Drew Bethel

2005 F-150 I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. I was very pleased with service I received. My Service Advisor kept me abreast of the repairs that were needed; as well as when the different items were completed, and how much longer it would be before the entire job was completed. More

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Ford Fusion Hybrid 2013 Engine Flashing Light I brought in my 2013 Ford Fusion Hybrid for a flashing engine light to Russell & Smith Ford. The service representative Drew Bethel was very helpful I brought in my 2013 Ford Fusion Hybrid for a flashing engine light to Russell & Smith Ford. The service representative Drew Bethel was very helpful and concerned with resolving my problem. Drop off of my car at the dealer was very quick and efficient. My car was repaired in 2 days, and I was notified by Drew throughout the process. The spark plugs were replaced and the throttle body cleaned, and now my car runs great. I would bring my car back for future service because of the excellent customer service from Drew Bethel. They also washed my car which was great. The only improvement I would suggest is that this dealer was unable to resolve a second problem (unrelated to the first) which was identifying a slight noise my car makes when accelerating at speeds around 30 to 40 mph. This noise was definitely not normal and the dealer was unable to resolve this problem. More

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Recall Service Appointment I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also r I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also ran it through the car wash. Even better. Felt good to have great customer service. The customer lounge was nice and clean to where I was able to work. Thank you again Drew for making it happen in one day!!!! More

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10,000 mile service Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks More

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Helpful and concerned staff I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I s I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I stopped in. He is polite and very helpful. Very personable, which makes me feel at ease. Thank you to all the service people that help keep my car running smoothly. More

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Always amazing service- Ask for Drew! I called ahead to verify with Drew that there he could get me in for a Diesel Oil change/service. Drew got me in and out while also looking at anothe I called ahead to verify with Drew that there he could get me in for a Diesel Oil change/service. Drew got me in and out while also looking at another item for me. Drew is amazing! More

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Excellent Service I am very grateful to my Service Advisor, Drew Bethel. He approached my car and greeted me immediately when I drove up for service. He listened to my I am very grateful to my Service Advisor, Drew Bethel. He approached my car and greeted me immediately when I drove up for service. He listened to my requests and he was professional, courteous and thorough. All of my concerns were addressed and my car was returned to me freshly washed. Drew has been my Service Advisor on two other occasions and he is the reason that I return to Russell & Smith Ford for car maintenance. He is always helpful and he makes me feel that my business is valued. I am very thankful for Drew and I wish that there were more professionals like him as he sets the standard for customer care. More

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Excellent Service! Have been using R&S for years now. Always good service! On my second car purchased through them and my 3rd car for servicing. Fully trusted! Have been using R&S for years now. Always good service! On my second car purchased through them and my 3rd car for servicing. Fully trusted! More

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Great customer service Drew was helpful, friendly, and informative over the phone and in person at the dealer. I had to get several recall repairs made and the dealership fi Drew was helpful, friendly, and informative over the phone and in person at the dealer. I had to get several recall repairs made and the dealership fit me in on short notice and had my vehicle ready hours earlier than expected. More

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Used car multi-point inspection and keyless entry retrieval Drew was extremely helpful, offered great advice, didn't "over-sell" me, and got me in and out fast. I look forward to coming back here for all my fut Drew was extremely helpful, offered great advice, didn't "over-sell" me, and got me in and out fast. I look forward to coming back here for all my future services for my new truck! More

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