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Russell & Smith Ford
Houston, TX
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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662 Reviews of Russell & Smith Ford
August 24, 2018
Defective Ford Escape - Not Repaied after 3 Appointments I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal panel catches on the door frame and rips the panel off of the door when it is opened. I have taken the car into the dealership 3 times for this. The panel has been re-attached three times and each time the problem as re-occurred. They now tell me that the car must go into the body shop for at least a couple of days. I work in Clear Lake - 40 minutes away form the dealership. I asked about the cost and if they would provide a rental vehicle. The service manager advised me to call Ford Motor Company direct to get this approved. It seems as if, given the problem and history, this should have been the responsibility of Russell & Smith. More
by Needs Repair
Employees Worked With
Drew Bethel, Keith Black
August 22, 2018
Efficient and Helpful Was able to make an appointment on same day I called to schedule service. Was greeted promptly. Wait time was a little over an hour. Questions answ Was able to make an appointment on same day I called to schedule service. Was greeted promptly. Wait time was a little over an hour. Questions answered and addressed without a problem. Ryne was friendly and courteous. More
by bundymay
Employees Worked With
Ryne Smith
August 22, 2018
Once again great service Came in Saturday early morning for an issue with warning lights (traction, ABS..) on my 2016 Mustang. Keith Black came right up and took down the inf Came in Saturday early morning for an issue with warning lights (traction, ABS..) on my 2016 Mustang. Keith Black came right up and took down the information and had me out in just a few minutes. Kept me informed during Saturday of progress and that parts had to be ordered. Parts came in on Monday and my car was ready my Monday afternoon. Once again great service and customer support from Russel & Smith Ford and Keith Black. More
by aflorez
Employees Worked With
Keith Black
August 22, 2018
ON TIME SERVICE IT WAS GREAT WAITING AREA WAS NICE FRIENDLY PEOPLES AND GOOD BEARAGES WAS READY ON TIME PRICE WAS FINE AND THEY CLEANED MY TRUCK. THANKS IT WAS GREAT WAITING AREA WAS NICE FRIENDLY PEOPLES AND GOOD BEARAGES WAS READY ON TIME PRICE WAS FINE AND THEY CLEANED MY TRUCK. THANKS More
by larry b
Employees Worked With
Connie Ford, Anthony Alexander, Abraham Nino
August 21, 2018
Interior issues They quickly pinpointed the problem and resolved it I will definitely continue to take my vehicle to them.. They kept me updated on the status of m They quickly pinpointed the problem and resolved it I will definitely continue to take my vehicle to them.. They kept me updated on the status of my vehicle. More
by F150
Employees Worked With
Drew Bethel
August 17, 2018
Quick and Customer-Focused The service department was fast and efficient. Everything was explained to me. I was kept posted on their progress. The facilities were clean and spac The service department was fast and efficient. Everything was explained to me. I was kept posted on their progress. The facilities were clean and spacious. More
by KRC
Employees Worked With
Keith Black
August 16, 2018
Ease and Precision It was a pleasure working with Eric. His patience was invaluable on the sales floor! After locating the Edge I was really happy with Peter made the fi It was a pleasure working with Eric. His patience was invaluable on the sales floor! After locating the Edge I was really happy with Peter made the financial process a pleasant experience! I sincerely enjoyed my Russell and Smith Experience! More
by hyhardin
Employees Worked With
Eric Moises, Peter Tosh
August 13, 2018
Best service ever! I called and spoke with Lance about the problem I was experiencing with my vehicle, and he told me to bring it in for testing. The next morning I was I called and spoke with Lance about the problem I was experiencing with my vehicle, and he told me to bring it in for testing. The next morning I was greeted by Don. Once I spoke to Lance, Don said he would get right on it. My wait time was reasonable and I left satisfied with no complaints. I am always pleased with their service! More
by RJ
Employees Worked With
Lance Armer
August 11, 2018
excellent I dropped off my F 150 for it's oil change at 7:00 am and walked to Denny's next door, received a call in 25-30 minutes to come pick it up !! Great pe I dropped off my F 150 for it's oil change at 7:00 am and walked to Denny's next door, received a call in 25-30 minutes to come pick it up !! Great person helped me was ready on time see you again in 5000 miles.... More
by buddy
Employees Worked With
Nathan Smith
August 09, 2018
Great Service This service department is top notch. I am always greeted and treated respectfully and my service representative and technician takes excellent care This service department is top notch. I am always greeted and treated respectfully and my service representative and technician takes excellent care of all my vehicles. More
by Desi A.
Employees Worked With
Keith Black
