Russell & Smith Ford - Service Center

Sloppy Service I would also do zero stars if I could. I took my F150 there with warped rotors at 15k miles. They said it would not be covered by the warranty, just b I would also do zero stars if I could. I took my F150 there with warped rotors at 15k miles. They said it would not be covered by the warranty, just because Ford said so, no other reasoning. Blamed it on corporate. I spoke with friends who work at other dealerships and they said this was not true. They had me for a rental car which I had already had to pay for for 2 days before hearing from them. Turning in the rental car and going to another dealer to get it done under warranty would have taken more days, another rental, etc. so I paid them to fix the rotors. Also, they were to fix a loose mirror and change some program settings on the vehicle, which were not done. Take your vehicle elsewhere for service. More

Horrible day at this dealership service department I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go to a nearby Ford Dealership and have a used car inspection done before I purchase the car. So before flying to Houston from Nashville I made an appointment to do just that. When I arrived they did not have my appointment and the Service advisor said he didn't even know what a used car inspection was. It went downhill from there. When they made a report on it, no one came and told me my car was ready, no one read over the report with me until I brought it to a managers attention and even then he missed half of the really important information on the sheet and I had to go back and ask for things as I read thru it. It was like pulling teeth to get anyone to assist me there. There was one really nice young advisor that helped me sync up my bluetooth with the car before I drove off otherwise it was a horrible experience and I would advise if you need a Ford service department never go to Russell and Smith at 3440 South Loop West. The advisor that helped me - Tyrone Perry was new so I would give him a break but he rolled his eyes, made big sighs like I was wasting his time, not helpful, no service customer communication and no assistance unless I pulled it out of him. I don't know how he is going to last with no skills or talent to help his customers. Maybe that is a failure of his manager and dealership for not training him appropriately before placing him in that position More

Service The purchase of my car went very well, no issues at all. But the service department is another story. At 19,000 miles the service engine light came The purchase of my car went very well, no issues at all. But the service department is another story. At 19,000 miles the service engine light came on and when I got to the service department I was told they could not look at my car I would need to schedule an appointment. Hard to understand how at 8am in the morning they were booked for the day. Also harder to understand they could not even have quick look at let me know if the car was ok to drive until I could fit into the schedule for repair. I left he dealership, and drove to another Ford service department. They quickly looked at my car and told me I was ok to drive. Also scheduled an appointment to come back the next day. They found the issue, made the repair and had me in and out of there within a couple hours. More

Horrible Service The service department here is horrible. If you buy a car here, and want it serviced for it annual maintenance, your only option is the "express servi The service department here is horrible. If you buy a car here, and want it serviced for it annual maintenance, your only option is the "express service" lane. The past three times, I was told to wait two hours, or come at 7am, that's my only two options. because you cannot schedule an appointment with Russell and Smith for routine service. Maybe you do, but I don't have that kind of time to spare for something that should be quick and routine. I will be buying my next car elsewhere from a company who won't waste my time. More

Sales OK, Service Hit or Miss Do NOT use their Quick Lane service!! Took my car in for oil change and rotate. They spilled oil on the motor and engine compartment... how do you d Do NOT use their Quick Lane service!! Took my car in for oil change and rotate. They spilled oil on the motor and engine compartment... how do you do that when you have an oil gun??? They didn't rotate correctly... didn't cross tires. Then, when I checked lug nuts all but two were not even tight and one wheel they were so loose I could have lost a wheel in a very few miles. When I called to complain... they sent me a coupon for a free service. Like that will ever be used!!! Not done yet... Had an alignment problem. Took it to the regular service area. Thought maybe that side had real mechanics. Well, sort of. It took the twice as long as it should have. They did get the alignment fixed. But the mechanic hit my windshield with a wrench and split it down the middle. They sent out the company they use for windshield repair a day later for free. Fair enough. But the company they use did a xxxxty job and the windshield didn't line up correctly. End of the day... good luck cause they are all bad in some way or another. More