Russell & Smith Honda

WHAT A SALES REPRESENTATIVE My friend bought a car from Selam . He told me to meet Selam . she was excellent representative of your company . You need more sales person like Sela My friend bought a car from Selam . He told me to meet Selam . she was excellent representative of your company . You need more sales person like Selam . Customer service I never see in my life . My friend told me every thing about SELAM . I found out every thing about Selam was wright I did not buy a car . I need a co-singer .I am first buyer . I cant wait to go back and buy my car and meet our sales person .Selam was very nice ,person ,patient . She was very informative and answered all my question . I told her I don't have a good credit . I told her I am first buyer no credit . she doesn't care . she told me every thing is gone be ok . not to worry . I cant believe sale person to work hard when you tell them I don't have a good credit . but she never give up no matter what , I was like wowo .If you are looking a new car or used car see selam Thank you selam for outstanding customer service you give me .Keep it up with your awesome work More

Shopping for a car should be a pleasant experience. If you're in the market for a new Honda car, try your best to come and visit Russell & Smith Honda at South Loop West and ask for Denise Molina. I If you're in the market for a new Honda car, try your best to come and visit Russell & Smith Honda at South Loop West and ask for Denise Molina. I'll bet you'll have a nice car-buying experience. The people were pleasant to deal with and the place was quiet and comfortable. Don't forget to ask for Denise. She was the one who showed me and my family that great customer care. I'm not sure if I'm allowed to say, but I'm going to say anyway that she picked us up at our place and she also had to drive back to our place for a second time for my wife to get a document she left at home. It was specially pleasant after having been to quite a few dealerships recently shopping around for my soon to be daily driver and having not so good experience with 2 and a really bad one with one dealership. It was like you owe people explanation why you're not "buying today". Coming from another place where you are treated really well when buying a car, I was quickly coming to a conclusion that Texas Car Dealers are not at all service oriented and just want to sell cars no matter what it takes. Luckily, Denise and Russell & Smith Honda showed that it isn't true to all dealerships here. So next time your dealership starts being pushy and rude, just walk away and come to this place instead. I'm sure there are other good places to buy cars from, but I've only been to about 7 or 8 of them and this one is the best for me. FYI, I've also had good experience shopping around for a Jeep and a Subaru today. So yeah, I'm glad that not all Texas dealership have bad customer service. I hope those that show good service will get more customers so do come and try this one. Oh, I almost forgot. I got a good price and deal with them as well. More

Terrible! My wife and I bought a used VW Passat from this dealership on March 3rd. We were told that the car had been thoroughly checked out and serviced by the My wife and I bought a used VW Passat from this dealership on March 3rd. We were told that the car had been thoroughly checked out and serviced by the dealership and was ready to go. They were either lying or ignorant of the state of the vehicle. The following list of problems was noticed by my wife and myself after driving the car home. (1) Low beam headlights were only shining about 10 feet in front of the car. (2) Oil appeared black and OVERFILLED on the dipstick. (3) Passenger side taillight lens was not seated properly. (4) Wheel alignment was off. We discovered this when getting the oil changed at a VW dealer in Corpus Christi. I adjusted the headlights myself so that the car could be driven safely after dark. After getting the oil changed at the VW dealer, I checked it several days later and it still looked clean (not black) and NOT overfilled. I removed the taillight lens and seated it properly before tightening it into place. We got the lifetime alignment through VW so we shouldn't have to worry about that expense again. Now here's the kicker. On 4-11-15, we get a call from Russell and Smith Honda to verify that we had not received the license plates for the car. Then we are told that we need to bring the car in to get it inspected because the Vehicle Inspection Report paperwork cannot be located and we cannot get the license plates until we get a vehicle inspection. After informing the person on the phone that we live 3 hours away and will not drive 6 total hours of driving to get something done that should have already been taken care of, we are told that we can get the car inspected here and send them the VIR and receipt and they will reimburse us for the cost of the inspection. (By the way, the car has a CURRENT inspection sticker that does not expire until 12/15 AND they charged us for an inspection in the purchase price of the vehicle.) We truly REGRET buying a vehicle from a dealership that is either being dishonest or just not paying attention to the details of paperwork and service and the condition of the vehicles that they are selling. Caveat emptor! Update: As of MAY 1st, almost 2 MONTHS after buying the car, we still have not received the license plates for this vehicle nor has anyone called us saying that the plates are on the way this is despite the fact that I called and left a voice mail message in the mailbox of Mr. Stephen Vo. More

Great Experience! Friendly People. Sudip was very professional and nice to work with. Working with him makes it easy for me to arrive at a right decission. Highly Recommended. Sudip was very professional and nice to work with. Working with him makes it easy for me to arrive at a right decission. Highly Recommended. More

