Russell & Smith Ford - Service Center

Worst Service Department I have ever dealt with Only a few NORMAL things to be done it took four days. The car hadn't been looked at after 30 hrs. Terrible service ugh Only a few NORMAL things to be done it took four days. The car hadn't been looked at after 30 hrs. Terrible service ugh More

The service and sales staff The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres Service Advisor have followed up on service keepin The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres Service Advisor have followed up on service keeping me informed. All of my visits have been pleasant and productive. A pleasure to see the sales and service staff. Tommie More

2005 F-150 I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. I was very pleased with service I received. My Service Advisor kept me abreast of the repairs that were needed; as well as when the different items were completed, and how much longer it would be before the entire job was completed. More

Ford Fusion Hybrid 2013 Engine Flashing Light I brought in my 2013 Ford Fusion Hybrid for a flashing engine light to Russell & Smith Ford. The service representative Drew Bethel was very helpful I brought in my 2013 Ford Fusion Hybrid for a flashing engine light to Russell & Smith Ford. The service representative Drew Bethel was very helpful and concerned with resolving my problem. Drop off of my car at the dealer was very quick and efficient. My car was repaired in 2 days, and I was notified by Drew throughout the process. The spark plugs were replaced and the throttle body cleaned, and now my car runs great. I would bring my car back for future service because of the excellent customer service from Drew Bethel. They also washed my car which was great. The only improvement I would suggest is that this dealer was unable to resolve a second problem (unrelated to the first) which was identifying a slight noise my car makes when accelerating at speeds around 30 to 40 mph. This noise was definitely not normal and the dealer was unable to resolve this problem. More

My Experience Been going to Russell & Smith for years. I always feel like they take good care of me whenever I come in to buy or to get my vehicles service. I have Been going to Russell & Smith for years. I always feel like they take good care of me whenever I come in to buy or to get my vehicles service. I have no complaints about Russell & Smith. All I can say keep doing what you do. ( Two thumbs up!!!! ) More

Diagnose and repair The service was great and Leidy was very courteous and well informed. She stayed in constant contact with updates and worked to accommodate my travel The service was great and Leidy was very courteous and well informed. She stayed in constant contact with updates and worked to accommodate my travel schedule. It was an all around good experience. More

Oil Change & Tire Rotation Keith Black, Service Advisor, did a great job of keeping me informed of status and an additional item that needed attention. Service is why I continu Keith Black, Service Advisor, did a great job of keeping me informed of status and an additional item that needed attention. Service is why I continue to use/recommend Russell & Smith. More

poor customer servicd I went to the lube area for an oil change and had terrible customer service on March 13, 2019. I called multiple times and was on hold and transferred I went to the lube area for an oil change and had terrible customer service on March 13, 2019. I called multiple times and was on hold and transferred multiple times. Someone picked up the phone and said “they aren’t answering, but I will walk over and give them your message”. I had asked them not to throw out my old filter. I dropped my Ford Edge at about 1215pm and they never called me that my car was ready. My husband picked me up from work and drove me to the Russel and Smith service center and I told them that they never called me. Karla then said I called but maybe the wrong #. I said “you all have my number because you texted me, I then texted several times and no one answered”. Karla was then was quiet AND the filter was thrown away and no one could get it!!!! I received a text from Karla on 3/14/19’asking if the car was ok. Really????????? More

Recall Service Appointment I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also r I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also ran it through the car wash. Even better. Felt good to have great customer service. The customer lounge was nice and clean to where I was able to work. Thank you again Drew for making it happen in one day!!!! More