Russell & Smith Ford

David made me feel welcome and comfortable. He was knowledgeable, patient, and very willing to answer all my questions. I appreciated his tutoring me in the function of control buttons to make certa knowledgeable, patient, and very willing to answer all my questions. I appreciated his tutoring me in the function of control buttons to make certain I'd be safe when I drove off the lot. Moreover, he gave me information about each of the instructional handbooks so that I could find answers of my own after leaving the agency. I feel very fortunate to have had his assistance in purchasing my new car. More

This is a second review as a follow up to my first report. When I executed my financing, I had a plan to finance and the strayed from my plan once I was in the dealership and was shown a better finan report. When I executed my financing, I had a plan to finance and the strayed from my plan once I was in the dealership and was shown a better finance rate. Upon getting home, I realized that in the heat of the moment I had made a horrible financing mistake. I called the finance and salesperson I dealt with, only to learn that all of the paperwork had been filed and there was no way to stop the loan at this point and that I was likely stuck unless I could get the bank to stop the loan. Upon contacting the bank, I was told that could not do anything until there was an actual loan number. I waited a week and received my payment coupons from the bank and called to see how to cancel the loan. I was told the only way was to pay it off or to call the dealer and have them refund the money and redo the loan, but that would be the dealership's call to make. I spoke with J.R. Shaw and he said he would talk to the finance manager John Juarez and indicated it should not be a problem. I received a call a couple hours later from John to ask when I could come in an sign the paperwork. This is a dealer who went the extra mile to satisfy me and make sure this deal worked how I wanted. This did not benefit them financially, they did this as customer service! More

Excellent experience - no high pressure. Truck was ready with running boards added very promptly. Travis did a thorough job pointing out the controls of the vehicle and got my blue tooth set up. Richard was with running boards added very promptly. Travis did a thorough job pointing out the controls of the vehicle and got my blue tooth set up. Richard was an excellent finance person to deal with - really worked hard to get the best rate and was very quick getting me out the door. Followup call to Carlos when Travis was off and he was very helpful and answered my question. More

Two new cars in 6 months from Scott. As a former Ford dealership employee (over 20 years ago in another city), I appreciate the style and fair dealings that I encountered at R & S. I have had some very p dealership employee (over 20 years ago in another city), I appreciate the style and fair dealings that I encountered at R & S. I have had some very poor experiences with other Ford dealers in Houston, but my experience exceeded my expectations. More

Mr.Griffin gets a 5 star rating from me.He was Mr.Griffin gets a 5 star rating from me.He was knowledgeable about the vehicles.I was never rushed and felt at ease during the entire process.A f Mr.Griffin gets a 5 star rating from me.He was knowledgeable about the vehicles.I was never rushed and felt at ease during the entire process.A few days after the sale,when I brought my vehicle in for a quick installation of the Lo-Jack system,Mr. Griffin insisted that I use a loaner car.Talk about service above & beyond the call of duty! Ms. Germarie Berrios,the Finance consultant at the dealership,did an excellent job at arranging the financing.All of the paperwork was well explained during the process.Again,I was never rushed through the process. In summary,the dealership can be proud of the performance of it's employees. More

I had a great experience with this dealership and Travis Hester. They accommodated what I was looking for and were very quick and friendly. After visiting other Ford Dealerships in the area, I found that Hester. They accommodated what I was looking for and were very quick and friendly. After visiting other Ford Dealerships in the area, I found that Travis provided the best costumer service. It was for that reason that I chose to lease through them. I would recommend this dealership to friends More

I had to replace my vehicle after a terrible car accident and located what I thought was going to be my replacement on Russell and Smith's very user friendly website. To my dismay, by the time I contacted Ca and located what I thought was going to be my replacement on Russell and Smith's very user friendly website. To my dismay, by the time I contacted Carlos Duca to inquire about the vehicle, he informed me it had already been sold. Not wanting to hear his 'pitch', I reluctantly listened when he said that if I gave him the opportunity to help me, he would do his best to find a great replacement. I'm glad I listened! Not only did Carlos find me a great replacement, but with lower miles, a newer model, and did I mention a much better price (the very next day)!! I cannot say enough about the patience and excellent customer service displayed by not only Carlos Duca, but every staff member I came in contact with on the day I purchased my 'New' Expedition!! Carlos Duca is a true asset Russell and Smith Ford, and his great display of integrity and kindness has created a Russell and Smith Ford customer for life!!! Thank You Carlos, Ashanti More

I would like to thank Carlos Duca for making the transaction of replacing my Wife's vehicle seem effortless! She was so disappointed when the vehicle she thought she wanted was already sold, but Car transaction of replacing my Wife's vehicle seem effortless! She was so disappointed when the vehicle she thought she wanted was already sold, but Carlos was very helpful and honest when it came to explaining the likely-hood of him locating a vehicle my Wife would be satisfied with in a timely manner. He went the extra mile to ensure my Wife received a GREAT DEAL! And, might I add, she LOVES her NEW VEHICLE! (We may be back a little sooner than later for that F-150) Thanks Carlos. More

Good experience. I did my research on-line and Good experience. I did my research on-line and contacted the Internet Sales Department. Travis got me the deal I wanted on the truck that most Good experience. I did my research on-line and contacted the Internet Sales Department. Travis got me the deal I wanted on the truck that most closely matched what I was looking for. Tthe process was fairly efficient. If there had been a greater inventory of trucks on the lot I probably would have spent more on a higher end model, but they did not have a Lariat that matched the specs I required (and nobody else did either). More

I had an excellent sales experience with R&S Ford and salesman Chad Pickett. There were no tricks, no pressure and they accepted my offer on a new truck which was well below all other offers I had at th salesman Chad Pickett. There were no tricks, no pressure and they accepted my offer on a new truck which was well below all other offers I had at the time. They took the time to research the best interest rate and came in well below the rate I had already gotten from my bank. All in all they did everything they could to get me the best deal possible and never tried to push me to sign until I was ready and satisfied it was the best that could be offered. More