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Russell & Smith Honda
Houston, TX
2,726 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,726 reviews
November 06, 2016
comments Mr. Ari and GT TAN are both good for their works! Their service are very nice and very helpful. I will recommend to my friends to purchase Honda. Your Mr. Ari and GT TAN are both good for their works! Their service are very nice and very helpful. I will recommend to my friends to purchase Honda. Your service is very good and convenient. I like Honda! Thank you very much! More
by yliu1234
Employees Worked With
Ari Imanraharja, GT TAN
November 05, 2016
Best buying experience ever I recently became a Car Pro member and was referred to this dealer as the only approved Honda Car Pro dealer in Houston. My wife and I received imme I recently became a Car Pro member and was referred to this dealer as the only approved Honda Car Pro dealer in Houston. My wife and I received immediate attention as soon as we arrived at the dealership. We were then introduced to Jack "Dino" , the manager. From there we were introduced to our sales person, Maria Avellaneda. The both of them made my wife and I feel very comfortable and welcome. They had the cars we called ahead and asked about, ready for us to test drive when we arrived. Maria made the whole process go very smoothly. Jack checked in with us several times during the process, to make sure everything was going OK. After we decided on the model we wanted , we were introduced to Karan Patel in the finance department. He also did a very good job of explaining everything to us. Overall the whole buying experience was excellent. In 40 years of buying cars, this was by far the best experience I ever had. I am also very thankful to the knowledge I gained from listening to Jerry, the Car Pro. Without this information, I might have had another bad car buying experience as I did in past years. As it is said, knowledge is key to everything. I have recommended the Car Pro, and the Russell and Smith dealership to several of my friends already. I give the folks at Russell and Smith Honda and the Car Pro 5 stars. Keep up the excellent work. Thanks again, Rick Condon More
by ric3carguy
November 04, 2016
Dealer from xxxx They add on service contracts that sum up to thousands of dollars...there is an obligatory waiver of court jurisdiction on all contracts so if you hav They add on service contracts that sum up to thousands of dollars...there is an obligatory waiver of court jurisdiction on all contracts so if you have a claim against them you go before an arbiter...then they ask you to rate them excellent....trying to get them on the phone after you buy is IMPOSSIBLE.... More
by Very Angry
Employees Worked With
Best employees are from the internet
November 02, 2016
SUPERSTAR SALE PERSON I HAVE ONE THE GREATEST SALES PERSON AT RUSSELL AND SMITH HONDA, SHE IS ALWAYS WILLING TO HELP OUT WHEN SHE CAN. SHE ODES NOT PRESSURE YOU INTO SOME I HAVE ONE THE GREATEST SALES PERSON AT RUSSELL AND SMITH HONDA, SHE IS ALWAYS WILLING TO HELP OUT WHEN SHE CAN. SHE ODES NOT PRESSURE YOU INTO SOMETHING AND TAKES HER TIME IS SELLING AND TELLING ABOUT ALL THE FEATURES THE CAR HAS. THIS IS MY SECOND CAR THAT SHE HAS HELP ME PURCHASE FROM RUSSELL AND SMITH. SHE IS ALWAYS SMILING. SHE CALLS TO CHECK ON US AFTER THE PURCHASE AS WELL TO FOLLOW UP IF WE HAD QUESTIONS OR CONCERNS. More
by The Haynes
November 02, 2016
Great buying experience The environment was very comfortable. The sales representatives were all very friendly, and they were trying to answer all my questions and find me a The environment was very comfortable. The sales representatives were all very friendly, and they were trying to answer all my questions and find me a good price. I would recommend this dealer to anyone who wants to buy a Honda. More
by Lu
Employees Worked With
David Nelson, Maria Avellaneda
October 31, 2016
Russell & Smith Honda are thiefs! I recently went to Russell & Smith Honda Dealership Monday to make a police report because my airbags, hood cap on my rim and a piece on my shift gear I recently went to Russell & Smith Honda Dealership Monday to make a police report because my airbags, hood cap on my rim and a piece on my shift gear was stolen out of my vehicle last Monday. My vehicle was vandalized six months ago someone in my apartment complex keyed my vehicle, dented my bumper and also missed up my engine. I made a police report about the incident that occurred to my vehicle and made a report to my insurance company. After I made report with my insurance company I had my vehicle towed to Russell & Smith Honda Auto Collision. Russell and Smith Auto Collision gave me and my insurance