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Russell & Smith Honda

Houston, TX

4.8
2,805 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,805 reviews

October 31, 2017

2018 Honda Civic I love my new car. I wanted the Metallic Blue and that’s exactly what I got!! The Online inventory showed a different 2017 blue that I didn’t want, bu More

by L. Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Reese and Micheal Daniel
Nov 01, 2017 -

Russell & Smith Honda responded

Congratulations on your new, Metallic Blue vehicle, and thank you so much for visiting us to help you find it. We are thrilled you love it so much and know you are going to enjoy it for many years to come. If you have any more questions or need anything else, we would love to serve you again in the future. We hope you have a wonderful day!

October 28, 2017

Great experience! One of the best car buying experiences I have ever had! I would recommend Russell & Smith Honda to anyone and would buy from them again! More

by Happy car buyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nelson
Oct 31, 2017 -

Russell & Smith Honda responded

Wow! What an honor. You made our day, and thank you so much for your very kind words about our team. It was so great to see you and help you find the car you wanted. Congratulations on it, and we know you are going to love it for many years to come. If you have any more questions or need anything else, we would love to help you again. We look forward to seeing you again, and hope you have a wonderful day!

October 28, 2017

Cannot trust their service department. You might like this dealership if you don't have any problems with a car. But if your 1 month old car has a problem and you have to deal with service More

by m.r.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Nelson
October 27, 2017

Excellent Dearler Ship I experienced a great customer services from the new sales consultant ( Misty Pittman), which I dealt with her and Mr. Torres, when buying my CRV. Wis More

by arkattan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Pittman - New Sales Consultant under Training, Misty has a great customer services and will be an asset to Russell & Smith. Also I would like to add Mr. Jordan Smith, Finance Manager, Mr. smith has a excellent customer service., Memo Torres
Oct 31, 2017 -

Russell & Smith Honda responded

Thank you so much for your very kind words about our entire team, and we are excited we could help you find the vehicle you were searching for. It looks amazing and we know you are going to have a lot of fun driving it. If you have any more questions or need anything else, we would be happy to serve you once more. We hope you have a good week!

October 27, 2017

Amazing!!! Excellent Service across the board! Within just a few hours I was test driving the car and then driving it home. Very smooth process. Joey was very he More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Zheng
Oct 31, 2017 -

Russell & Smith Honda responded

We are glad to hear we could give you all the information you needed to make the best decision on your new vehicle. Congratulations on it, Alex. We know you are going to love it for many years to come, and if you have any more questions, we hope you will come back to see us again. Have a great day!

October 26, 2017

Excellent Service/ Professionals/ David Ly & Jack Varcados Greetings everyone; I had such a great experience at the Russell & Smith Honda located at 2900 South Loop West Houston, Texas 77054. I was helping my More

by 10 Plus Excellent Experience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Nicholas Linder
Oct 27, 2017 -

Russell & Smith Honda responded

We're thrilled that you had such a great experience with David! He is certainly an asset to our sales team here at Russell & Smith Honda. We appreciate your comments and hope your son is loving his new ride!

October 26, 2017

Professional Service Oriented Performance Second to None I recently bought a 2018 Honda Ridgeline from Russell & Smith Honda. My experience with the online Sales staff such as Ed and Sung Park is extremely p More

by carguru123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed (Internet), Eric (Fiance) & Sung Park (Sales).
Oct 27, 2017 -

Russell & Smith Honda responded

Thank you for taking the time to leave us such thorough feedback! We're thrilled that you had such an amazing experience working with our team. That is what we always strive for. Enjoy your new Ridgeline!

October 22, 2017

First Car Buying Experience Matt Melone was a consummate professional and made my first car buying experience as simple and painless as I imagine it can be. I had spoken to him o More

by dshout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Melone
Oct 24, 2017 -

Russell & Smith Honda responded

We're thrilled to hear Matt provided you with a great first car buying experience! He's a great asset to our team because of his strive to make the process as simple as possible for all of his customers. Thank you again for the kind words and feedback, everyone at Russell & Smith Honda greatly appreciates it. Let us know if there's anything else we can do for you.

October 22, 2017

Sung Park is so amazing and kind We went to this dealer at 2pm and bought a car at 5pm. We thanks to Park, he is so nice and patient. This was the first time went to dealer and talked More

by Liza17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sung Park
Oct 23, 2017 -

Russell & Smith Honda responded

We're thrilled to hear he could get you in the right car! Thank you very much for taking the time to share your experience with us. If there's anything else we can do for you, feel free to let us know and we'll be happy to help!

October 21, 2017

Henry Reece is a great consultant! He is nice and patient guy. He and I communicated throw emails and negotiated the price back and forth. He replied quickly. Then we reach a point and More

by Chris01
Recommend Dealer
Yes
Employees Worked With
Henry Reece
Oct 24, 2017 -

Russell & Smith Honda responded

Thanks so much for the great rating and review, Chris! We're so happy that you had such a great experience working with Henry and that he was able to help you find the perfect car!

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