Shane Worsham

Took my daughters truck here after waiting for a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a day. The lady that helped us was so nice. The work was good and they did more than we thought. More

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Oil Change We took our new 2018 Ford Explorer for its complementary 1st Oil change and the vehicle was serviced within 45 minutes! The service department Employ We took our new 2018 Ford Explorer for its complementary 1st Oil change and the vehicle was serviced within 45 minutes! The service department Employees were very professional yet friendly and courteous! Thanks R&S! More

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Fast and reliable Service was fast and great never have any issues when i bring my fusion for a oil change will always bring it back for my oil changes Service was fast and great never have any issues when i bring my fusion for a oil change will always bring it back for my oil changes More

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If You Buy A FORD DO NT USE RUSSELL SMITH FORD Took my vehicle in 2017 Super Duty with 17k miles on it and into one oil change, the units have a history of breaking down to known bad fuel pumps in Took my vehicle in 2017 Super Duty with 17k miles on it and into one oil change, the units have a history of breaking down to known bad fuel pumps in them, (Bosch CP4) I suspected I was a victim of that issue and and unit shut down on me, and they immediately place the blame on me and the fuel I use. Ins Co. gets involved and lab samples state the unit probably died because of iron particles/metal/rust in the fuel system and possible fuel filter failure. Russel Smith tries to push the issue on me and wants $ 15k to repair , of course I've met with one service director Shane Wortham, he said my son probably put regular gas in the tank, (My son doesn't even live in the state Of Texas) the other service MGR wont even return my calls Desiree to discuss. Maintenance Guide Clearly states change Fuel Filter every 22,500 miles or when indicated on Message Panel, one service advisor Bryan Foster said it was my fault because I didnt change the fuel filter between oil changes. at 17k miles no change is needed especially at the firs oil change. (How about you had a crappy fuel filter in there from the assembly line that failed-MAN UP) I've been but Fords for 32 years and bought my 1st ford from the owner of Russell and Smith (Bubba Russell) and this is how FORD treats loyal customers-STAY CLEAR OF THIS PLACE - BAD NEWS... More

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Excellent customer service going above and beyond all my expectations. I didn’t even purchase my 2015 Mustang here but this service department has treated me much better than th going above and beyond all my expectations. I didn’t even purchase my 2015 Mustang here but this service department has treated me much better than the service dept where I bought it brand new. I’ve never experienced a faster drop off and pickup and my service manager went to great lengths to cover my repairs under warranty. Fantastic place!! More

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Terrible. Disgusted!!! 8/21/18 (Tuesday) Truck oil light came on and I had my truck towed to Russell and Smith Ford and spoke for Service Advisor Keith Black approximately 8/21/18 (Tuesday) Truck oil light came on and I had my truck towed to Russell and Smith Ford and spoke for Service Advisor Keith Black approximately 9am. He informed me he would call me back later that day or early Wednesday with diagnosis and cost. 8/23/18 (Thursday) After numerous calls to Keith Black, I went to Russell & Smith Ford at approximately 5:30pm to see what is going on with my truck. Keith Black informed me, it was the oil Pump and I needed another one and it leaked oil in the engine and damaged the timing chain and other mechanical parts I cannot remember in the engine. He told me the repair and labor should be about $2500.00. He informed me it would be ready by next Tuesday. 8/28/18 (Tuesday) Again after numerous call to Keith Black I had to go up to the dealership due to no response or call back at approximately 5:30pm, and see why my vehicle is not fixed. Keith Black informed me that they had just gotten to it and it would be ready Thursday. I immediately informed him that I was starting vacation and I had a memorial service for my Farther in Louisiana on 8/30/18 and I had planned to leave Wednesday night. He informed me that my Truck will be ready Thursday. I then informed him I would be there Thursday afternoon with my things ready to pick up my truck and get on the road. 8/30/18 (Thursday) Approximately 2pm Thursday afternoon, I came to the dealership to pick up my truck. I asked for Keith Black and went looking for him. He told me my truck was still no ready and I asked him why didn’t he call me instead of have me come there from La Porte for nothing. I told him this is costing me money and wasting my vacation time. He said tomorrow, Friday, it will be ready. I told him I was coming with my things ready to get on the road. 8/31/18 (Friday) Approximately 3pm Friday afternoon I came back to the dealership, due to no response from Keith Black. I was dropped off with my luggage ready to pick up my truck and get on the road. Keith Black then told me they rushed my truck repair and somehow the starter got messed up and he would not charge me labor if I paid for the part about $150.00. I told him do it and get my truck running. In the meantime I need to get on the road to Louisiana. He then got Shane Worsham involved to get me a rental vehicle. Shane Worsham didn’t want to give me a rental but Keith Told him I needed a vehicle due to him promising me my truck would be ready. Shane then told me make sure I was back on Monday and they would have my truck ready. I told him Monday was a holiday and he said that they will be open and someone will be there. 9/3/18 (Monday-Labor Day) After cutting my holiday weekend short, I drove back from Louisiana to the dealership and as I suspected, no one in the service department was there. I then went into the new car show room and asked for the Owner. I was directed to Sam ---------- who informed me that he would email the Service Director, and General Manager about my situation and asked for my contact information and email to include me on the email. I then left. 9/4/18 Tuesday I went back to the dealership expecting my truck to be fixed. Again I was told by Keith Black that is was not ready and it would be ready Thursday. I left visibly upset. 9/6/18 Thursday I was called approximately 4pm on my mobile phone by Keith Black and informed my vehicle was ready. I picked up my vehicle at 5:30pm and informed by Keith Black that it was good to go and he drove it for about 20 min with no problems. I then drove to my job to pick up my laptop. On the way there I noticed it was not getting power when I pushed the accelerator. Then about a mile further up the road the check engine light came on. I was at my job then. After I picked up my laptop, I headed back to the dealership. When I got on Main St from OST the engine started making a weird clanking noise. When I got to the dealership I parked my truck in the service lane and picked up the rental keys off of Keith Black’s desk and left him a note to call me. 9/7/18 Friday I was called by Keith Black to bring in the keys to my truck. When I got to the dealership I went directly to Shane Worsham’s office and asked him if he had a second to come look at my truck with me. I told him about the check engine light and the weird clanking noise coming from the engine. When I popped the hood we both noticed the Engine cover cove was not replaced and the under carriage place was missing as well. He informed me he would handle the repairs himself. He called me later in the day about 3pm and informed me that the original issue was misdiagnosed and he was going to refund my payment. He then told me that he will find out the real problem and get a quote for me to get if fixed. He told me he would call me Monday with a diagnosis and price quote on repairs. 9/11/18 Tuesday I emailed Shane Worsham inquiring about the diagnosis and quote for repairs. He then emailed me saying, “I will have Keith call you now with the estimates. My apologies!!” 9/14/18 Friday 8:16 am I missed a call from Shane Worsham. I returned his call at 8:38am and he told me to tell him which engine I wanted to tell him when to deliver the truck. I told him no one called me and this is the first time I have heard about an engine for my truck. He told me Keith email me and I should have gotten the email quote. I told him I would get back to him that I had to check my email. I returned to the service dept after work and asked if my truck was covered with the 36 month unlimited mile warranty? Shane told me that the quotes were for new engines because at this point I needed a new engine. I told him $3600 is all that i have because they messed up my engine. If you completely broke it you should completely fix it. I was informed that i can either buy a new or used engine less the $3600 i have already paid and come pick up my truck. I told him to put my truck back together and refund my money and deliver it to my home address and then I was told they don't have towing service and I would have to tow it myself. 9/28/18 My truck is ready to be picked after going up there every day to check if I could pick it up. I paid a towing service to pick up my truck and tow to my residence. Now I don't have transportation and I will tell anyone else to stay as far away from Russell and Smith service department as possible. The don't respect your time , and money and don't deserve any business. More

