Russell & Smith Ford

Overall Good Service I bought my Explorer from Russell and Smith, and have been taking it back to the R&S Service Center since that time. It was very expensive this visit, I bought my Explorer from Russell and Smith, and have been taking it back to the R&S Service Center since that time. It was very expensive this visit, but Drew was very nice, did what he good to get me a lower cost rental car, and found a coupon to use toward my total bill. My only concern was the lack of communication on the status of my car. I was told it would be done Monday, but never heard anything. I called and left a message around 5:00 pm, that day, but no follow up. Also some items that were to be fixed are still a problem (i.e. windshield wiper still not cleaning well, car still says "shift to park" when it's turned off and in park. When you spend almost $3,000, it should be good as new. I will still bring my car back to R&S in the future, as everyone is very nice, but will be more vigilant on checking on work done to my car. More

4 Stars Service The waiting time was good, the price was good, and the customes service was good. Only wish they had wash the car after the service like they have don The waiting time was good, the price was good, and the customes service was good. Only wish they had wash the car after the service like they have done before. :-( More

No complaints Drew was awesome!! He handled my issues with my car and a great sense of humor💜 The shuttle driver was a sweetheart. Thank You guys Drew was awesome!! He handled my issues with my car and a great sense of humor💜 The shuttle driver was a sweetheart. Thank You guys More

License Tags Steve took care of the tags and stayed late to make sure he put them on. He was prompt in answering my texts and getting back to me. Steve took care of the tags and stayed late to make sure he put them on. He was prompt in answering my texts and getting back to me. More

Car Won’t Start When arriving I was greeted right away by Ryne. He was very courteous, professional and listened to my concerns. He also kept me informed until my car When arriving I was greeted right away by Ryne. He was very courteous, professional and listened to my concerns. He also kept me informed until my car was ready for me to pick it up. More

Always the best. Russell and Smith is the best dealership around. From sale to service, top of their game. I've bought 5 cars from them and referred friends and family Russell and Smith is the best dealership around. From sale to service, top of their game. I've bought 5 cars from them and referred friends and family- customer for life. More

Always Satisfied The serviceman are always so professional. Everything went according to the way Keith explained., and my vehicle was ready within a reasonable time fr The serviceman are always so professional. Everything went according to the way Keith explained., and my vehicle was ready within a reasonable time frame.Thank you guys! More

Highly recommended dealership Satisfied with my purchase! Great place to go I recommend sales person Yulissa Barradas, she was helpful and knowledgeable throughout my car shopping Satisfied with my purchase! Great place to go I recommend sales person Yulissa Barradas, she was helpful and knowledgeable throughout my car shopping process , great prices too More

Air Conditioner Service was fast and problem was resolved. Informed me that if I had the problem again, to be sure and bring the car back for more test. Service was fast and problem was resolved. Informed me that if I had the problem again, to be sure and bring the car back for more test. More

Great Thank you,the sales person is incredibly and everything was smooth,the place so clean and all the employees very nice and courteous, great experience Thank you,the sales person is incredibly and everything was smooth,the place so clean and all the employees very nice and courteous, great experience More