Russell & Smith Honda

Easy pre owned purchase After searching for a pre owned Honda near our home in Orange, TX we decided to expand our search and ended up at Russell & Smith Honda in Houston. We After searching for a pre owned Honda near our home in Orange, TX we decided to expand our search and ended up at Russell & Smith Honda in Houston. We got in around 6pm on a Friday night and was able to be out the door by 8pm which made us very happy. I highly recommend our sales person, Jaime Rojas for an easy buying experience. More

GOT A NEW RIDE!! I gave this dealer a try because it was in the area. I recently moved to Houston and needed to replace my car. I was unfamiliar and going to the first I gave this dealer a try because it was in the area. I recently moved to Houston and needed to replace my car. I was unfamiliar and going to the first place was a risk, but I was greeted with supreme service from Dennis B. He was knowledgeable and patient with the sale. I had many questions and he answered them all with a smile. I'm not sure how the other salesman are, but he made it a pleasant shopping experience. Still enjoying my Honda Civic More

Best Car Buying Experience After going through 6 other dealorships, this place was hassle-free. Checked out RS online because of word of mouth. Wife and I got so tired of the ba After going through 6 other dealorships, this place was hassle-free. Checked out RS online because of word of mouth. Wife and I got so tired of the bait and switch by driving across town just to not have the listed Pilot not even on the lot. Sales guy Dung got a hold of us within minutes of posting online, stopped by the same day, and he delivered on his promise. More

Leasing was an easy experience. Thess and Marlon were extremely helpful and tried to accommodate all my requests. I leased a Honda Accord Sport from this dealership and I love the ca Thess and Marlon were extremely helpful and tried to accommodate all my requests. I leased a Honda Accord Sport from this dealership and I love the car, this is the second vehicle I lease from them and both times the experience was easy and gratifying. I will recommend this dealership to my friends who are in the market for a new car. I will be back when my lease is nearing its end. More

Amazingly good experience I'm looking for new reliable car, so i came to Russell Smith Honda have a very good google reviews, as i thought google it's means nothing without we I'm looking for new reliable car, so i came to Russell Smith Honda have a very good google reviews, as i thought google it's means nothing without we as a customer feel it by our self. Our salesman was Ari at that time and our finance Manager was Anthony, to be honest, we need to trust the google review, because their service for customer satisfaction was really amazing. I can get the car, the color that i want with the payment lower that i ready to pay for when i ready to buy the vehicle when i get there. Thank you Ari and Anthony for your hard work. My family and I really appreciate it for your effort. Totally will recommended this vehicle to family and friends. Thank you Russell Smith Honda More

LOVE THIS DEALERSHIP! I recently purchased my new 2016 Honda Pilot from Russell & Smith Honda. This is the 3rd car that I have purchased from this dealership over the year I recently purchased my new 2016 Honda Pilot from Russell & Smith Honda. This is the 3rd car that I have purchased from this dealership over the years, and I have always driven away a very happy customer! My Sales Consultant, Karan Patel was outstanding! He is a wonderful person to work with, very polite, and is knowledgeable about both the vehicle and the dealership. I clearly am NOT just another customer to him, as he has kept in touch with me since my purchase in late November. Dino, absolutely love him! I always made a point to tease him about the emails that they were sending me earlier in the year, tempting me to buy a new car. I told Dino anytime I was at the dealership to have my 2006 Honda Pilot serviced, that I wasn't ready to buy but when the 2016 Honda Pilot arrived, I promised I would come see him! Jad in the Finance department was a pleasure to work with, and did an excellent job getting my note where I needed it to be. Customer satisfaction is OUTSTANDING at Russell & Smith Honda. I wish I could give them a higher rating of 5 stars as they deserve it. I would highly recommend this dealership to anyone looking for a Honda, and make sure to ask for the gentlemen I mentioned above, you will be glad you did. Karan, Dino and Jed, thank you very much for all of your help. You all know that I LOVE my new car! I will be sure to stop by and say hello when my car is ready for its 1st oil change! More

Overall good experience Karan Patel was our sales consultant. He kept in good contact with us and helped us get the car that we wanted. The financing department was really gr Karan Patel was our sales consultant. He kept in good contact with us and helped us get the car that we wanted. The financing department was really great too. Overall good experience and I would use them again to buy another Honda. More

VERY HELPFUL Jeremy & Marlon were very polite & helpful. They answered all of my questions,They even called to see if I made it home okay as I came from Baton Roug Jeremy & Marlon were very polite & helpful. They answered all of my questions,They even called to see if I made it home okay as I came from Baton Rouge, LA, Trey the financial officer was very nice and experienced, I highly recommend this dealership, More

Great Salesman The salesman (David Nelson) was obviously great which is why I went back. Unfortunately, the sales manager needs to work on his people skills. He ma The salesman (David Nelson) was obviously great which is why I went back. Unfortunately, the sales manager needs to work on his people skills. He may think that he was instrumental in closing the sale, which perhaps he was. However, he probably lost a loyal customer for future purchases. He was so focused on "skrewing" the customer between haggling and dilly dallying over a couple of hundred bucks. However, every second that I had to continue talking with the sales manager, my level of annoyance and infuriation escalated. For a hundred and fifty bucks, he lost a customer who will probably not be returning for future purchase. This was my 4th Honda (for the family) in 13 years. My next Honda will be bought somewhere else. p.s.-- Before you fist bump and high five over a closed sale, at least make sure you are not in plain sight of the customer. More

Great Sales Team and Honda dealership A BIG THANKS to Dennis Lewis, Stevon Carr, and Amy who made my car buying experience with an honest, extremely pleasant, and very satisfying experienc A BIG THANKS to Dennis Lewis, Stevon Carr, and Amy who made my car buying experience with an honest, extremely pleasant, and very satisfying experience. I bought my new 2015 Accord about two weeks ago, and had excellent service from Dennis Lewis, Stevon, and Amy (from finance department) and were completely satisfied with my new car. They are VERY knowledgeable, detail-oriented while introducing, testing, and final financial processing the new car. They answered all my questions and were very patient with no pressure and truly cared about the experience I would have at the dealership. I finally got very good offer at the end of bidding process. What a car buying experience to deal with the honest and patient people, and have an honest deal with a great price!! I will definitely return when need my next new car in the future. THANK YOU ALL again! More