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Russell & Smith Honda

Houston, TX

4.8
2,737 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,737 reviews

July 05, 2017

Great Experience My husband and I first went to John Eagle and spoke with Micah. He was discouraging and you could tell he didn't want to sell us a car. My husband fil More

by NenaH77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Castillo, Jack Dino Varcados, GT TAN
Jul 10, 2017 -

Russell & Smith Honda responded

Wow, Nena! Thank you for taking the time to share your valuable feedback with us! We are thrilled to see that Jack, Frank, and GT worked tirelessly to help you find a great deal on your new vehicle. Please let us know if there is ever anything we can assist you with in the future. We appreciate your business and hope you enjoy your new car! Congratulations!

July 04, 2017

Thanks! I appreciated the no-pressure approach by my sales man, Dung. He allowed the time and space to make my decision. I was also appreciative of all th More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Memo Torres, Dung Le
Jul 06, 2017 -

Russell & Smith Honda responded

You are most welcome, Joe, and thank you for your very kind words about our sales team. It was great to see you and we are excited we could help you find the exact vehicle you wanted. If you need anything else, please let us know and we hope we will get a chance to see you again in the future. Have a wonderful day!

June 30, 2017

Thank GT Recently I bought a new Honda CR-V car. This dealership, Guan (GT) Tan, was very friendly and helpful. Thank you for your wonderful service! More

by msg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Jul 03, 2017 -

Russell & Smith Honda responded

Thank you so much for choosing us! We appreciate the kind words about Guan! We hope you are enjoying the new CR-V!

June 30, 2017

GT ,, fun experience! We recently traded in our SUV for a new one, GT made it fun. Made us feel like he's an old friend. General Manager is awsome too. More

by GNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Jul 03, 2017 -

Russell & Smith Honda responded

Thank you for taking the time to let us know how great GT was for you! We appreciate you letting us know!

June 29, 2017

Great experience I purchased Honda Ridgeline from GT. He was very knowledgeable about the car and explained its features even if it was so late that day. He helped me More

by LuHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Jun 29, 2017 -

Russell & Smith Honda responded

Thank you so much for letting us know about your experience with us and GT! We are glad you had such an informative and great time with us and we hope you still love your new Ridgeline! Thanks again!

June 26, 2017

2017 Civic Purchase I was referred to Ian Nylander by Craig at C&M Honda. He helped me select a vehicle, explained the options, ,took me on a test ride, but was going to More

by mm
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Nylander, Jad Aboul-Jibin, GT TAN
Jun 29, 2017 -

Russell & Smith Honda responded

Thank you for the great review and for choosing Russell & Smith Honda for your purchase. We are thrilled to hear that you are enjoying the new car and enjoyed the service that our team provided. We strive to provide the best dealership experience possible and hope to see you again for your vehicle's first oil change!

June 21, 2017

Great Experience! Had a great experience working with this dealership. We were able to make our purchase in a very timely manner. We worked with GT and he was very acco More

by kar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Jun 22, 2017 -

Russell & Smith Honda responded

Thanks for sharing about your great experience with us here at Russell & Smith Honda! We're thrilled you enjoyed working with GT and that he could help meet all your needs. Thank you for your business and recommendation, and please let us know if we can help with anything else!

Jun 26, 2017 -

Russell & Smith Honda responded

Thanks for leaving us a review! We are so happy that we could make a deal and get you into a car that fit your needs. Congrats on your new GT and we hope to see you again soon!

June 20, 2017

Great! It was a great experience. Ed was really helpful . Dealership has great incentives compare to other dealers such as free oil change and other benefits More

by newodysseyowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Jensen
Jun 21, 2017 -

Russell & Smith Honda responded

We appreciate the kind words. We’re glad our team took great care of you. Thank you for your business and we hope to take care of any of your future car needs!

June 20, 2017

Odyssey Purchase I enjoyed working with Matt. He was very patient and spent a lot of time to thoroughly walk me through features of the 2018 Odyssey. I appreciated how More

by grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gul
Jun 21, 2017 -

Russell & Smith Honda responded

Grace, we're so thrilled to hear your Odyssey purchase experience was a great one! We look forward to seeing you again when it comes time for your scheduled service.

June 19, 2017

Great experience Purchasing our car from GT was a very pleasant experience. He was very knowledgable about the car and explained its features thoroughly. He was easily More

by Newcivicowner
Recommend Dealer
Yes
Employees Worked With
Jad Aboul-Jibin, GT TAN
Jun 20, 2017 -

Russell & Smith Honda responded

We're happy to hear you had a pleasant experience with us and that GT helped make this happen. Thank you for the wonderful feedback and positive review. We appreciate you taking the time to let us know how we're doing.

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