Russell & Smith Honda

Best customer service! I went into purchase a car within my budget. Selam helped me out a great deal in identifying all the cars within my budget and worked with me on the I went into purchase a car within my budget. Selam helped me out a great deal in identifying all the cars within my budget and worked with me on the price. The customer service doesn't push you to go beyond your budget and I felt like they were sincerely helping me. I ended up purchasing a 2012 Honda Accord, and I am happy with my decision. More

Friendly and responsive help with car buying decision. I was originally contacted by Cyrus Bahraini in response to an internet pricing enquiry I initiated to Russell Smith and other several dealerships whi I was originally contacted by Cyrus Bahraini in response to an internet pricing enquiry I initiated to Russell Smith and other several dealerships while researching for a new car purchase. He was very responsive and helpful throughout the lengthy decision process and always responded very promptly to any enquiries. His diligence and good pricing secured him the sale to us of a Honda CRV EX. I would also like to give a shout out to other sales staff Ariolys Chile for his friendly welcome and Jaime Rojas who kindly took the time to let me check over a vehicle one more time when Cyrus was unavailable. Edgar Williford in Finance was great too.. Overall a great experience at this dealership More

Purchase of new 2015 Honda CR-V LS Selam Fesehatsion was excellent and frieldly in helping with this purchase. She carefully explained the operational details of the vehicle, as it h Selam Fesehatsion was excellent and frieldly in helping with this purchase. She carefully explained the operational details of the vehicle, as it had a lot more options than my previous vehicle. Very glad I chose this vehicle and my spouse gives it two thumbs up also. More

wonderful experience buying a car I just purchased a cts cadillac a week ago and i would love to thank Selam for all the hard work she put in to get me the car i always wanted. I wou I just purchased a cts cadillac a week ago and i would love to thank Selam for all the hard work she put in to get me the car i always wanted. I would like to think everybody there and i will tell all my family and friend about my experience there. More

Purchase of new car went smoothly I just purchased a new Honda Accord at R&S. My salesperson, Selam, was very nice, helpful and did not pressure me to buy on my first visit to test dr I just purchased a new Honda Accord at R&S. My salesperson, Selam, was very nice, helpful and did not pressure me to buy on my first visit to test drive. I came back the next evening for another test drive. David Man, the general manager worked with me very kindly and we came to an agreement with a very good price. Edgar, the finance person was also very nice and did not pressure me to buy extras. He even told me things he didn't think I would need and I appreciated that. I purchased a Civic 7 years ago from R&S and had an equally good experience. I highly recommend them. More

The worst place to buy a car This place don't care about the customers, all they want is your money I bought a car from them on 04/2015 and I regret it so bad. The financing depa This place don't care about the customers, all they want is your money I bought a car from them on 04/2015 and I regret it so bad. The financing department man and the manager are the worst. I will never ever go back there or bring my family or friends to this place . My car was a pre-own and they didn't give me the car accessories, when I called they never returned my calls the financing man Mr.Gutierrez is the worst do deal with and dishonest person.. I won't blame this to the sales person because he does not have much to do with this. But the manager and the financing man. More

outstanding service Sales Rep Selam attending me and my wife with no pressure in buying a vehicle. At the end, we saw vehicle we both liked and ended up making a deal. Sales Rep Selam attending me and my wife with no pressure in buying a vehicle. At the end, we saw vehicle we both liked and ended up making a deal. Salem was GREAT!!! Also, Edgar WIlliford, very Funny!!! Both were very Friendly. More

Great service I was worried about buying a car and getting taken advantage of. To my surprise I fully enjoyed my experience at Russell and Smith and will shop there I was worried about buying a car and getting taken advantage of. To my surprise I fully enjoyed my experience at Russell and Smith and will shop there for my next car. Selam was so sweet and great to work with. She gave me a good deal and helped me with the entire process. More

WHAT A SALES REPRESENTATIVE My friend bought a car from Selam . He told me to meet Selam . she was excellent representative of your company . You need more sales person like Sela My friend bought a car from Selam . He told me to meet Selam . she was excellent representative of your company . You need more sales person like Selam . Customer service I never see in my life . My friend told me every thing about SELAM . I found out every thing about Selam was wright I did not buy a car . I need a co-singer .I am first buyer . I cant wait to go back and buy my car and meet our sales person .Selam was very nice ,person ,patient . She was very informative and answered all my question . I told her I don't have a good credit . I told her I am first buyer no credit . she doesn't care . she told me every thing is gone be ok . not to worry . I cant believe sale person to work hard when you tell them I don't have a good credit . but she never give up no matter what , I was like wowo .If you are looking a new car or used car see selam Thank you selam for outstanding customer service you give me .Keep it up with your awesome work More

Shopping for a car should be a pleasant experience. If you're in the market for a new Honda car, try your best to come and visit Russell & Smith Honda at South Loop West and ask for Denise Molina. I If you're in the market for a new Honda car, try your best to come and visit Russell & Smith Honda at South Loop West and ask for Denise Molina. I'll bet you'll have a nice car-buying experience. The people were pleasant to deal with and the place was quiet and comfortable. Don't forget to ask for Denise. She was the one who showed me and my family that great customer care. I'm not sure if I'm allowed to say, but I'm going to say anyway that she picked us up at our place and she also had to drive back to our place for a second time for my wife to get a document she left at home. It was specially pleasant after having been to quite a few dealerships recently shopping around for my soon to be daily driver and having not so good experience with 2 and a really bad one with one dealership. It was like you owe people explanation why you're not "buying today". Coming from another place where you are treated really well when buying a car, I was quickly coming to a conclusion that Texas Car Dealers are not at all service oriented and just want to sell cars no matter what it takes. Luckily, Denise and Russell & Smith Honda showed that it isn't true to all dealerships here. So next time your dealership starts being pushy and rude, just walk away and come to this place instead. I'm sure there are other good places to buy cars from, but I've only been to about 7 or 8 of them and this one is the best for me. FYI, I've also had good experience shopping around for a Jeep and a Subaru today. So yeah, I'm glad that not all Texas dealership have bad customer service. I hope those that show good service will get more customers so do come and try this one. Oh, I almost forgot. I got a good price and deal with them as well. More