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Russell & Smith Ford
Houston, TX
677 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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677 Reviews of Russell & Smith Ford
May 01, 2013
I bought my last truck from Carlos Ducca and he helped me out alot. I needed a new truck so I went back to Russell Smith Ford. I know they will take care of me and give what I need. Carlos is a manager now s out alot. I needed a new truck so I went back to Russell Smith Ford. I know they will take care of me and give what I need. Carlos is a manager now so Joe Rodriguez helped me and he was really good. He showed me trucks that would work and did not waste my time. I will go back and tell my friends to go see Joe. Thanks again Russell & Smith. More
by BobsF-150
Employees Worked With
Joe Rodriguez
April 22, 2013
Ive always hated dealerships!!! It seems that most of them have no respect for your time. Some even treat you like you are trash when you are not talking the numbers they want to here. These men made m them have no respect for your time. Some even treat you like you are trash when you are not talking the numbers they want to here. These men made me feel like I was the most important customer, their only customers. I'm so grateful for their help!!! Their time and the miracle that they were able to extend to me. I was very impressed and pleased with my purchase. Thanks for making this a wonderful experience. More
by lovindenjes
Employees Worked With
Stephen, Joe Rodriguez
April 21, 2013
Great service & best deals! The salesperson was very helpful! Thanks for making my new purchase fast, easy, and affordable! I will be recommending people to Russell & Smith. helpful! Thanks for making my new purchase fast, easy, and affordable! I will be recommending people to Russell & Smith. More
by MildrethC
Employees Worked With
Joe Rodriguez
March 31, 2013
The experience at Russell & Smith Ford started with a lie and continued to get worse, and worse, and worse…and worse. The car was dropped off on 3/4/13 at about 10 AM at their body shop, which is in a s lie and continued to get worse, and worse, and worse…and worse. The car was dropped off on 3/4/13 at about 10 AM at their body shop, which is in a separate location from their main dealership and their mechanical repair shop. The car was to be ready “in a week to 10 days”. It is now 3/29/13 at 12 Noon and we still do not have the car. The car was taken in for body repairs due to a car wreck and mechanical repairs that were separate from the body/mechanical repairs of the car wreck. We were told both could be done while we had the rental car for the body repairs from the wreck because the insurance would have to approve a supplemental check for more extensive repairs than they estimated. The non-wreck repairs included a windshield replacement, a State inspection, a driver’s side rear window not working, a drivers side mirror that had permanently burned in the shaded mode and the power pedals were stuck at the top with only a second of movement to the floor. On 3/27/13 we went to pick up the vehicle “that was ready”, had been through their "quality control" inspection [WHAT A JOKE] and all repairs were complete, including additional repairs of a brake master cylinder, an idler arm, sway bar links, rear shocks and an alignment all discovered during a steering and suspension inspection we did not request or know they did for a State inspection. The mechanical repair shop noted a windshield whistle from an air leak, on there “test drive” for the suspension and contacted the body shop to see if the windshield had been replaced, which they confirmed. The body shop then drove the car and said, “ A window was down”. When I drove the car on 3/27/13 the whistle was there and they had not replaced the mirror, but were charging us $600+ for repairs not done to the car. This then made us question the other $2,000 plus in repairs that we had not know about but were supposedly done. On 3/29/13, after calling for the owner at 10:45AM, after being told that “he was the only person over both the body shop and their main dealership mechanical repair shop”, and getting a call back from the VP-operations about where the car was and when it would be ready, [promised for 9:30AM 3/29/13, no call by 10:30AM, told by VP done on 3/28/13 4:20PM BUT NO CALL] we went back to get the car only to find someone in the car removing grease stains from the seats that were not there when we dropped it off and made it past their "quality control" inspection [NOW A BIGGER JOKE]. I drive the car and the power pedals are not installed/adjusted correctly, the alignment is pulling right and now the auto door lock button does not work {"quality control" inspection [NOW A EVEN BIGGER JOKE]}. Imagine if you can this getting worse…well it does. The bill was not ready and was in 3 different parts, not including the wreck bill to add another part, the rental car that they were to pay for, for 7 days, was not resolved, enterprise rental car cheated and lied [another review] and we had to take the car to the main dealership to get the power pedals, alignment and door lock looked at, after paying over $2300 for repairs. We spent most of the afternoon [1PM to 4:30 PM] picking up a “completed and inspected car”. Russell & Smith Ford did pay for 7 day rental on the car and gave us a 10% discount, but this hardly makes up for all of time, expense, non-communications, miss communications, false promises and basically telling us many things that were not true or done correctly. An experience you do not want to go through EVER, and one we will not repeat. More
