Russell & Smith Ford

My experience with this dealer went very smooth.I contacted Scott Piearce and told him what I was looking for in a ford ranger.He didn't have this truck on his lot,but called me often to let me know contacted Scott Piearce and told him what I was looking for in a ford ranger.He didn't have this truck on his lot,but called me often to let me know he was looking in this area for the truck I wanted.It wasn't long until he found it and got it to his location.The sale was smooth and easy and I was out in a short time.This is my first time with this dealership,but I would recommend it to my firends. James Spriggs-Houston,Tx. More

In 22 years of buying, over 15 purchases - this was the easiest and smoothest transaction which I feel great about. Got a great offer 1st response, trade was reasonable, time spent was at the dealer was v easiest and smoothest transaction which I feel great about. Got a great offer 1st response, trade was reasonable, time spent was at the dealer was very reasonable. Even using in house financing, I felt they were working for me. More

Ms. Connie Ford welcomed me with open arms and was very friendly. Her professionalism was outstanding on helping me to decide the right automobile for my wife. I was thankful to have a person with so much friendly. Her professionalism was outstanding on helping me to decide the right automobile for my wife. I was thankful to have a person with so much expertise. I would recommend her to anyone. Awesome salesperson. More

This is the third time that I bought a car from Russll & Smith. My first time that Carlos was my salesman. He has been friendly and courteous to me. I was looking for a standard transmission vehicle that Smith. My first time that Carlos was my salesman. He has been friendly and courteous to me. I was looking for a standard transmission vehicle that is not a standard stock item and Carlos was helpful with locating the type of vehicle that I requested. He has kept me in the loop on the status of the vehicles that I was interested in. Carlos was my only point of contact which was nice since I did not have to deal with a large number of individuals. Carlos went out of his way to pick me up when I returned my rental car and drove me to the dealership to pick up my new car. I would also like to thank John Juarez who made financing the car the most pleasant experience to date. I was able to purchase the car while the dealership waited for my check from my insurance company to clear. Thank you, Hal Kaufman More

OUTSTANDING CUSTOMER SERVICE AND CAR KNOWLEDGE. WENT ABOVE AND BEYOND EXPECTATIONS IN FINDING THE EXACT VEHICLE I WANTED. I VISITED MANY OTHER DEALERSHIPS AND KENNY WAS THE ONLY PERSON WHO CALLED AND EM ABOVE AND BEYOND EXPECTATIONS IN FINDING THE EXACT VEHICLE I WANTED. I VISITED MANY OTHER DEALERSHIPS AND KENNY WAS THE ONLY PERSON WHO CALLED AND EMAILED ME TO MAKE SURE I WAS COMPLETELY SATISFIED WITH THE WHOLE PROCESS. WILL RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A NEW VEHICLE. RICHARD WAS ALSO EXTREMELY PROFESSIONAL AND KNOWLEDGEABLE ON ALL FINANCE ASPECTS AND WENT OVER ALL THE PAPERWORK IN A DETAILED MANNER. GREAT JOB AND KEEP UP THE GOOD WORK! SINCERLY, AUGUST W. CARRELL More

The entire experience of buying our new Ford Escape was outstanding from the moment that Kevin Cooper greeted us at the door to the moment we drove it off the lot. We traded in our 2002 Explorer; Kevin ad outstanding from the moment that Kevin Cooper greeted us at the door to the moment we drove it off the lot. We traded in our 2002 Explorer; Kevin advised us that we could do better than the "cash for clunker" rebate and he was right. It took us 4 weeks of research to make a decision on this vehicle, including visits to 2 other Ford dealerships. None measured up to the straightforward, unpressured approach of Kevin and Russell&Smith. We also received great incentives from Ford which helped a lot in being able to afford the car. Courteous, honest, unpressured clear explanations of the car and the pricing are the key descriptors of this dealership. More

I have been very pleased, so far, with my purchase. I was able to get the vehicle I wanted within a very short time frame. I was very happy with the online process of my trnsaction. I for the most part was able to get the vehicle I wanted within a very short time frame. I was very happy with the online process of my trnsaction. I for the most part, was able to get exactly whhat I wanted. The only limitations I had were that I had a limited time to make my purchase and the availability of cars to chose from since the "Cash for Clunkers" program was limited. This was in no part a detraction from the my experience with Russell & Smith Ford or my salesman, Scott Pierce. Thank you Russell & Smith. More