company a quote on my vehicle, and the insurance company said they will pay for the damages on my vehicle. Russell & Smith Auto Collision had my vehicle towed to Russell & Smith Honda dealership to get my engine fixed first. Russell & Smith dealership quoted me 11,000 to get my engine fixed. A month later my insurance company called me and said they will not cover my engine only the body work. So I have been going through a legal battle with the insurance company about my engine. Long story short I find a body shop that would charge me a cheaper price to put my engine in my car. I paid out of pocket to get my engine fixed. I had my tow truck driver to come and pick up my vehicle at Russell and Smith honda dealership and he noticed my airbags fog light and hood cap on my rim was missing. I contact Russell & Smith Honda Dealership about my situation and I just got the runaround from the manager Desiree Abbott-Burba. I made a police report the same day. The next day Desiree-Abbott-Burba contacts me and tells me she would replace my airbags and the other missing objects that were taking off of my vehicle. So I go to Russell & Smith Honda Dealership and the other manager Alvin Blaker said he would replace them but he would not replace the other objects that was missing on my vehicle. He also was very rude, unprofessional, and combative about the situation. So I asked why would he only fixed half of the damages that they did to my vehicle and he said he does not know if his people did the damages to the fog light, hood cap of my rim or the shift gear piece. I told him I would have the police come by and speak with him and collect the video of the property. Alvin Blaker went completely crazy and told me he would not fix anything on my car and told me to leave his office. So if anybody went to Russell & Smith Honda Dealership to get their airbags replace on their vehicle because of the recall on Honda’s airbags you probably has my used airbags. Russell & Smith Honda Dealership stole my airbags and put them in someone else vehicle. More
by kiara27
Employees Worked With
Alvin Blaker and Desiree Abbott-Burba, Mark Rehkopf
October 25, 2016
GT took care of me My Civic finally died and I needed a new vehicle. GT helped get me into a low mileage late model Accord that I love. Russell Smith made it easy. My Civic finally died and I needed a new vehicle. GT helped get me into a low mileage late model Accord that I love. Russell Smith made it easy. More
by Swh
Employees Worked With
GT Tuan
September 27, 2016
A blessing I have come in twice, once for my first car, which was a wonderful first experience for me! Secondly, to buy a new car after my wreck. Cyrus, Jad and I have come in twice, once for my first car, which was a wonderful first experience for me! Secondly, to buy a new car after my wreck. Cyrus, Jad and Jerald were all extremely helpful I making sure I went with the best car that matched my previous and finances. They even remembered me and my taste from three months prior, WOW! I left the same day with my new car and couldn't be more happier to show it off and drive in style. Thank you so much for being a blessing to me and my family again. God bless you all. More
by ernjstc95
Employees Worked With
Cyrus Bahraini, Jerald Ardoin, Jad Aboul-Jibin
September 26, 2016
Outstanding Sales staff and financing! We came knowing what we wanted (2017 Honda Accord EX-L) but not sure of what engine and transmission type (V6- 6speed automatic or 4Cyl- CVT automatic We came knowing what we wanted (2017 Honda Accord EX-L) but not sure of what engine and transmission type (V6- 6speed automatic or 4Cyl- CVT automatic). Jack Dino Varcados arranged for us to take both cars for an extended test drive (2017 Honda Accord EX-L V6 & 4CYL). We chose to purchase the (2017 Honda Accord EX-L V6) and then Jack gave us a price we were happy with. This is the first vehicle that we have purchased from Russel & Smith Honda and we will be back for our next vehicle purchase. The service here is great! The process was smooth and the people there were very friendly! I definitely recommend Jack Dino Varcados -- he's really the best! More
by gutierrezj2
Employees Worked With
Ana Abarca, Jack Dino Varcados, Ari Imanraharja
September 20, 2016
Professional and friendly He was so very helpful. Very knowledgeable about my vehicle and accessories. He never once tried to sell me anything that I didn't ask for or try and He was so very helpful. Very knowledgeable about my vehicle and accessories. He never once tried to sell me anything that I didn't ask for or try and change my mind. He never pressured me and made me feel at ease with the processs More
by Hondacrv
Employees Worked With
Dung Le
