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Russell & Smith Honda

Houston, TX

4.8
2,745 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,745 reviews

January 19, 2015

Great car buying experience I had an exciting and stress-free car buying experience. Right from initial contact via the internet to follow up phone calls to test drive to actual More

by Michael_B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
Jan 21, 2015 -

Russell & Smith Honda responded

Thank you for your thoughtful review for Ian Nylander. It's great to hear that he provided you with honest and thorough information to make an informed decision on purchasing your new Honda Accord. We look forward to helping you in the future and if there is anything you need please don't hesitate to give us a call. Sincerely, Katie Phillippi Russell & Smith Honda

Jan 21, 2015 -

Russell & Smith Honda responded

Thank you for your thoughtful review for Ian Nylander. It's great to hear that he provided you with honest and thorough information to make an informed decision on purchasing your new Honda Accord. We look forward to helping you in the future and if there is anything you need please don't hesitate to give us a call. Sincerely, Katie Phillippi Russell & Smith Honda

January 17, 2015

Pleasant no-hassle buying experience with Denise (R&S Honda) We had a great experience buying my 2015 CR-V at R&S Honda, and this is mostly because of Denise. She is an outstanding salesperson who worked with my More

by Raj P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny, Denise Molina
Jan 19, 2015 -

Russell & Smith Honda responded

Congratulations on your new 2015 Honda CR-V! We appreciate the time you took to write such a thoughtful review for Denise, Johnny and Edgar. It's great to hear that they provided you with great customer service. Please let us know if you need anything else and we look forward to helping you out in the future. Sincerely, Katie Phillippi Russell & Smith Honda

January 17, 2015

Purchase a Honda Pilot I spent quite some time considering the SUV I really need before settling for Honda Pilot. I like the space available for passengers. Everyone sits co More

by Vikky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Molina
Jan 20, 2015 -

Russell & Smith Honda responded

Congratulations on purchasing your new Honda Pilot! They are great vehicles and I'm so happy that Denise could help you find the right car. Please let us know if you need anything else. We look forward to helping you in the future. Sincerely, Katie Phillippi Russell & Smith Honda

January 17, 2015

We had a wonderful sales person. My last trip to Russell and Smith Honda was not so pleasant but it was because of an inexperienced sales person. This time around we got a wonderful s More

by S Clark
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jan 20, 2015 -

Russell & Smith Honda responded

Thank you for giving us another try. It's great to hear that Selam provided you with great customer service. Thank you for your recommendation for Selam. Please let us know if there is anything else you need. Sincerely, Katie Phillippi Russell & Smith Honda

January 17, 2015

Shocked! I was simply amazed at how easy and seamless the process was in purchasing my pre-owned Accord!! My sales person (Selam) was so kind, patient and know More

by celina302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan, Selam Fesehatsion
Jan 21, 2015 -

Russell & Smith Honda responded

Thank you for your thoughtful review for Selam. It's great to hear that you had such a seamless and easy sales experience. We are happy that she could help you find the right vehicle and make you feel at home. Thank you for your business and please don't hesitate to give us a call if you have any questions. Sincerely, Katie Phillippi Russell & Smith Honda

January 14, 2015

Amazing Denise was such a great saleswoman and really took the time to show me every feature of the car and answer any questions I had. Out of all the dealers More

by NSalyer44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
, Denise Molina
Jan 19, 2015 -

Russell & Smith Honda responded

Thank you for taking the time to write a review for Denise and Edgar. It's great to hear you had such a great experience working with our team. We appreciate your recommendation and please let us know if you need anything else. Sincerely, Katie Phillippi Russell & Smith Honda

January 11, 2015

Number 1 dealership of all those I visited The most helpful service, a tremendous sales person....Selma Fesehatsion (whom I would recommend to anyone), her wonderful sales manager who I apologi More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jan 12, 2015 -

Russell & Smith Honda responded

Thank you for your thoughtful review for Selam and Edgar. It's great to hear that you were impressed with our dealership's complete operation. We will continue working hard to provide the best customer service experience for our customers. Thank you also for your recommendation. We look forward to helping you in the future. Sincerely, Katie Phillippi Russell & Smith Honda

January 10, 2015

New CRV 2015 Blue Keep the good job always friendly, attend and politely God bless you all. I'm so happy with my new CRV 2015 because is the color that I always wanted More

by Gladys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Memo Torres, Mark Rehkopf
Jan 12, 2015 -

Russell & Smith Honda responded

Congratulations on your New 2015 Honda CR-V. It's great to hear that Memo, Amanda and Mark helped you find the vehicle that you wanted. Please feel free to contact us if you have any other questions. We look forward to helping you in the future. Sincerely, Katie Phillippi Russell & Smith Honda

January 07, 2015

Honda CRV I bought a certified pre-owned Honda on Saturday, January 3rd. So far I love it. My Sales Rep, Emanuel Escamilla was great, the Finance Manager, Ad More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrienne Genovese - F&I Assistant Manager, Emanuel Escamilla
Jan 07, 2015 -

Russell & Smith Honda responded

Congratulations on your purchasing your certified pre-owned Honda. It's great to hear that you had a great experience working with Emanuel and Adrienne. We appreciate your business and we look forward to helping you in the future. If there is anything you need, please don't hesitate to give us a call. Sincerely, Katie Phillippi Russell & Smith Honda

January 06, 2015

Great Experience I had a great experience purchasing my Honda CR-V here. Mohammad was great at explaining the differences between the models and getting me a great pri More

by mdrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 07, 2015 -

Russell & Smith Honda responded

Thank you for taking the time to write such a thoughtful review for Edgar and Mohammad! Congratulations on your new Honda CR-V. It's great to hear that Mohammad found you the right car at the right price. Please feel free to contact us if there is anything else you need. We look forward to helping you in the future. Sincerely, Katie Phillippi Russell & Smith Honda

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