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Russell & Smith Honda

Houston, TX

4.8
2,808 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,808 reviews

January 31, 2018

Great buying experience for used car Buying our used car was easy. Our salesman Joey was knowledgeable and helpful throughout. The finance department was thorough and patient in explain More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Zheng
Feb 01, 2018 -

Russell & Smith Honda responded

We truly appreciate you taking the time to leave us such a great rating and feedback! We are delighted to hear that Joey helped in giving you such a great car buying experience with us! Thank you for your business and we hope to take care of any of your future car needs!

January 31, 2018

Boubacar Kouyate is awesome! Boubacar did an amazing job taking us through the entire process of purchasing our new CR-V. He was very knowledgeable of all the features of our car More

by JPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Feb 06, 2018 -

Russell & Smith Honda responded

Thank you for taking the time to share your experience with us! We pride ourselves on knowledgeable and helpful staff members, like Boubacar. He will truly appreciate the shout out! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

January 31, 2018

Excellent sales assistance from Boubacar! A big thanks to Boubacar, who was instrumental in my making the decision to purchase a Honda CR-V! He was extremely patient with me as I asked him a More

by KMO
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar
Feb 01, 2018 -

Russell & Smith Honda responded

Thank you for your recommendation and positive feedback about your recent experience with Boubacar. We appreciate you letting us know how we're doing. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

January 31, 2018

Thank You Ari. I love my new 2018 Honda Civic EX! Last year I received an email from Honda Russell & Smith to repurchase my previous Honda, at that time I had a 2015 More

by BrianR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ari Imanraharja
Feb 01, 2018 -

Russell & Smith Honda responded

Brian, thank you for taking the time to share your experience with us. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Ari. We couldn’t be happier to hear that you're satisfied with your experience with us. We hope you are enjoying your Honda Civic, and we look forward to working with you again.

January 31, 2018

Highly Recommend Nothing but good things to say about my experience here. All of the staff is friendly, accommodative, and down to earth, making the entire process ea More

by NoraG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Feb 01, 2018 -

Russell & Smith Honda responded

We appreciate you taking the time to share some feedback with us. We are delighted to hear that our sales team helped in providing a 5-star experience for you. Boubacar will truly appreciate the shout out. Please let us know if there is any way we can help you in the future! Have a great day!

January 31, 2018

Thank you Boubacar Early in January I was very lucky to walk into this dealership and meet Boubacar who patiently and professionally took me through the process of sele More

by jboydm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in Finance - also awesome
Feb 01, 2018 -

Russell & Smith Honda responded

This is the kind of feedback that we love to hear! We are happy to hear that Boubacar was able to provide a 5-star buying experience for you. Thank you for taking the time to share your experience with us. We appreciate your business and look forward to the opportunity to work with you again. Enjoy your Honda!

January 31, 2018

Fantastic service from an experienced Staff The atmosphere and was friendly and clean. My Sales representative Boubacar Kouyate was very knowledgeable, pleasant, kind and shared a lot of informa More

by Leegrig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Feb 01, 2018 -

Russell & Smith Honda responded

Thank you for taking the time to provide us with feedback. We pride ourselves on knowledgeable and friendly staff and we are delighted to hear that Boubacar helped to provide a great experience. Please let us know if we can help you in any way in the future! Come back and see us soon!

January 30, 2018

Hanson Le provided us with the best sales experience! We were looking for a new car for our daughter and considering that we had always purchased past vehicles from Russell and Smith, we decided to try th More

by musachia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hanson Le
Jan 31, 2018 -

Russell & Smith Honda responded

This is absolutely wonderful feedback to hear! Thank you for taking the time to share your car buying experience with Hanson. He is a great asset to our team and we're happy to know he provided you with such a positive experience. We truly do appreciate your business over the years and look forward to working with you again! Thank you!

January 30, 2018

Very Helpful Great service, Hanson help showed me the car I was looking for and went through all the features the car had. I would recommend Russel and Smith Honda More

by Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hanson Le
Jan 31, 2018 -

Russell & Smith Honda responded

Thank you for your kind words and recommendation, Wilson! We're happy to hear that Hanson was helpful during your recent visit. Congratulations on your new vehicle and we hope to see you again sometime!

January 30, 2018

Worked with my budget Worked around my budget and wish list to get me in a New hrv. Let me test drive multiple models and listened to my needs to help me find the right car More

by Alduret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hanson and kelvin
Jan 31, 2018 -

Russell & Smith Honda responded

That's what we like to hear! We aim for 100% customer satisfaction at every stage of your car purchase, and we’re delighted to hear that you received that. Enjoy your new HR-V!

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