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Russell & Smith Honda

Houston, TX

4.8
2,731 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,731 reviews

February 05, 2017

Great Salesman=Very Happy Customer Andy was referred to me by a coworker who himself has purchased multiple vehicles from Russel and Smith. Andy was very knowledgeable and remained hel More

by Trojgar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Memo Torres, Nicholas Linder
Feb 06, 2017 -

Russell & Smith Honda responded

Thank you for sharing your experience with us! We're thrilled that Andy was able to help you get the car of your dreams, and that our team gave you a great experience from beginning to end. Please let us know if there's anything else we can do for you!

February 04, 2017

Totally stress free buying experience at Russell Smith Honda What did I want from Russell Smith Honda? I wanted to receive a price quote that was the lowest that I had researched on the internet and I got it. I More

by Lady Gaga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ana Barba
Feb 06, 2017 -

Russell & Smith Honda responded

Thank you for your feedback! We're glad that Ana was able to find you the vehicle you wanted at the price you wanted. She is certainly an asset to our team. We hope to see you back again in the future!

February 04, 2017

Knowledgeable Sales Person We had a fantastic car buying experience with Matt Gul. He spent all afternoon answering questions about two different models of Hondas and there wer More

by Diane T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gul
Feb 06, 2017 -

Russell & Smith Honda responded

Thank you for sharing your experience with us, Diane! We're thrilled to hear that Matt provided you with a knowledgeable and comfortable sales experience. That is what we strive for. Enjoy your new vehicle, and please let us know if we can be of any further assistance to you!

January 06, 2017

No pressure car buying I have purchased two Hondas from Russell & Smith Honda in Houston, My recent visit was easy going. I was not pressured into buying. My experience More

by em
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nelson, Jad Aboul-Jibin
Jan 06, 2017 -

Russell & Smith Honda responded

That's what we like to hear! Customer satisfaction is our number one goal and we'll always do our best to make sure everything you need is taken care of whenever you come in to see us. Thank you and we hope to see you again soon!

January 06, 2017

Best First Car Buying Experience I could Ask for. Was very impressed with this dealership. Used the TrueCar app to find the car I wanted and Russel & Smith was the only dealership in the Austin and Ho More

by Steven Post
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Boyd
Jan 09, 2017 -

Russell & Smith Honda responded

Thank you for your recommendation, Steven! It's great to see how well you were treated by our team and we'll always be here to provide exceptional service to you if there's ever anything else you need for your new ride. Thanks again!

January 05, 2017

Absolutely fantastic! This is my third vehicle purchase (all of my purchases as an adult) from Russell & Smith Honda. Each time I worked with Ian Nylander to get my deals More

by mjrice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Nylander, Nicholas Linder
Jan 06, 2017 -

Russell & Smith Honda responded

Thank you for your continued support! We appreciate your loyalty to our dealership when you've been looking for a new vehicle and we'll be here for you if there's anything at all you need moving forward. Thanks again!

January 05, 2017

" Stress free car buying experience" Thank you David Boyd for your excellent customer service! You made this process an easy one. Your patience was greatly appreciated. I'm very happy wit More

by bellard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Boyd
Jan 06, 2017 -

Russell & Smith Honda responded

Thank you for this great review! We're thrilled to hear you're loving your new ride and that you had an awesome experience working with David and our team during your visit. Thanks again!

January 04, 2017

New car purchase Got a excellent quote online from Edmund's. brought it into Russell & Smith, told them would purchase car if it was actually the price I got online. T More

by bthomas
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Jensen, Nicholas Linder
Jan 05, 2017 -

Russell & Smith Honda responded

We're glad we could help! We want to make your car buying experience as easy as possible when you come in to work with our team and we hope you'll come back to see us again if you need anything at all for your new ride. Thank you!

December 30, 2016

"Exceptional Service" My experience was seamless, thanks to my salesman's efforts. Thank you Louis Medina for your exceptional service from start to finish! Sincere More

by Jamaica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Medina
Jan 03, 2017 -

Russell & Smith Honda responded

That's what we like to hear! It was our pleasure to make sure you had everything taken care of for you when you stopped by to find that new car you had been looking for. Thank you!

December 30, 2016

Great car buying experience Great buying experience, no pressure - GT took good care of us and his knowledge and expertise helped us decide what vehicle we wanted to buy. More

by tex1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, GT TAN
Jan 03, 2017 -

Russell & Smith Honda responded

We were happy to help! Customer service is a top priority for our team and we'll always do our best to make sure you have everything you need when you're working with us. Thank you!

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