I both work, and I work in the auto supplier business. Both "no problem found" visits were later diagnosed. Do these people really think that I have nothing better to do than come in (and pay for a car rental) just to screw with them? Really? Russ Milne Ford is a very nice dealership in it's appearance. The sales people are courteous, I could never justify giving them any more of my money. Bottom line is simple, I don't trust them. I am not unhappy with Ford products. Never again from Milne Ford. More

I Purchased A 2007 Ford Edge from Russ Milne Ford, on 10-14-2010. Paid in cash. On 2-14-2012 I took the car in for getting bad mileage, was averaging 13.4 miles @ gallon of combbined city and highway dri 10-14-2010. Paid in cash. On 2-14-2012 I took the car in for getting bad mileage, was averaging 13.4 miles @ gallon of combbined city and highway driving,computor in car said 15.6,average 19. One hour later they called me and rhat the car was ready to be picked up. I asked them what did you find wroing? They took it on a test drive,and hooked it up to a computor. drove it 7.2 miles and averaged 20 miles a gallon. And then charged me $90.00for service charge. I also bought a full warranty for $1,899 for 60,000 Miles. I showed them 2 receipts when i purchased gasoline,the last fillup was on 1-30-2012,I had 173 miles on the odometer and purchase 12.548 gallons of gas. 173 Divided into 12.548=13.7 MILES A GALLONG NOT 20 AS THEY CLAIM, i told them this result was unacceptable, and I would not pay the 90.00 Dollars, buth then my wife paid it,I want this matter fixed the sticker on the windshield says 18 City, 25 Highway. The General Manager then talked to me, he calmed me down,and spoke to me respectfully, told me to came back in April,when the weater was warmer, and they would not charge me the 90 dollars. The bottom line,my problem was NOT TAKING CARE OF!! I then contaced Ford Motor CO. they told me that they can do nothin for me,but to take the car to another dealership, and if I want they have to refund me fot the warranty of 1,899 Dollars. More