Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Ford
Houston, TX
677 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
677 Reviews of Russell & Smith Ford
July 29, 2013
My wife and I needed a commuter car but did not have a big budget. Joe helped us find a great Fiesta and worked a great price with me before I even went in. When I came in everything went smoothly and as big budget. Joe helped us find a great Fiesta and worked a great price with me before I even went in. When I came in everything went smoothly and as planned. I feel Russell & Smith is a honest and respectable dealer. I will definitely go back and see Joe again when it's time to replace our SUV. More
by Zane00
Employees Worked With
Joe Rodriguez, Brian Blair
July 29, 2013
Joe help make the car buying experience comfortable. He gave me space to look around and make a decision, and at the same time answered all questions I had. I was able to drive off in the car I wanted at t gave me space to look around and make a decision, and at the same time answered all questions I had. I was able to drive off in the car I wanted at the price I wanted. My first experience buying from a dealership was a great accomplishment and I thank Mr. Rodriguez for selling me my first car. More
by jarredw3
Employees Worked With
Joe Rodriguez
July 25, 2013
I recently placed a factory order for a 2014 Mustang. I called and emailed a few Ford dealers in the area for pricing. Joe was the quickest to respond, beat all of the other offers, and didn't play any ga called and emailed a few Ford dealers in the area for pricing. Joe was the quickest to respond, beat all of the other offers, and didn't play any games with the price. I didn't have a ride in and wasn't trading a car in so he even picked me and brought me to the dealership so I could take ownership once my mustang arrived. That's definitely going above and beyond. More
by CrazyStand
Employees Worked With
Joe Rodriguez
July 06, 2013
The Air conditioning was fixed in a timely manner. Other items that had never been fixed right after I purchased the car two years ago were not fixed. I was basically accused of lying about the passenger s items that had never been fixed right after I purchased the car two years ago were not fixed. I was basically accused of lying about the passenger side visor having been broken all along. I brought it in several times right after the purchase with a list to be fixed. They never fixed the window crack claiming that the window guy wasn't there. I came back several times when he was supposed to be there, but to no avail. Additionally, one of the visors was fixed but the other one never was. I was told by Luis that "why would they have fixed one and not the other?" That was exactly my point, but they did just that. He seemed to be implying that I was lying about the visor having been broken since the purchase. This is my third car that I have purchased from Russell Smith, Luis has been there four months and obviously doesn't value his clientelle. My Freestar cost me so much money in repairs (transmission to name one of many), that I had to purchase a new car (used). Because the Freestar began to cost me so much in repairs, I got behind in payments. In order to qualify for the purchase of the Explorer, I had to get the Extended Warranty. Neat trick - sell cars of poor value and make the customer pay for the low quality. The first year that I had the Explorer, a tire blew out on the freeway while I was driving with two of my children. We had to buy four new tires right then (almost $900.00). I get the feeling that your dealership is just trying to move cars and doesn't stand by the quality of the used cars that they sell. Needless to say, we will not purchase any more cars from Russell Smith. Now I just have to figure out if my extended warranty is valid at other dealerships. By the way, I am a teacher with four children, so extra cash is difficult to come across. I feel very taken advantage of as both a woman and a customer. Too bad since y'all are so close to my home. More
by clorenz
Employees Worked With
Luis Hidalgo
June 25, 2013
Joe Rodriguez and Samuel Alvarez were a big help and very professional during my purchase of a new F-150. Thank You Joe for your Patience and Samuel thank you for answering all my question about the My Sync professional during my purchase of a new F-150. Thank You Joe for your Patience and Samuel thank you for answering all my question about the My Sync on the truck. Also, price great on truck. More
by travisfulmer
Employees Worked With
Samuel Alvarez, Joe Rodriguez
June 22, 2013
I always wanted to get an F-250 for my husband but didn't think I could get one. Joe helped us find one that was exactly what we were looking for. Joes manager Brian helped us get a good deal and John didn't think I could get one. Joe helped us find one that was exactly what we were looking for. Joes manager Brian helped us get a good deal and Johny helped us get warranties to cover us for many years. Everyone at Russell & Smith made sure we were taken care of and really made us feel at home. I will go back for my next trucks and will tell everyone I know to go see them. More
by Isaisa81
Employees Worked With
Johny Kalef, Joe Rodriguez, Brian Blair
June 17, 2013
This dealership took care of my spouse and I like no other! It provided excellent service and courtesy. Our salesperson Joe Rodriguez went above & beyond to assure our needs were met. I love my new Ford other! It provided excellent service and courtesy. Our salesperson Joe Rodriguez went above & beyond to assure our needs were met. I love my new Ford Escape and will be sending my friends and family to them. More
by daisykim0808
Employees Worked With
Joe Rodriguez
May 24, 2013
Everybody was friendly and proffesional. was in and out in no time. Love my new/pre-owned car! Carlos and Billy (the managers) were Great and Hector made everything quick and easy so we could all go home in no time. Love my new/pre-owned car! Carlos and Billy (the managers) were Great and Hector made everything quick and easy so we could all go home quickly. All in all, Great experience, That's the 2nd car I purchased at RS ford. will recomend to my friends and Probably buy my next car there also. Thank you Russell and Smith Ford. More
by OryLevy
Employees Worked With
Hector Martinez
May 14, 2013
Thank you. We recently purchased four vehicles from Samuel Alvarez and he did a superb job working with us to match each family member’s needs. We have recommended him to all our friends and co-wor Samuel Alvarez and he did a superb job working with us to match each family member’s needs. We have recommended him to all our friends and co-workers. In fact, everyone at Russell Smith was polite, friendly, helpful, and fun to work with. You have an awesome team and we feel privileged to have worked with such great people. Donna Church More
by gracie737
Employees Worked With
Samuel Alvarez
May 09, 2013
Joe Rodriguez was a fantastic salesman, he didn't pressure me into making any rushed decisions and he made sure that all of my expectations were met during, and after the sale of my Ford F-150. pressure me into making any rushed decisions and he made sure that all of my expectations were met during, and after the sale of my Ford F-150. More
by aamd0077
Employees Worked With
Joe Rodriguez
