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Russell & Smith Honda
Houston, TX
2,712 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,712 reviews
January 15, 2016
They gave us great service! They tried to give us to best deal with best service. Selam was keep asking what we need and keep smiling,it was very thoughtful. They tried to give us to best deal with best service. Selam was keep asking what we need and keep smiling,it was very thoughtful. More
by ggamssi70
Employees Worked With
Selam Fesehatsion
January 14, 2016
Maintenance Fiasco and Distrust in all aspect. To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiousl To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiously 3000 miles or less. All was well until 12/19/2015. I come in for my regular oil and filter change with occasional tire rotation. I never had an issue with the car’s upkeep. The maintenance worker had the car for over an hour and came back to tell me the car needed additional work after a certain number of miles. I said NO several time, all I wanted was the routine work-up. They kept insisting. My gut said don't do It., on the tenth time the Rep. kept pushing the services, and I decided to go ahead with the services. That is when they issues began. 1. The whole driver side of car covered in oil. 2. All emergencies light came on. ABS> VNS,>Brakes>TMHP unresponsive> steering wheel stiff. As soon as I got home I called and left several messages and not one person had the decency to call me back on this emergency. IF Russell & Smith Honda HAD THE VEHICLE, WOULDN'T THE MAINTENANCE WORKER NOTICE ALL THE ALARMS? THEY LET ME GO ON THE ROAD WITH A UNSAFE VEHICLE. I was getting highly annoyed and request a direct call from management, I didn’t get a call back. This upset me the most, along with being scared for my safety and others. I brought the car back to the Dealership, the problem was not a quick fix. I had a rental until they diagnose the issue. The Result were the ABS Module was defective, I totally believe the service on 12/19/2015 > whereas the oil over the driver side seeped into the car damaged that module. I picked up the car and notice still alarms going off. I TOLD THE ADVISER OF THE OCCURRENCE. I was told, once you drive it, the car will link with the system and everything will be fine. NO IT WASN’T I called the adviser back and informed him of the matter and was told to bring the vehicle back. My partner and I took off work because of the mistake Russell & Smith Honda workers did. We discussed the situation to several managers and Sales associate. They were giving us the run around and telling us its Honda’s issue. NO it’s not, it’s the dealership and the worker whom performed the service. This is how you treat your clients? Let us take an unsafe vehicle on the road ricking my life, my family’s life and people around us? Sending several people that don’t know the situation to deal with us. The lack of communication on all levels of management. I address it with the maintenance manager Kenneth. We didn’t want the workers touching the car because who’s to say they can resolved the problems. After the second round of services and the car is not working properly. We don’t trust anyone there. We had conversation with management on trying to replace the leased vehicle (trade-in), but the numbers they came up with didn’t make any sense (stating the car depreciated about 8k). I couldn’t believe what the managers were saying and they couldn’t give us a clear number evaluation. The offers was double / triple from what I am currently paying on this vehicle. After a lengthy discussion, we decided to have the Maintenance manager work on the car. The service adviser informed us of the last service. The worker did not reboot the car’s system, so the vehicle can accept the systems link. This time the manager drove the car and made sure all alarms were off and vehicle functions were working. I feel, I will have problems with this vehicle from now on. Once a car is damaged it will never be the same as it was. I don’t want to be held accountable for someone else incompetency, lack of experience and failure to communicate among Russell & Smith Honda workers. More
by Aboudhim
Employees Worked With
Kenneth (maintenance manager), unsure of this name Damir (sales manager)
January 14, 2016
New Honda Odyssey Purchase Mr. David Nelson helped a lot during a car buying. Recommend to visit this dealership before going some other dealership to buy your a new car. Mr. David Nelson helped a lot during a car buying. Recommend to visit this dealership before going some other dealership to buy your a new car. More
by KBPATEL
Employees Worked With
David Nelson
January 13, 2016
new car buying experience excellent new car buying experience.dealt with david nelson.everyone on staff at this dealership was excellent.we were for Beaumont and everything excellent new car buying experience.dealt with david nelson.everyone on staff at this dealership was excellent.we were for Beaumont and everything quoted as far as price over the computer was what I paid. . More
by carbuyinng
Employees Worked With
amanda lumen,f&I manager,very efficient at her job, David Nelson
January 13, 2016
