Russell & Smith Ford - Service Center

10,000 mile service Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks More

Helpful and concerned staff I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I s I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I stopped in. He is polite and very helpful. Very personable, which makes me feel at ease. Thank you to all the service people that help keep my car running smoothly. More

Great Service Purchased my truck at a different dealership and had work done there. They were very far from my home, but Walter at Tomball Ford was more than willin Purchased my truck at a different dealership and had work done there. They were very far from my home, but Walter at Tomball Ford was more than willing to finish the job. More

Great service Leidy was friendly and attentive. I enjoyed the texting portal where I could reply and ask questions anytime in regards to my vehicle. Of course you h Leidy was friendly and attentive. I enjoyed the texting portal where I could reply and ask questions anytime in regards to my vehicle. Of course you have to wait a while for your vehicle to be serviced, but she called and gave me updates throughout the way. More

F150 Door Recall Very professional & timely service. Lance made sure my truck was taken cared of & serviced properly. Waiting lounge is clean & comfortable. Everything Very professional & timely service. Lance made sure my truck was taken cared of & serviced properly. Waiting lounge is clean & comfortable. Everything was done within a span of 3 hours. More

Excellent job Once again I will say the service at Russell and smith Ford did an outstanding job servicing my truck. I was in and out in no time at all. Once again I will say the service at Russell and smith Ford did an outstanding job servicing my truck. I was in and out in no time at all. More

Always amazing service- Ask for Drew! I called ahead to verify with Drew that there he could get me in for a Diesel Oil change/service. Drew got me in and out while also looking at anothe I called ahead to verify with Drew that there he could get me in for a Diesel Oil change/service. Drew got me in and out while also looking at another item for me. Drew is amazing! More

Excellent Service I am very grateful to my Service Advisor, Drew Bethel. He approached my car and greeted me immediately when I drove up for service. He listened to my I am very grateful to my Service Advisor, Drew Bethel. He approached my car and greeted me immediately when I drove up for service. He listened to my requests and he was professional, courteous and thorough. All of my concerns were addressed and my car was returned to me freshly washed. Drew has been my Service Advisor on two other occasions and he is the reason that I return to Russell & Smith Ford for car maintenance. He is always helpful and he makes me feel that my business is valued. I am very thankful for Drew and I wish that there were more professionals like him as he sets the standard for customer care. More

My Ford Focus Matthew was very professional and courteous. He went above and beyond to address my concerns and to make me happy. I thought I heard a noise, and Mat Matthew was very professional and courteous. He went above and beyond to address my concerns and to make me happy. I thought I heard a noise, and Matthew did not hesitate to ride with me to see if he could figure out what it was. Thanks More

Excelente service Personally I like this dealership for friendly and good quality service I recommend it 😁 and another reason to recommend is because they give a good Personally I like this dealership for friendly and good quality service I recommend it 😁 and another reason to recommend is because they give a good opportunity to get my first new car More