by markmanry
Employees Worked With
Jeff at body shop
March 29, 2013
Connie gave me options of vehicles available that fix your budget by allowing me to view the history of each vehicle making it easy to make a choice of vehicle I wanted to buy. Johny was efficient and your budget by allowing me to view the history of each vehicle making it easy to make a choice of vehicle I wanted to buy. Johny was efficient and timely in completing the sale after finance was approved. More
by dot8491
Employees Worked With
Connie Ford, Johny Kalef
March 11, 2013
We purhcased a used vehicle from Joe Rodriguez who was quite helpful with the purchase, before during and after the sale. We had some issues once we left the lot and Joe and Brian went above and beyond t quite helpful with the purchase, before during and after the sale. We had some issues once we left the lot and Joe and Brian went above and beyond to help us resolve them to our satisfaction. I believe this dealer is concerned about it's customers and making sure that they are completely satisfied with their purchases. We are in the market to buy additional vehicles and will be happy to make another purchase with Russell and Smith. More
by julies4the6
Employees Worked With
Brian Kelledy, Joe Rodriguez
March 11, 2013
Joe's Ford knowledge was incredible!! From beginning to end, the process was great. He assisted us in a trade in from a Mustang to a brand new F150 due to family needs. We test drove several trucks unti to end, the process was great. He assisted us in a trade in from a Mustang to a brand new F150 due to family needs. We test drove several trucks until the right one caught our eye and he took the time to show us detail to detail how it all functioned. We never felt pressured and I would say Joe gave us EXCEPTIONAL TOP NOTCH SERVICE! We would definitely refer our family and friends to Joe!! More
by arredondofamilia
Employees Worked With
Joe Rodriguez
March 05, 2013
I was really pleased by the assistance of Joe Rodriquez in the purchase of my Hyundai Genesis Coupe. Joe was really trying to get me the best deal and was a perfect gentleman during negotiations. Not onl in the purchase of my Hyundai Genesis Coupe. Joe was really trying to get me the best deal and was a perfect gentleman during negotiations. Not only did he go through all the details of operation of the vehicle, but added several details that added to my satisfaction of the vehicle I had chosen. I will tell you I have purchased many many vehicles in my life, and seldom do I walk away satisfied that the dealer and saesman were really interested in my satisfaction, but with Joe and the R&S team, I felt they really cared. In fact, the Manager, can't remember his name, popped me some popcorn and hand delivered the fresh bag to me. Now that is service. I will return to Russell and Smith for my next purchase. Thanks guys for the good experience. More
by TomHilton
Employees Worked With
Joe Rodriguez
March 01, 2013
I would like to commend Joe Rodriguez for the service he gave me while buying my 2009 Ford Fusion. I felt like he was honestly interested in making sure I got into a car that I would be happy with - and no gave me while buying my 2009 Ford Fusion. I felt like he was honestly interested in making sure I got into a car that I would be happy with - and not just in making a good sale. He was very knowledgeable about the advantages and disadvantages of different models (not just Ford) and helped me choose a car that I am now very happy with. He then was very gracious in setting up a test drive period of several days so that I could have my mechanic across town evaluate it, and then he worked well with me to take care of the maintenance-related work that my mechanic recommended. After buying the car he has called me several times to see how it was working out, which is the kind of follow-up service I have not seen very often. That gave me a chance to ask about a few minor concerns I had and he was very quick to offer to have it looked at, which impresses me as a continuing interest in my satisfaction. I may not have got the price as low as I’d hoped, but I got a good deal and received excellent customer treatment. I certainly plan to talk to Russell & Smith when my daughter turns 16. More
by tfmar
Employees Worked With
Joe Rodriguez
February 28, 2013
Joe Rodriguez was like a family-friendly dealer, so he come to help me to buy a very good car and I appreciated the way that we make it. Thanks Valter Antonio he come to help me to buy a very good car and I appreciated the way that we make it. Thanks Valter Antonio More
by Valter
Employees Worked With
Joe Rodriguez
