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Russ Milne Ford

Macomb, MI

3.5
328 Reviews

24777 Hall Road

Macomb, MI

48042

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Showing 328 reviews

September 14, 2021

Dealership was very clean and the people working there were very nice. I felt real comfortable. my sales women Linda Flynn was GREAT and answered all my questions and took care of my last few lease paymen More

by mwilson1818
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Flynn
Sep 17, 2021 -

Russ Milne Ford responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Russ Milne Ford Team

August 11, 2021

The attention to detail was amazing. Helpful and wonderful to work with! More

by Rdecardenas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Vansen
Aug 16, 2021 -

Russ Milne Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Russ Milne Ford Team

August 07, 2021

I have never had an unpleasant experience at Russ Milne. They have always accommodated me and met all my needs, it seems, with pleasure and made me feel important. I dealt with Frank Sinatra for a number More

by gerry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dino
Aug 10, 2021 -

Russ Milne Ford responded

It is always our goal to earn your 5-star rating, Gerry. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, The Russ Milne Ford Team

Aug 10, 2021 -

gerry responded

I do not know what you are referring to. My response and comments were positive. If it's the four star rating at the top of this page, it should be five stars. I did not see the lack of the fifth star. Sorry.

July 28, 2021

Excellent over all customer service met all my needs great follow up also would highly recommend got the color equipment and vehicle we were looking for More

by KevJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cate
Jul 28, 2021 -

KevJ responded

James Lutsey is a great salesman! I’m a 100% satisfied with his service Looking forward to coming back again!

July 26, 2021

Jim Lutsey, absolutely NO HELP whatsoever. I answered all his questions, was told he would promptly get back to me with a price on the vehicle. I asked a few times over the next 3-4 DAYS what the price was.. More

by F-350 Elsewhere
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lutsey
Aug 16, 2021 -

Russ Milne Ford responded

Our team has acknowledged this review.

July 21, 2021

Linda Flynn, thank you for all your help with the purchase of my Escape! You answered all my questions and were very organized. Love Russ Milne Ford Dealership More

by marylou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Flynn
Jul 26, 2021 -

Russ Milne Ford responded

Marylou, thanks for this marvelous review and congratulations on your new car! We are so pleased that Linda able to provide you with such exceptional service. Enjoy your new Ford Escape! Sincerely, The Russ Milne Ford Team

July 19, 2021

Mark Hoffer Sales was very patient with me. I love the 2021 Explorer. It's everything and much more. I definitely would have Mark Hoffer Sales. More

by katisinit7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hoffer
Jul 22, 2021 -

Russ Milne Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Russ Milne Ford Team

July 13, 2021

I have worked with Dino, in sales for many vehicle through the years. This time was a little different, since I had to place an order for a vehicle. Dino went through the various trim plans and I wa More

by saburghardt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Polisena
Jul 16, 2021 -

Russ Milne Ford responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Russ Milne Ford Team

July 06, 2021

Outstanding dealership couldn’t ask for a better place to work with More

by Louann.rinna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lutsey
Jul 09, 2021 -

Russ Milne Ford responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Russ Milne Ford Team

July 05, 2021

Great service sales woman was top notch very helpful and friendly More

by tesch1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cate, DAS DAS
Jul 08, 2021 -

Russ Milne Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Russ Milne Ford Team

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