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Russell & Smith Honda

Houston, TX

4.8
2,807 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,807 reviews

January 11, 2018

Informed, Helpful, Responsive and fun! Ed and Matt were awesome. They presented material well, answered questions and listened. My wife and I couldn't ask for more. Would definitely come More

by durf-deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Jensen, Matt Gul
Jan 11, 2018 -

Russell & Smith Honda responded

Thanks for leaving us a review, we're so happy to hear that your experience was so pleasant! We appreciate your business, and look forward to working with you again next time. Have a fantastic day!

January 10, 2018

Great Service Workers were welcoming and listened well to what we had to say. Quickly came to decisions and made the process of purchasing a car very smooth. Bouba More

by jtran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Jan 11, 2018 -

Russell & Smith Honda responded

Thank you for the review, we're so glad that you had a 5-star experience! Enjoy your new vehicle, and if you need anything more from us, please let us know. Have a great day!

January 09, 2018

Above and Beyond I had a horrible experience at another dealership the day before and when I received a call from Ed I was done with car buying. They did an amazing jo More

by Kthack8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed, Kelvin and Joe
Jan 09, 2018 -

Russell & Smith Honda responded

Thank you so much for the review, we are so glad that we could come through for you when you needed a great experience! We work hard every day to ensure our customers get what they want, and if you're happy with the results then we are, too. Give us a call if you need anything more, and have a wonderful day!

January 08, 2018

David Ly Sale Consultant This dealership has a very good customer service. Mr. David helped me a lot to get a price which I am comfortable to pay. He is so patient to answer a More

by david89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ly
Jan 09, 2018 -

Russell & Smith Honda responded

Thank you for the review, we appreciate you taking some time to give us feedback! We're so happy to hear that we could provide such a wonderful customer experience, it is a goal we strive toward every day. Let us know if you need help with anything else, and have a fantastic day!

January 07, 2018

Excellent buying experience We had excellent professional experience from buying, financing and delivery for our 2018 Honda Accord last month. We recommend this dealership to ou More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob burlison
Jan 09, 2018 -

Russell & Smith Honda responded

We're very pleased to hear our team was able to get you the vehicle you wanted, Ray! We hope you enjoy it! When you're ready for your first service appointment, we'd be more than happy to help you!

January 06, 2018

Michael Daniel did a fantastic job. Our salesman Michael Daniel was courteous, helpful, informed, and responsive. We conducted most of the car selection and price negotiation by phone a More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Daniel
Jan 08, 2018 -

Russell & Smith Honda responded

Thank you for taking the time to share the kind words about Daniel, Bobby! We are thrilled we were able to get you in the car you wanted and at a great price! Please come see us again for any of your vehicle needs.

Jan 09, 2018 -

Russell & Smith Honda responded

We're glad to hear Michael and our team were able to help you Bobby! We hope you enjoy your new vehicle! We'd be happy to help when you're ready for your first service appointment!

January 05, 2018

I will purchase my next car at Russell and Smith. I made my car-purchase in 4 hours. I contacted Russell and Smith before 1pm and was driving away from the dealer before 5pm. I called over the phone More

by tretrejojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Zhang
Jan 08, 2018 -

Russell & Smith Honda responded

This is the kind of feedback we love to get! Thank you for taking the time to share your car buying experience with Joey/ We are happy that he was able to meet your needs and provide you with a great experience. We are honored to have earned your business. Thank you!

January 05, 2018

Amazing Boubacar Boubacar was amazingly communicative, professional and responsive. Could not have been a better experience. He helped me to find understand the ins an More

by Hubrast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Jan 08, 2018 -

Russell & Smith Honda responded

This is absolutely wonderful to hear! Thank you for taking the time to share the positive feedback about Boubacar and for the recommendation. Please let us know how we can help with your vehicle needs in the future.

January 05, 2018

Great buying experience Bought a used car from Russell & Smith Honda and the overall experience was excellent. The sales employee and finance employee were always very attent More

by PvB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Cyrus Bahraini
Jan 08, 2018 -

Russell & Smith Honda responded

We are thrilled to hear you had an excellent car buying experience with us! We truly do value your business and appreciate the kind words about our staff and facilities. Please come see us again!

January 04, 2018

Happy Customer I made a great decision by going to this Honda Dealership. The staff at the dealership were welcoming, friendly, honest, and all around great. My sale More

by Arnoldo B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Melone
Jan 04, 2018 -

Russell & Smith Honda responded

Thank you, Arnoldo, we're glad you chose us! We are happy to hear that you are so pleased with your purchasing experience, you're going to love that new car. If you need anything from us down the road, please let us know. See you next time!

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