Russell & Smith Honda

Marlon Serrano should get salesman of the year I purchased a Honda CRV two years ago and was not pleased with the purchase the minute I drove it off the lot. The suspension was horrible, the road I purchased a Honda CRV two years ago and was not pleased with the purchase the minute I drove it off the lot. The suspension was horrible, the road noise distracting, and the front seats so totally uncomfortable I had the driver's seat redone for the tune of $500.00. I complained to Honda and they gave me 1/3 back on a gift card which was better than nothing; so when I began receiving offers to trade in my 2014 CRV, I turned the offer down!....Then I decided, what could I lose by stopping by? Nothing! Sure enough, I met Marlon Serrano and he brokered me a deal that I could not refuse. I was very pleased by the process, he was helpful, pleasant, returned calls in a timely manner and I don't feel like I was ripped off in the exchange. I am so pleased with my new 2016 CRV. All the things I complained about are much better. The seats especially feel like I am sitting in a luxury car. I highly recommend that if you are shopping for a new car, see Russell & Smith Honda and ask for Marlon. More

My best car buying experience to this date I was at Russell & Smith Honda for an oil change on our 2013 Honda Fit a few days ago. While I was waiting I decided to browse around. Then Ari, our I was at Russell & Smith Honda for an oil change on our 2013 Honda Fit a few days ago. While I was waiting I decided to browse around. Then Ari, our sales person offer some information about the Honda Odyssey to break the ice and start a conversation. He did not know we had been contemplating buying a minivan and that we had looked around days before at the different brands, including the Metris by Mercedes Benz. He knew however that I was waiting on our Fit but I never saw any disappointment in presenting the Odyssey to me, he was as professional as one can be. By the time I was making up my mind about the purchase I had a very simple request for Ari, I asked him to not to get me into the negotiation games common at other dealerships. He delivered and the result is a very happy customer. Thank you Ari and thank you Dino for providing with my best new car buying experience yet. More

New car Denise was easy to work with and price of cry was great. I would send everybody I know to RS for Honda ford or used cars next time. Denise was easy to work with and price of cry was great. I would send everybody I know to RS for Honda ford or used cars next time. More

Hassle free and pain free car buying experience I have always dreaded to go to a car dealership, whenever it is time to replace my car. But Ari Imanraharja made the process hassle free. I was able t I have always dreaded to go to a car dealership, whenever it is time to replace my car. But Ari Imanraharja made the process hassle free. I was able to complete the lease agreement and leave the dealership with my new Honda Accord within an hour. Initially, I was skeptical about getting a Honda Accord, but the color that Ari recommended makes the car looks awesome. I love my new car!. Ask for Ari, if you are looking for a straightforward, hassle free car buying process. More

Great Experience I came in a purchase a new car and was assisted by Thess. She was extremely knowledgeable and helpful with my search for a new car. She helped me find I came in a purchase a new car and was assisted by Thess. She was extremely knowledgeable and helpful with my search for a new car. She helped me find the right car for my needs and budget. Thess made the whole experience enjoyable and pleasant. I will make sure to recommend her to my friends and family when they need to buy a new. More

Good service and friendly Sales Consultant I was attended by Sales consultant Maria Avellaneda. I would like to say well done. She is very friendly, understanding and most importantly doesn't I was attended by Sales consultant Maria Avellaneda. I would like to say well done. She is very friendly, understanding and most importantly doesn't push you to make a decision if you are not ready. =) More

Best Place to buy Honda Vehicles (Esp. CR-V ) Nice Car buying experience. Whatever I negotiated in email, thats the price. Nothing more/Nothing else. David Nelson is great salesman. If you are lo Nice Car buying experience. Whatever I negotiated in email, thats the price. Nothing more/Nothing else. David Nelson is great salesman. If you are looking for new one, please contact him. Finalize everything in email before you get there. No wait in dealer ship (15min Test drive + 30min. Paperwork = all done in 45 min.). When I searching for used vehicle within my budget, I was able to find new one for same price in current year model. I got a great deal here. More

January car purchase Sales and finance people were great but the long wait was not. It took us 4 hours from entering the store to leaving with a new car. This is our 6th H Sales and finance people were great but the long wait was not. It took us 4 hours from entering the store to leaving with a new car. This is our 6th Honda purchase, we have always left other dealerships in less than 2 hours when purchasing a car.. Service department also very slow. Promise work to be done in a certain time frame and we have learned to add 2 hours to that time. More

New car with a scratch I would recommend this dealership to purchase a vehicle and the service department is very efficient. My new HRV had a hairline scratch and they got i I would recommend this dealership to purchase a vehicle and the service department is very efficient. My new HRV had a hairline scratch and they got it fixed in one day and I had a brand new loaner car for the day. More