Outstanding Customer Service! Having not shopped for a new car in over fifteen years, I was pleasantly surprised at how much Russell & Smith Honda and my wonderful sales representa Having not shopped for a new car in over fifteen years, I was pleasantly surprised at how much Russell & Smith Honda and my wonderful sales representative, Denise Molina, have improved the customer experience. After discussing my "wish list" with Ms. Molina, she immediately set up test drives on several different vehicles, knowledgeably explained the features of each vehicle and provided the exact financial information that I requested in order to assist me with making a buying decision. What a wonderful experience! Comparing my experience at Russell & Smith to visits at other dealerships, I would have to say that Russell & Smith Honda is top notch in every way. Also, I highly suggest contacting Ms. Molina for sales information. She was not only a consummate professional, but was a joy to work with as well. MDWood More

I had a very good experience at Russell & Smith Honda When I first started looking for a car I went all around town. I am so glad I came across Russell & Smith Honda because if it wasn't for them I wouldn When I first started looking for a car I went all around town. I am so glad I came across Russell & Smith Honda because if it wasn't for them I wouldn't have the amazing car I do now. My sales person Selam was very nice and patient. She was very informative and answered all of my questions, More

Simple, good experience Selam was patient with my questions and requests and helped me arrive at my decision to purchase a Honda Civic. Everything was very straightforward on Selam was patient with my questions and requests and helped me arrive at my decision to purchase a Honda Civic. Everything was very straightforward once I made my decision and the financial process was quick and easy. More

Process took too long. 5 hours to buy a used car, excessive We were helped by Denise. She was an excellent representative of your company. You need more like her. Some young man out front acted like we were We were helped by Denise. She was an excellent representative of your company. You need more like her. Some young man out front acted like we were trespassers instead of customers but was under trained regarding business. Great auto, we drove 5 hours to buy the car advertised on the internet and 5 hours home well satisfied. Denise has the maturity and experience to handle a much higher and more intense part of your business before you lose her to your competition. More

"I LOVE MY NEW 2015 HONDA CRV MY NAME IS MARTIN BERNAL AND I BOUGHT A 2015 HONDA CRV I WAS IN THE MARKET FOR A TOYOTA RAV 4 OR HONDA CRV, IN MY CASE I DECIDED TO DO A LO MY NAME IS MARTIN BERNAL AND I BOUGHT A 2015 HONDA CRV I WAS IN THE MARKET FOR A TOYOTA RAV 4 OR HONDA CRV, IN MY CASE I DECIDED TO DO A LOT SHOPPING ONLINE FIRST AND SEE WHAT THE REVIEWS ARE ON THE CRV AND THE RAV 4. THEY ARE BOTH GREAT CARS, I KNOW THAT FOR A TRUE FACT BUT WHEN I TEST DROVE THE 2015 HONDA CRV I KNEW I WANTED A HONDA. OF COURSE THE HONDA CRV , OF COURSE I WANTS THE BEST IN HONDA TRIMS. I WANTED A CRV BUT I KNEW THE COST WAS OUT OF MY RANGE, SO I CONCENTRATED ON GETTING A GOOD PRICE ON THE 2015 HONDA CRV FINALLY ON MARCH 12, 2015 I GOT A AWESOME DEAL AT RUSSELL AND SMITH, I WORKED WITH SELAM FESEHATSION AND FINALLY GOT A GREAT PRICE ON THE CAR I WANTED. WHEN I GOT TO RUSSELL AND SMITH DEALERSHIP I WAS WELCOMED WITH OPEN ARMS. SELAM FESEHATSION ASK ME WHAT COLOR I WANTED, I PICKED THE RED ONE, SELAM TOOK ME FOR TEST DRIVE THEN OTHER THING I WAS VERY IMPRESS HOW BIG YOUR INVENTORY OF HONDAS YOU HAVE, AFTER THE TEST DRIVE I WAS VERY HAPPY AS IN HOW SMOOTH IT RUNS AND HOW THE VTEC ENGINE KICKS IN, THEN SELAM TOOK ME INSIDE HER OFFICE TO DO THE PAPERWORK, REALLY THE WHOLE PROCESS TOOK ABOUT TWO AND HALF HOURS, BEFORE I LEFT SELAM SHOWED ME EVERYTHING ABOUT MY NEW HONDA CRV AS IN HOW THE DASHBOARD. SELAM ALSO HELP ME WITH THE BLUETOOTH MY APPLE IPHONE 6 TO MY NEW HPNDA CRV, BEFORE I LEFT SELAM GAVE ME HER BUSINESS CARD WITH HER CELL NUMBER IN CASE IF I HAVE ANY QUESTIONS LATER IN THE FUTURE, UP TO NOW I REALLY LOVE MY NEW 2015 HONDA CRV,, THANK YOU SALAM FESEHATSION AND RUSSELL AND SMITH, More More

Great experience I had a very pleasant experience working with Oscar. I flew into Houston to get my car and he was at the airport to pick me up as soon as I arrived. A I had a very pleasant experience working with Oscar. I flew into Houston to get my car and he was at the airport to pick me up as soon as I arrived. At the dealership Oscar had the paperwork all ready to sign so I was done in very short time and on my way back to Florida. The whole process was simple, quick and everyone was very friendly. More