Russell & Smith Honda

Love Honda! I've been with Honda for nine years and recently had to purchase a new vehicle due to the flooding. My mother referred me to Boubacar; he is a great I've been with Honda for nine years and recently had to purchase a new vehicle due to the flooding. My mother referred me to Boubacar; he is a great seller and very friendly! I will be going back to him when I need another vehicle. Their service department is also good, as I never had any problems in the past years that I've gone More

Pleasure purchase experience for 2017 Honda Pilot EXL NAV This is my second purchase from Russell & Smith Honda within 2 years. Mr. Ben Truong, Internet Sale Consultant, is very knowledgeable of Honda cars a This is my second purchase from Russell & Smith Honda within 2 years. Mr. Ben Truong, Internet Sale Consultant, is very knowledgeable of Honda cars and its features. He treated customer with professional manner; my purchase negotiation process with Ben and his sales director is efficiency and straightforward; they honoring their commitments made during the telephone conversation. I recommend them highly! More

Excellent Customer Service! We have been a Honda 3 car family for 19 years, but first time at Russell & Smith and we had a great experience. Maria was very helpful on the phone We have been a Honda 3 car family for 19 years, but first time at Russell & Smith and we had a great experience. Maria was very helpful on the phone with us, and although she was not in that evening, she made sure we had someone there for us and the Ridgeline we were interested in was ready and waiting. Ari was there as soon as we arrived to greet us, he was very pleasant, informative and helpful and got us exactly what we wanted. Jad in finance was awesome also, nice and easy buying experience. Both Maria and Ari have checked in with us several times since our purchase which is awesome. We got our new plates and all good to go! We love our newest Honda! More

Our 6th and 7th Hondas from Russell and Smith One of our first contacts after Hurricane Harvey was to our Russell and Smith salesman, Ian Nylander. Two days after the flood, I emailed Ian to let h One of our first contacts after Hurricane Harvey was to our Russell and Smith salesman, Ian Nylander. Two days after the flood, I emailed Ian to let him know we lost all our vehicles and needed to purchase a new vehicle immediately. He promptly replied, stating the dealership had not reopened yet after the storm but it would reopen the next morning. He stated he would meet with us first thing in the morning. He asked us which vehicle we wanted to purchase so he could have one ready to look at. We arrived the next morning and we were able to leave with our new CRV within 2 hours to now tackle the job of our flooded home. Today, we returned and purchased an excellent condition, low mileage, pre-owned Civic that had just been received at the dealership. The longest part of the process today was selecting which of the available pre-owned Civics we wanted to purchase. Karan Patel assisted us with financing again today and he was very efficient. The amount of time spent on the actual sale was less than one hour including financing. Since we are still very busy with home repairs, that was very important to us. Russell and Smith Honda and our salesman, Ian Nylander, have been a pleasure to work with and we will be returning to purchase a third Honda once we receive our insurance settlement from the flood damage to our previous cars (all Hondas from Russell and Smith). More

Fantabulous! Matt Gul is the reason for my happiness at this dealership. He is so compassionate and bent over backwards to ensure we had a pleasant experience. Matt Gul is the reason for my happiness at this dealership. He is so compassionate and bent over backwards to ensure we had a pleasant experience. As someone who values service above anything else I am extremely impressed with Matt's demeanor and charisma. The car buying process is a real headache no matter who you are: Mr. Gul made my first time buying a car a delightful experience More

Long time loyal customers buying here again We bought our Honda Odyssey and Honda Accord from this dealership 9 years ago and had a wonderful experience. Then when our cars flooded in Hurricane We bought our Honda Odyssey and Honda Accord from this dealership 9 years ago and had a wonderful experience. Then when our cars flooded in Hurricane Harvey, we knew right away that we were going to buy again from Russell & Smith Honda. We worked with Memo Torres and the process was so smooth. Despite the stress from the hurricane, Memo did a great job explaining the features of the cars and accommodating our accelerated timeline. There weren't any high pressure sales or gimmicks like other dealers. We bought another Odyssey and a Ridgeline this time. When we need new cars again in the future, we will be back... for a third time! More

Car Purchase I had a great experience in working with Matt Gul when I had to purchase a new vehicle since mine flooded in Hurricane Harvey. I am very happy with m I had a great experience in working with Matt Gul when I had to purchase a new vehicle since mine flooded in Hurricane Harvey. I am very happy with my new Honda CR-V, and Matt also helped me with some of the technology that I was having trouble with. I will definitely continue to do business with Russell and Smith Honda. More

Relatively seamless Bought an Odyssey from Russell Smith Honda. Ben Truong and Michael Daniels did a great job explaining the vehicle, accommodating multiple test drives Bought an Odyssey from Russell Smith Honda. Ben Truong and Michael Daniels did a great job explaining the vehicle, accommodating multiple test drives and outlining the pricing. Nick Watson, the manager, stepped in just at the right time to get service to install the tint, seal the deal and provide an overall positive experience. More

Excellent Service Thanks to Branch Grabarkwitz, service advisor. My odyssey had a air sound problem near passenger seat (front side), Branch did an excellent job to fin Thanks to Branch Grabarkwitz, service advisor. My odyssey had a air sound problem near passenger seat (front side), Branch did an excellent job to find the root cause for the sound and replaced necessary items, Now I'm very happy and there is no air sound and again thanks to Branch. More