Russell Chevrolet

JOHN AND THE WHOLE STAFF THERE ARE GREAT AND EVEN SERVIVE AFTER THE SALE I HIGHLY RECOMMEND THOSE GUYS SALES AND SERVICE. THEY WILL TAKE CARE OF ALL YOUR NEEDS AFTER THE SALE I HIGHLY RECOMMEND THOSE GUYS SALES AND SERVICE. THEY WILL TAKE CARE OF ALL YOUR NEEDS More

Gary Nutt was very professional in helping us getting us in and out in a short amount of time with a new car as we live two and a half hours from the Dealership. Got the car we wanted and the trade in price in and out in a short amount of time with a new car as we live two and a half hours from the Dealership. Got the car we wanted and the trade in price on our car that I was asking for. Merlyn L. Cherokee Village More

Was a very disappointing experience.Misled the whole time.Waited 3 whole days to find out if we got the vehicles or not.They don't return phone calls. We haf to run them down to see what wax going on. time.Waited 3 whole days to find out if we got the vehicles or not.They don't return phone calls. We haf to run them down to see what wax going on. More

Jim Russell delivered excellent service to me when I purchased my 2020 Chevrolet Equinox. Professional. Kind. Courteous! Would absolutely buy from him/this dealership again! purchased my 2020 Chevrolet Equinox. Professional. Kind. Courteous! Would absolutely buy from him/this dealership again! More

Great dealership! We have purchased 3 vehicles from them. Mike S. Is a great salesman to work with. I highly recommend Russell Chevorlet to anyone buying a vehicle Mike S. Is a great salesman to work with. I highly recommend Russell Chevorlet to anyone buying a vehicle More

Nightmare My new (778 miles) Traverse was delivered to Russell Chevrolet December 15 for repair of collision damage. Nothing was apparently done for 3 weeks an My new (778 miles) Traverse was delivered to Russell Chevrolet December 15 for repair of collision damage. Nothing was apparently done for 3 weeks and now over 2 months later it is still not repaired and apparently nothing is happening while they wait for a $25.00 part for a 2017 vehicle which is "on backorder". The estimate originally had incorrect GM part numbers which may have been eventually corrected. I do not know what efforts have been made to obtain this part or a functional equivalent and never got any information until I started complaining to my insurance carrier and General Motors. And yet all I have been told is the part is "on backorder" and they don't know when it will be received, if ever. I have asked when it was placed on backorder and what efforts have been made to locate the part and the answer I received was "I don't know". I have never had a problem with Russell Chevrolet in the 30 years I have done business with them, but this is just a nightmare with no apparent end. Some of the blame lies with Safeco but plenty with Russell Chevrolet. More

Superior! We have bought 3 new cars from Russell and they have the best service,! We always feel at ease and never pressured. I always recommend Russell to ev We have bought 3 new cars from Russell and they have the best service,! We always feel at ease and never pressured. I always recommend Russell to everyone. Jay was courteous, knowlegable and a pleasure to work with? , More

Very friendly Had a recall done. I was dreading it but Russell Chevrolet made a awesome experience. I would definitely recommend this Russell Chevrolet it was defi Had a recall done. I was dreading it but Russell Chevrolet made a awesome experience. I would definitely recommend this Russell Chevrolet it was definitely a good experience More

Supreme Dealership I have been a repeat customer since 1980. Mostly new and some used vehicles. The Salesmen are exceptional, especially Randy Gilbreath. The deals ca I have been a repeat customer since 1980. Mostly new and some used vehicles. The Salesmen are exceptional, especially Randy Gilbreath. The deals can not be beat. Service after the sale is as it should be. The entire team at Russell in the Sales area as will as the Service area recognize you and make you feel like you matter. They always call me by my name any time I set foot on the property at Russell. They make me loyal enough to the point that I would never consider buying from anywhere else. It's kind of like they are family and as always..........family first! More

Russell Chevrolet , my new truck I went in originally to get my oil changed and look at used vehicles. I was there early, so I was able to walk the Russell lot as well as a couple ot I went in originally to get my oil changed and look at used vehicles. I was there early, so I was able to walk the Russell lot as well as a couple others and had about 5 trucks I wanted to look at. When returning to the dealership, I noticed a truck with a "special clearance" designation. I walked in the lobby and ran into Randy Gilbreth, who sold me the truck I was currently in. We had some small chat and I told him what I was up to. He said he would help me with whichever area I wanted to shop and informed me on the last truck I inquired on. Needless to say, we came to a very agreeable deal and I left with my new truck. The experience was seamless and there was no high pressure tactics used. I will definitely return to Russell when we are ready to purchase our next vehicle. More