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Russell & Smith Ford
Houston, TX
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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662 Reviews of Russell & Smith Ford
July 16, 2018
Disappointing I went in for an oil change. I was asked if I wanted my tires rotated but was not advised whether that incurred an additional charge. I declined. T I went in for an oil change. I was asked if I wanted my tires rotated but was not advised whether that incurred an additional charge. I declined. The statement of work showed the set price included rotating tires. The service tech did a multipoint inspection which included turn signals. I knew that a rear turn signal was out. The multi point inspection said all turn signals worked. I told the service advisor. He simply said "Oh." No offer to do anything about it (even though two mechanics were sitting in the office next to him). I next went to the auto part store and bought a bulb to change my own tail light. The summary of charges states that a brake system flush was recommended but not performed. The service advisor never said anything to me about that. Moreover, the written recommendation inconsistently states that the brake fluid was "dirty" and that your records show that the maintenance is recommended. Perhaps based on mileage? When I arrived the service advisor told me to wait in the waiting area and he would let me know when my truck was done. After a long time with no word, I went out and my truck was at the front of a line of 4 cars waiting to be picked up. The truck was dry after the car wash and there were big puddles on the ground as though the truck had been sitting there for a while. The service adviser told me that he had been busy and was going to get to me. At the time there were four other advisors and two mechanics sitting in the quick lane service office. Some one might have let me know. More
by Fred
Employees Worked With
Ryne Smith
July 15, 2018
Efficient Everyone was pleasant to do business with. Treated you like a friend not just another service call. Quick and efficient service and price was very rea Everyone was pleasant to do business with. Treated you like a friend not just another service call. Quick and efficient service and price was very reasonable More
by Shelbygt500
Employees Worked With
Shane Worsham, Lance Armer
July 15, 2018
Fast oil change Great service very quick and kept me updated to know when was my car was ready. Very friendly and professional workers. Would recommended here for ser Great service very quick and kept me updated to know when was my car was ready. Very friendly and professional workers. Would recommended here for service More
by Willis029
Employees Worked With
Abraham Nino
July 12, 2018
The service was excellent The service was excellent. The wait time was not long and they keep you informed what is going on with your vehicle. I all ways go to Russell And Smi The service was excellent. The wait time was not long and they keep you informed what is going on with your vehicle. I all ways go to Russell And Smith Ford because of good service. More
by Corey75
Employees Worked With
Ryne Smith
July 12, 2018
Great service These guys are thorough and they do a great job! I went in for a simple tailgate issue and these guys fixed that plus two extra recall stuff. Plus th These guys are thorough and they do a great job! I went in for a simple tailgate issue and these guys fixed that plus two extra recall stuff. Plus they topped off my fluids and did a thorough inspection of everything else. Oh, and the wifi is strong! More
by mrodrigu1965
Employees Worked With
Bryan Foster
July 12, 2018
Quick Service Keith Black always takes care of us in a prompt and friendly manner. We would definitely recommend this service department and Keith Black. Thanks for Keith Black always takes care of us in a prompt and friendly manner. We would definitely recommend this service department and Keith Black. Thanks for getting things handled. More
by Breaudy2000
Employees Worked With
Keith Black
July 12, 2018
EZ drop off and pick up. The online scheduler didn't work, the chat people were somewhat helpful but I needed more. Once I made it to the dealership, Keith Black was very help The online scheduler didn't work, the chat people were somewhat helpful but I needed more. Once I made it to the dealership, Keith Black was very helpful. More
by ford
Employees Worked With
Keith Black
July 09, 2018
Eric was excellent The guys are great. Very professional. I will continue to have my car maintained there. Thanks to Eric for getting me in and out quickly. The guys are great. Very professional. I will continue to have my car maintained there. Thanks to Eric for getting me in and out quickly. More
by Motolb
Employees Worked With
Drew Bethel, Eric Gonzalez
July 08, 2018
Awesome! I am so glad that I brought my car here! I was having trouble with Big Star Ford so I decided to take my car elsewhere. The reviews on this place help I am so glad that I brought my car here! I was having trouble with Big Star Ford so I decided to take my car elsewhere. The reviews on this place helped me decide to take my car here. The service was great. I was kept up to date on what was going on with my car. I will be back with any future issues with my car and when I ready to purchase a new one. More
by Ssobecki
Employees Worked With
Drew Bethel
July 07, 2018
Ford Fusion 2018 Ali...my sale rep and Samuel....sales director took very good care of me. I’m driving out of the dealership in my 2018 Fusion. They work hard getti Ali...my sale rep and Samuel....sales director took very good care of me. I’m driving out of the dealership in my 2018 Fusion. They work hard getting me a great deal with the finance company. I can say I had God and two of the best great guys in my corner. If anyone looking for very great customer service....look these two guys up at Russell and Smith Ford. Thanks a lot for a well done job. More
by Fordfusion
Employees Worked With
Ali and Samuel
