Russell & Smith Honda

Friendly and responsive help with car buying decision. I was originally contacted by Cyrus Bahraini in response to an internet pricing enquiry I initiated to Russell Smith and other several dealerships whi I was originally contacted by Cyrus Bahraini in response to an internet pricing enquiry I initiated to Russell Smith and other several dealerships while researching for a new car purchase. He was very responsive and helpful throughout the lengthy decision process and always responded very promptly to any enquiries. His diligence and good pricing secured him the sale to us of a Honda CRV EX. I would also like to give a shout out to other sales staff Ariolys Chile for his friendly welcome and Jaime Rojas who kindly took the time to let me check over a vehicle one more time when Cyrus was unavailable. Edgar Williford in Finance was great too.. Overall a great experience at this dealership More

Purchase of new 2015 Honda CR-V LS Selam Fesehatsion was excellent and frieldly in helping with this purchase. She carefully explained the operational details of the vehicle, as it h Selam Fesehatsion was excellent and frieldly in helping with this purchase. She carefully explained the operational details of the vehicle, as it had a lot more options than my previous vehicle. Very glad I chose this vehicle and my spouse gives it two thumbs up also. More

Outstanding Customer Service R&S Honda (Selam) was One of the Best sales associates I had the pleasure in working with, RockStar! I look forward in reaching out to her again on m R&S Honda (Selam) was One of the Best sales associates I had the pleasure in working with, RockStar! I look forward in reaching out to her again on my next vehicle. Purchase and Service experiences was one of the best to include yes - the Finance Dept.(Edgar) More

The worst place to buy a car This place don't care about the customers, all they want is your money I bought a car from them on 04/2015 and I regret it so bad. The financing depa This place don't care about the customers, all they want is your money I bought a car from them on 04/2015 and I regret it so bad. The financing department man and the manager are the worst. I will never ever go back there or bring my family or friends to this place . My car was a pre-own and they didn't give me the car accessories, when I called they never returned my calls the financing man Mr.Gutierrez is the worst do deal with and dishonest person.. I won't blame this to the sales person because he does not have much to do with this. But the manager and the financing man. More

wonderful experience buying a car I just purchased a cts cadillac a week ago and i would love to thank Selam for all the hard work she put in to get me the car i always wanted. I wou I just purchased a cts cadillac a week ago and i would love to thank Selam for all the hard work she put in to get me the car i always wanted. I would like to think everybody there and i will tell all my family and friend about my experience there. More

Purchase of new car went smoothly I just purchased a new Honda Accord at R&S. My salesperson, Selam, was very nice, helpful and did not pressure me to buy on my first visit to test dr I just purchased a new Honda Accord at R&S. My salesperson, Selam, was very nice, helpful and did not pressure me to buy on my first visit to test drive. I came back the next evening for another test drive. David Man, the general manager worked with me very kindly and we came to an agreement with a very good price. Edgar, the finance person was also very nice and did not pressure me to buy extras. He even told me things he didn't think I would need and I appreciated that. I purchased a Civic 7 years ago from R&S and had an equally good experience. I highly recommend them. More

outstanding service Sales Rep Selam attending me and my wife with no pressure in buying a vehicle. At the end, we saw vehicle we both liked and ended up making a deal. Sales Rep Selam attending me and my wife with no pressure in buying a vehicle. At the end, we saw vehicle we both liked and ended up making a deal. Salem was GREAT!!! Also, Edgar WIlliford, very Funny!!! Both were very Friendly. More

Great service I was worried about buying a car and getting taken advantage of. To my surprise I fully enjoyed my experience at Russell and Smith and will shop there I was worried about buying a car and getting taken advantage of. To my surprise I fully enjoyed my experience at Russell and Smith and will shop there for my next car. Selam was so sweet and great to work with. She gave me a good deal and helped me with the entire process. More

WHAT A SALES REPRESENTATIVE My friend bought a car from Selam . He told me to meet Selam . she was excellent representative of your company . You need more sales person like Sela My friend bought a car from Selam . He told me to meet Selam . she was excellent representative of your company . You need more sales person like Selam . Customer service I never see in my life . My friend told me every thing about SELAM . I found out every thing about Selam was wright I did not buy a car . I need a co-singer .I am first buyer . I cant wait to go back and buy my car and meet our sales person .Selam was very nice ,person ,patient . She was very informative and answered all my question . I told her I don't have a good credit . I told her I am first buyer no credit . she doesn't care . she told me every thing is gone be ok . not to worry . I cant believe sale person to work hard when you tell them I don't have a good credit . but she never give up no matter what , I was like wowo .If you are looking a new car or used car see selam Thank you selam for outstanding customer service you give me .Keep it up with your awesome work More

Terrible! My wife and I bought a used VW Passat from this dealership on March 3rd. We were told that the car had been thoroughly checked out and serviced by the My wife and I bought a used VW Passat from this dealership on March 3rd. We were told that the car had been thoroughly checked out and serviced by the dealership and was ready to go. They were either lying or ignorant of the state of the vehicle. The following list of problems was noticed by my wife and myself after driving the car home. (1) Low beam headlights were only shining about 10 feet in front of the car. (2) Oil appeared black and OVERFILLED on the dipstick. (3) Passenger side taillight lens was not seated properly. (4) Wheel alignment was off. We discovered this when getting the oil changed at a VW dealer in Corpus Christi. I adjusted the headlights myself so that the car could be driven safely after dark. After getting the oil changed at the VW dealer, I checked it several days later and it still looked clean (not black) and NOT overfilled. I removed the taillight lens and seated it properly before tightening it into place. We got the lifetime alignment through VW so we shouldn't have to worry about that expense again. Now here's the kicker. On 4-11-15, we get a call from Russell and Smith Honda to verify that we had not received the license plates for the car. Then we are told that we need to bring the car in to get it inspected because the Vehicle Inspection Report paperwork cannot be located and we cannot get the license plates until we get a vehicle inspection. After informing the person on the phone that we live 3 hours away and will not drive 6 total hours of driving to get something done that should have already been taken care of, we are told that we can get the car inspected here and send them the VIR and receipt and they will reimburse us for the cost of the inspection. (By the way, the car has a CURRENT inspection sticker that does not expire until 12/15 AND they charged us for an inspection in the purchase price of the vehicle.) We truly REGRET buying a vehicle from a dealership that is either being dishonest or just not paying attention to the details of paperwork and service and the condition of the vehicles that they are selling. Caveat emptor! Update: As of MAY 1st, almost 2 MONTHS after buying the car, we still have not received the license plates for this vehicle nor has anyone called us saying that the plates are on the way this is despite the fact that I called and left a voice mail message in the mailbox of Mr. Stephen Vo. More