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Russell & Smith Honda
Houston, TX
2,733 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,733 reviews
March 24, 2017
Truth Seeking? I visit the dealership because it was recommended. to me from a list of other dealers. I chose this dealership based on the ratings. However the or I visit the dealership because it was recommended. to me from a list of other dealers. I chose this dealership based on the ratings. However the original car that was discussed was no longer available. Then I was given sales information on the car that others in the dealership did not want to acknowledge. When I left the dealership I felt that I was ill treated and I told others I met how my experience ended. I will continue to shop for a vehicle from another dealership.. More
by No Purchase customer
Employees Worked With
I also spoke with one other salesperson to include a sales manager., Ian Nylander
March 22, 2017
Avoid this dealership! I was referred by car pro radio show. I also was referred by Costco. I purchased a car there before & it's very close to my office. The employe I was referred by car pro radio show. I also was referred by Costco. I purchased a car there before & it's very close to my office. The employees seem so stressed and unhappy. I waited 3 weeks to test drive a Honda Accord Touring model - they could never get one for me to even test-drive or look at! Unbelievable. I eventually went to the Honda Cars of Katy and Spring Branch Honda. I would recommend either of those. Their sales staff is much friendlier and attentive. I eventually bought a car from Spring Branch Honda. They truly worked to earn my business. Plus, their follow-up and their management staff truly wants you to be satisifed. More
by Fran
Employees Worked With
Dung Le
March 21, 2017
If it sounds too good-it probably is. My daughter purchased her first vehicle-a 2013 Chevy Equinox in Nov 2016. My daughter, husband and I were all told at different times that with the c My daughter purchased her first vehicle-a 2013 Chevy Equinox in Nov 2016. My daughter, husband and I were all told at different times that with the car purchase she would receive the Complimentary Advantage Rewards. The rewards are suppose to include free oil changes (2 per year, 6 max). Well, it all ended up being a lie as now they say it is only good for Ford, Homda or Mazda vehicles and a waste of time. I do not work there so how was I suppose to know this information as it is not stated on the Rewards Brochure they gave us or even on the sign as you enter the sales department. And the salesperson that sold us our vehicle no longer works there-shocker. When I called to schedule the appointment on March 20th the woman on the phone even looked up the vehicle-verified that it was a 2013 Chevy Equinox and scheduled the oil change for today (March 21st). After driving 40 min to get there Kathleen in the service department informed my daughter that the rewards/oil changes is not valid for her vehicle. We then talked to Brian Kahla (used car director) and they were only able to offer one free oil change and my daughter would have to wait 2-3 hours to get it in. I explained that was not good customer service--wasn't even average customer service so he said he would go talk to Justin the GM. Guessing Customer Service is not very important to them as they weren't willing to do anything. I will never buy another car from there again and plan on telling everyone I know about their below par Customer Service. More
by Stephens, Nat Mike and Erin
Employees Worked With
GM Justin and service Kathleen. , Brian Kahla, Jaime Rojas, Eddie Castillo
March 10, 2017
Great Place to Buy a Car I bought my new Honda from the Russell Smith two weeks ago. It was an excellent experience. The sales person GT Tan is very knowledgeable on the car, I bought my new Honda from the Russell Smith two weeks ago. It was an excellent experience. The sales person GT Tan is very knowledgeable on the car, its options and benefits. He is an honest sales person. I would recommend anyone go there and have a look. It was a good experience for me personally. More
by danxchen
Employees Worked With
Dung Le, GT TAN
March 04, 2017
excellent salesmanship and service.!!! David & Gloria Burks 02/25/2017, Tray&Jad , did an outstanding job in helping my father-in-law find and close on a Honda CR-V,thanks! David & Gloria Burks 02/25/2017, Tray&Jad , did an outstanding job in helping my father-in-law find and close on a Honda CR-V,thanks! More
by Gloria J.and David R. Burks
March 02, 2017
Excellent customer service! GT Tan kept in touch with me and took great care of us! Karan Patel is genuine employee! I enjoyed my time there. Thank you! GT Tan kept in touch with me and took great care of us! Karan Patel is genuine employee! I enjoyed my time there. Thank you! More
by ctovar3
March 01, 2017
Great sales experience GT spoke to me months ago when I was waiting for my car to be serviced. He stayed in touch and checked back when I had told him I would be able to lo GT spoke to me months ago when I was waiting for my car to be serviced. He stayed in touch and checked back when I had told him I would be able to look at new cars. He answered all of my questions and was completely patient as I tried various cars to see which ones suited me. He was very helpful and I will recommend him and R&S to friends. This is my third Honda from R&S. I truly appreciate that when our interest was pulled to a Pre-owned Certified instead of a new car, GT continued to help me and answer my questions. I appreciate having one sales rep that can do both new and used. The only improvements I would have liked would be less paperwork (probably not going to happen) and a wider variety of music (80s hits on repeat get old after a while). If that's the worst of it, it was a pretty good experience. More
by K2
Employees Worked With
GT TAN
February 28, 2017
Great I been few dealers and this was absolutely hastle free. David made my life so easy. Really recommend R&S. I will strongly recommend this dealership. T I been few dealers and this was absolutely hastle free. David made my life so easy. Really recommend R&S. I will strongly recommend this dealership. Thank you. More
by Jimmmat
Employees Worked With
David Nelson
February 28, 2017
Slow and unresponsive I bought a Accord in 2011 here and I have never seen such mediocrity in a sales/service facility. Their wait times rarely under an hour, and they will I bought a Accord in 2011 here and I have never seen such mediocrity in a sales/service facility. Their wait times rarely under an hour, and they will mislead you on wait time as well. They seem to have given away my information upon buying the car, and I cannot stop the spam. Calling ahead does not result in help. I do not recommend this dealership. More
by HondaUser
Employees Worked With
Ryan
February 28, 2017
Happy Customer I was assisted by Maria Avellaneda who was very professional and has a very pleasant attitude. She was very attentive and on a very busy Saturday, she I was assisted by Maria Avellaneda who was very professional and has a very pleasant attitude. She was very attentive and on a very busy Saturday, she really tried and manged to make the entire process painless. I am very pleased with my purchase overall! More
by Tammy H Richard
Employees Worked With
Maria Avellaneda
