Russell Honda

At first glance, this dealership seems like a reputable place to purchase a vehicle. The process is standard and nothing immediately raises red flags. Unfortunately, our experience shows the complete oppos place to purchase a vehicle. The process is standard and nothing immediately raises red flags. Unfortunately, our experience shows the complete opposite of this. The primary issue is not just a mistake or a miscommunication. It’s a lack of integrity and accountability from both the salesperson, Mike, and management, Carlos. During the sales process, my partner was explicitly told that GAP insurance was required to finance the vehicle. This is deceptive AND illegal. Also concerning was what happened after the sale. When discrepancies came up regarding what was promised versus what was actually included (specifically around how sales tax would be handled) our attempts to resolve the issue were met with dismissive and unprofessional responses. Instead of addressing the concern, the salesman, Mike, became aggressive and unprofessional. No one is willing to take ownership of this. Everyone is quick to point to documentation, but no one is willing to acknowledge how the deal was actually presented to the customer. This is not a trustworthy dealership. If you’re considering purchasing a vehicle here, I would strongly encourage you to ask very detailed questions, get everything in writing before you agree to anything, and be cautious about verbal assurances. What seems straightforward at first may not be as transparent as it appears. There are plenty of dealerships that operate with honesty and professionalism. Based on our experience, this is not one of them. McClarty Honda, where I bought my vehicle, seems to be a lot more reputable. More

Salesman Michael Murphy was excellent to work with and my transaction was very quick and smooth. transaction was very quick and smooth. More

Had a great experience with the purchase of my new CRV Sport Touring. Highly recommend this dealership. Sport Touring. Highly recommend this dealership. More

When buying a vehicle it all comes down to price. This dealership was willing to work with me; they treated me with respect - which I really appreciate being a woman. This dealership was willing to work with me; they treated me with respect - which I really appreciate being a woman. More

David Gober was great! I bought a Honda CRV & he was fast, efficient, & honest. Highly recommend him. I bought a Honda CRV & he was fast, efficient, & honest. Highly recommend him. More

The salesman Mr. Wilbur handled my concerns very well and always willing to help. Kudos to Russell Honda Delearship! Smooth and fast transaction ☺️ Wilbur handled my concerns very well and always willing to help. Kudos to Russell Honda Delearship! Smooth and fast transaction ☺️ More

I am very pleased with my purchase. Transaction was smooth. I have peace of mind knowing they have my back. Transaction was smooth. I have peace of mind knowing they have my back. More

Good buying experience. Very satisfied with purchase of my new Honda pilot. Would recommend Russell to my friends Very satisfied with purchase of my new Honda pilot. Would recommend Russell to my friends More

I purchased a 2025 Honda Ridgeline from Russell Honda. Mike Murphy in sales was extremely knowledgeable and helpful as we worked through the entire purchasing process. I had a great experience working Mike Murphy in sales was extremely knowledgeable and helpful as we worked through the entire purchasing process. I had a great experience working with the entire sales team. More

Neal is the best salesman we have ever worked with. Russell Honda is a great place to buy a car. They are conscientious and accommodating. I highly recommend them Russell Honda is a great place to buy a car. They are conscientious and accommodating. I highly recommend them More