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Russell & Smith Honda
Houston, TX
2,734 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,734 reviews
May 31, 2017
Laid back and relaxed I began my vehicle hunt through the internet visiting several different Honda dealerships throughout the area Houston area, other dealerships were not I began my vehicle hunt through the internet visiting several different Honda dealerships throughout the area Houston area, other dealerships were not listening and not even responding to my inquiries. I began working with David at Russell & Smith, he listened to what I was looking for and what I wanted. I came into the dealership that night after we came to an agreement through the internet. I arrived with my husband there was absolutely no hassle or attempts to change the price. We signed our documents with Anthony who was wonderful and very friendly. David showed us how to work our new high tech vehicle and we were out the door enjoying our new ride! I have never felt so relaxed when purchasing a vehicle in my life. I will recommend David and Anthony and the team at Russell & Smith. Thanks so much!! More
by arp8611
Employees Worked With
Anthony, David Nelson
May 31, 2017
Great Experience This is our 2nd time purchasing a vehicle from this dealership and couldn't be happier! GT was patient and friendly. Our 2017 CR-V wasn't in stock, so This is our 2nd time purchasing a vehicle from this dealership and couldn't be happier! GT was patient and friendly. Our 2017 CR-V wasn't in stock, so he kept updating us with new vehicle stock until the perfect one came around. He also worked with us on the price and matched what we brought in. I couldn't ask for a smoother buying process! Thank you GT and Russell and Smith Honda! More
by jessgarcia
Employees Worked With
GT TAN
May 20, 2017
Excellent service, friendly, great finance options Went in without a clue of what to buy, went out with a brand-new 2017 Honda Civic sedan EX and a whole lot of knowledge. Immediately when I stepped f Went in without a clue of what to buy, went out with a brand-new 2017 Honda Civic sedan EX and a whole lot of knowledge. Immediately when I stepped foot out my car, I was greeted with a warm smile and a friendly handshake. This made me feel welcome and took the stress away. Ari (salesman) remained patient and professional despite my indecisive action on car model, car color and car prices. Remained friendly and never hesitated to explain anything. More
by TuongDam
Employees Worked With
Ari Imanraharja
May 20, 2017
Wouldn't buy a car anywhere else Ian Nylander and G.T. Tan made the process of buying my newest car from Russell & Smith Honda effortless. This is at least my 5th car that I've bough Ian Nylander and G.T. Tan made the process of buying my newest car from Russell & Smith Honda effortless. This is at least my 5th car that I've bought from Russell & Smith Honda and I can't think of anyplace else I would rather buy a car. The service and the time that Ian and G.T. spent with me on getting me just the right car and getting me acclimated in my new car is invaluable. More
by Pat B
Employees Worked With
Ian Nylander, GT TAN
May 05, 2017
2014 honda crv Purchased a 2014 honda crv. Drove it around when I got home and brakes were squeaking. Had to bring it back next day- said they fixed it. Brakes still Purchased a 2014 honda crv. Drove it around when I got home and brakes were squeaking. Had to bring it back next day- said they fixed it. Brakes still squeaked. Took it to my mechanic. Brakes were not lubricated at calipers and back brake rotors were shot- he showed them to me. Don't believe Russell and Smith's however many number of inspections they do before they sell it. Had my mechanic fix it because I didn't trust RandS to do it. Beware of this dealer! Definitely DO NOT recommend them!! More
by cmikeska
Employees Worked With
Brian Kahla
May 04, 2017
Outstanding Experience I just leased two new 2017 Hondas, an Odyssey and an Accord. My experience with Russell & Smith Honda was outstandingly positive. Your salesman GT Tan I just leased two new 2017 Hondas, an Odyssey and an Accord. My experience with Russell & Smith Honda was outstandingly positive. Your salesman GT Tan was extremely kind, patient and creative in his dealing with us and helping us create and find an acceptable deal. I will recommend your dealership and Mr. Tan to all of my friends. More
by Howard36
Employees Worked With
GT TAN
May 03, 2017
Yes, great customer service! Purchased a certified 2016 Honda CRV last night and had great experience. I worked with Ryan and he was extremely helpful and patient. Most importantl Purchased a certified 2016 Honda CRV last night and had great experience. I worked with Ryan and he was extremely helpful and patient. Most importantly, he was able to give us a really good price on the car ! We sat down with Jad for the financing and he was able to get us a an awesome rate as well. It was well worth the trip from Katy!! More
by YesiB
Employees Worked With
Ryan , Jad Aboul-Jibin
April 28, 2017
Horrible Service Experience I had an absolutely terrible experience getting my minivan serviced a few months ago. After paying over $2,000 for repairs and returning it once beca I had an absolutely terrible experience getting my minivan serviced a few months ago. After paying over $2,000 for repairs and returning it once because they failed to fix the broken tail light, I then had to pay another $380 to replace shock absorbers that had been working perfectly before the "service." (According to my RS service advisor, shock absorbers sometimes "lock" when the car is put up on the lift?!?! I had never heard that before!) The service manager finally begrudgingly agreed to provide me a loaner car and charge me RS cost for the shock absorber repairs, but she could not have been ruder about it. Now that the weather is getting warmer, it is also apparent they damaged the A/C system when they replaced the Air Mix motor. I absolutely do not want to take my car back to Russell and Smith. In looking over the receipts as I get ready to take it in elsewhere to have the A/C looked at, I am realizing that what the service advisor wrote in the notes is not what I he told me over the phone. According to his notes, I declined multiple repairs when, in fact, I only declined one, and I only declined it because the service representative said it was something that could easily wait. I am not sure whether the service department at Russell and Smith is incompetent, dishonest, or both. When you are a mom driving an 10-year-old minivan, I think they assume they can take advantage. You need your vehicle as soon as you can get it, which makes you much less likely to argue and insist that everything be done the way it should. I know I will never go back to the service department. Nor will I look there when I buy a new car at the end of this year. More
by Odyssey Mom
Employees Worked With
Desiree Abbot, Thomas Atkinson
April 23, 2017
Awesome buying experience will buy again My salesman was Ed Jensen and I had the best easiest and quickest buying experience ever the price I was told on phone for my Odyssey was price I got My salesman was Ed Jensen and I had the best easiest and quickest buying experience ever the price I was told on phone for my Odyssey was price I got no back and forth no games no excuses just excellent customer service I will highly recomend Ed Jensen to all my family and friends and I will be back when the 2018 Odyssey coming out in few mon to buy from Ed Just want to say thanks Ed for making me a great deal and love the car More
by Shawn K
Employees Worked With
Ed Jensen
March 31, 2017
Good buying experience. Dino and his team made the buying experience easy. No hard sell job. Everything was friendly, transparent and a fair deal without drama. Same with Dino and his team made the buying experience easy. No hard sell job. Everything was friendly, transparent and a fair deal without drama. Same with the close out and warranty offers. The buyer is respected for what he/she wants, not what the dealership want's to impose.. More
by Razorbackred
Employees Worked With
Jack Dino Varcados
