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Russell & Smith Honda

Houston, TX

4.8
2,806 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,806 reviews

November 25, 2017

Best Honda Dealership in Houston TX I came in here looking for a 2018 CRV ex at an agreeable price, and that is exactly what I left with. The staff was very professional in its dealings. More

by Suma Ninan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate - Five Stars :), Jack Dino Varcados
Nov 27, 2017 -

Russell & Smith Honda responded

Thank you for your review! We are so happy to hear you had a great experience with us! Our team will be so pleased to hear your kind words! We look forward to seeing you back again soon!

November 25, 2017

Great experience! We had a great experience purchasing a new Homda CRX at Russel and Smith.. Even with Black Friday maddness everyone was friendly and helpful. Our pe More

by Ilianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Nov 27, 2017 -

Russell & Smith Honda responded

Thank you for your review! We are so glad you had a great experience with us! This is what we strive for! Our staff will be so happy to hear your compliments! We hope you are loving your new CRX!

November 25, 2017

Good Experience I had a great experience. The finance guy was a bit aggressive however. The salesman Andy Tran was nice, friendly, and made sure I understood everyt More

by gqhtown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2017 -

Russell & Smith Honda responded

Thank you for your review! Your feedback helps us better our services and we greatly appreciate it! Andy will be so pleased to hear he was able to help you out. Thank you for choosing us!

November 22, 2017

Great experience - no pressure Just purchased a 2018 Accord through Russel & Smith Honda. Matt Gul was fantastic throughout the transaction. I stopped by last week for a test driv More

by mike1812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Matt Gul
Nov 22, 2017 -

Russell & Smith Honda responded

Thank you so much, Mike! We are glad to hear that everything went so well, we expect to offer a fantastic buying experience and it sounds like Matt delivered exactly that. Let us know if you need anything else from us, and enjoy that brand new Accord!

November 22, 2017

Wonderful buying experience, less than two hours! Bought a 2017 Honda Pilot Elite at R&S Honda yesterday. Less than two hours to shop for my car, test drive, do the deal, and financing/paper signing. More

by Douglas G King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Reece - Salesman Five Stars!, Jack Dino Varcados
Nov 22, 2017 -

Russell & Smith Honda responded

Thank you for the amazing review, Douglas! This is precisely the kind of experience we strive to offer our customers: quick, easy, and exactly what you need. Exceeding your expectations is one of our expectations, and your compliments have made our day! Enjoy your new Pilot, and hopefully we'll see you again real soon!

November 22, 2017

Don’t trust these people with your car I left my Accord for service and it was damages while it was here. The service manager, Michael, proceeded to tell me that it was there before and I m More

by MJones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
November 21, 2017

Overall very nice experience Hi my name is Marvi Ali and my sales person was Boubacar and he was great! Buying a car from him was a great experience. My husband emailed him about More

by Marvi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar
Nov 22, 2017 -

Russell & Smith Honda responded

Hey Marvi! We are so glad to hear that we were able to make your car buying experience fo so well! Please let us know how we can help in the future!

November 21, 2017

Great guy Henry has been great to work with. He has been very responsive through emails, texts, and phone calls. He provided excellent customer service without More

by Amyldubya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Reece
Nov 21, 2017 -

Russell & Smith Honda responded

Hi, thank you for taking the time to leave us a review! We're excited that you had the opportunity to work with Henry and that he provided you with excellent service. He'll appreciate your recommendation!

November 21, 2017

New Honda Extremely surprised with the good service. I do recommend Matt Gil to help with new Hondas. He provided all the information needed and support for th More

by LAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gul
Nov 22, 2017 -

Russell & Smith Honda responded

Thank you for taking the time to let us know how great Matt was for you! Thank you for choosing us!

November 18, 2017

Great experience Matt Gul greeted me the moment I walked in and helped me through the process of getting a new Honda Accord. He was friendly, enthusiastic and knowledg More

by Chortikov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gul
Nov 21, 2017 -

Russell & Smith Honda responded

We are happy to hear that Matt provided you with great customer service from the moment you walked in. Thank you for taking the time to share your recent experience with us and for the positive five-star rating. Please come see us again!

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