The best car lot I visited. I have visited quite a few. I came in close to closing my co worker dropped me off as I have been searching for a car of my own since my bad divorce. He took my car and I have be I came in close to closing my co worker dropped me off as I have been searching for a car of my own since my bad divorce. He took my car and I have been without a car. It was several peopl sitting around front desk, hour was late and store would be closing not sure what time. only one person and myself was purchasing a car, Karan was the only salesperson who stood up and greeted me with a nice smile and handshake. I almost walked out because the others just stared as if the hour was late and they wanted to go home. I work in The emergency dept at Houston Methodist Hospital as a Registered Nurse, BSN. I work late long hours. Karan Patel was the most nicest salesperson I met. He made me coffee and he even warmed up and gave me Kentucky chicken as I had not eaten yet. He is what a salespersom should be. He cared about me, He told me about inqiuries that I didn't know could effect your credit. Tre the manager was also the most welcome person and acted same as Karan Patal. I am still working out the details and I need a car in the worst way. My prayers is that you all allow me to put the $15000.00 down on my vehicle. I want the banks to know that even though my credit score says low, I am not what my credit score says and I am also working diligently to work on my scores to get them disputed or paid off. Karan Patal and Tre I love them and I say hats off I have referred three people to go see KaranPatal he is the greatest.!!!! I also had the pleaseure of speaking with Dino, he too was excellent!!! Karan Patel, I loved how he got up no hesitation when all the others stared and he greeted me like I was his family. By the way he is handsome! lol! wasn't flirting but couldn't help his handsomeness. Sherry Faye Gullatte More
by sgullatte63
January 12, 2016
Best service ever!!!! My parents and I had exceptional service with Thess. She made the experience easy and stress free. From the beginning to the end she ensured that the My parents and I had exceptional service with Thess. She made the experience easy and stress free. From the beginning to the end she ensured that the service was to the top. More
by Melody-Faith
Employees Worked With
Thess Mangahis
January 11, 2016
Ari Imanraharja of Russell Smith Honda is simply the best. I bought a 2016 Honda Accord last December 30, 2015 and I've had the most pleasent and most competent representative to facilitate that purchase. Th I bought a 2016 Honda Accord last December 30, 2015 and I've had the most pleasent and most competent representative to facilitate that purchase. Thanks Ari you are the Best. I'll see you on my next SUV purcase. More
by James H.
Employees Worked With
Ari Imanraharja
January 09, 2016
Team work I called a head with my inquire on day before actually buying the car, but he whole process took less than 45 mint. Selam makes sure took care of me. I called a head with my inquire on day before actually buying the car, but he whole process took less than 45 mint. Selam makes sure took care of me. When I told her what car I want , what color I want. she told me smart idea and I would like to share with every one . She told me easy way to process buying a car .To do my credit application online .Dino,Finisnce manger,selam they work hard to do all the deal together.GREAT INVESTMENT HONDA RUSSELL&SMITH !!!!!WHAT TEAM WORK. I know what I want and she had it clean and ready out side for me. Paperwork went over smoothly and before I knew it. we were driving off the loat.she even went extra mile and helped me get my rental to the shop across the way.A++++ service. If you want to save money and time go to Russell and smith honda see selam.I have bought several car it took me the hold day but this buying experience it was so smooth and short period of time.I would like to say thanks to Dino,Natail,and selam.Happy new year . More
by Temesegen
Employees Worked With
Dino, Natali and selam , Jack Dino Varcados, Selam Fesehatsion, Natali Wood
January 09, 2016
Great Staff I was recommended by Prashant Palmer to come and purchase my new 2016 Odyssey from Karan Patel. Karen, made my car buying experience hassle free along I was recommended by Prashant Palmer to come and purchase my new 2016 Odyssey from Karan Patel. Karen, made my car buying experience hassle free along with Dino and Damir. Karan was not pushy and listed to my concerns. He did not feel like a salesperson but rather part of the family leading and guiding me every step of the way. I will recommend Russell and Smith to all my friends and family who are in the market to buy a Honda Thanks Mayur Bhakta More
by ppalmer
January 08, 2016
Great Experience Big Thanks to Selam for making my moms car buying experience easy and comfortable also thanks to Mr.Anthony for all his time and patience with answeri Big Thanks to Selam for making my moms car buying experience easy and comfortable also thanks to Mr.Anthony for all his time and patience with answering all the questions we had on the financial side. I would definitely recommend Ms. Selam, she will take care of you specially if it's your first time buying a car! More
by Karen Nunez
Employees Worked With
Anthony, Jack Dino Varcados, Selam Fesehatsion