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The best in the business Spoke to Jennifer the service writer she got me taking care of fast quick end up meeting the service manager Shane Worsham one over a few things about Spoke to Jennifer the service writer she got me taking care of fast quick end up meeting the service manager Shane Worsham one over a few things about my truck Was a great experience More

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Dishonesty and costly. DO NOT DO BUSINESS WITH THESE PEOPLE. PLEASE READ. I had taken my 3 year old truck in for service, because I have the Ford service package, and th DO NOT DO BUSINESS WITH THESE PEOPLE. PLEASE READ. I had taken my 3 year old truck in for service, because I have the Ford service package, and this was the closest Ford dealership to my home. When I got it back it back the last time, they didn't wash it as normal, and they parked it in a way that they don't normally (they didn't pull it into the pick up area, they parked it so the front end was up against a wall of the dealership's garage). I was in a hurry, so I wasn't concerned about the wash. I took the truck home and found that the front end had been marred, with scratches to the grill, large scratches on the front end and hood, and the front fascia pushed out of alignment. There was no damage to the front bumper, so it was clear to me that no other vehicle had caused the damage. I had a dashcam in my truck, but when I went to receive the memory card, I found that the camera had been damaged, as if the person who damaged the truck tried to remove the memory card from the camera. The camera was no longer functional. I called the dealership and received no response, so I drove down there and met with the service manager, Shane Worsham, who stated he would review the security video of the vehicle pulling into the dealership to ensure the damage was not there when I pulled into the dealership. He told me he would be out of town for a week, but he would follow up with me upon his return. A week and a half later, I had not heard from Shane, so I called him, and he told me he had totally forgotten about me. He stated that he would get back to me soon. After playing phone tag, he got in touch with me ar the beginning of the third week to let me know that they couldn't really tell if the damage was the or not in the video. I explained to him again that the damage could not have occurred anywhere else due to nature of the damage. Shane did not offer to repair the damage that his service personnel caused to my vehicle. Now, after playing for a Ford service package to take care of my vehicle, Shane's team is forcing me to lay for damaged they caused out of my own pocket. How dishonest can a car dealership be? I'm not sure, but Russell & Smith Ford is the absolute worst one I have dealt with. If you want quality service for your vehicle, DO NOT DO BUSINESS WITH THESE PEOPLE. More

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NOTHING BUT POSITIVE I HAVE HAD NOTHING BUT POSITIVE EXPERIENCES WITH THE SERVICE DEPARTMENT AND THE EMPLOYEES. EVERY ONE IS CUSTOMER FRIENDLY AND VERY ATTENTIVE. THE RESP I HAVE HAD NOTHING BUT POSITIVE EXPERIENCES WITH THE SERVICE DEPARTMENT AND THE EMPLOYEES. EVERY ONE IS CUSTOMER FRIENDLY AND VERY ATTENTIVE. THE RESPONSE TIME ONCE YOU DRIVE INTO THE SERVICE LANE IS VERY PROMT AND THE SERVICE ADVISOR'S ARE QUICK TO DETERMINE YOUR NEEDS AND PROCESS THE SERVICE PAPERWORK. SHANE WORSHAM, ABRAHAM NINO, AND KEITH BLACK WERE ALL INVOLED AT SOME POINT DURING OUR SERVICE WORK AND WERE NOTING BUT VERY PROFESSIONAL. I WOULD HIGHLY RECCOMMEND RUSSELL & SMITH FORD. l..CARNES More

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Excellent! Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommen Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommend 100%. More

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