Russell & Smith Honda

Easy Buying Experience Dung was great to work with on this sale. He was quick to respond to my email inquiry and from first contact to close it only took 48 hours. Very happ Dung was great to work with on this sale. He was quick to respond to my email inquiry and from first contact to close it only took 48 hours. Very happy with the product, price and service. Thanks Dung! More

Awesome Experience! Excellent Customer Service! I wanted to trade my 09 Honda in for a newer model. I had originally planned to shop around at a few dealerships but lucky for me Russell & Smith Hond I wanted to trade my 09 Honda in for a newer model. I had originally planned to shop around at a few dealerships but lucky for me Russell & Smith Honda was my first and last stop. My sales person was Selam. She made me very comfortable right off! She was very friendly, patient and she stayed on top of her job without coming off as a pushy sales person. Overall my whole experience there was great from start to finish. I even changed my mind after leaving the lot and decided on a different model. They worked with me to get me exactly what I wanted. They went above and beyond. Special thanks to Amanda as well! Thanks Guys for making my experience awesome! More

Great experience Selam is the best I have met! She is so friendly, helpful, patient and suggestive. I would definitely like to recommend to my friends if they are inte Selam is the best I have met! She is so friendly, helpful, patient and suggestive. I would definitely like to recommend to my friends if they are interested in buying a vehicle. More

Great buying experience I have excellent buying experience with Denise Moline at Russell&Smith. She was absolutly fantastic, honest and friendly. I did my research and I got I have excellent buying experience with Denise Moline at Russell&Smith. She was absolutly fantastic, honest and friendly. I did my research and I got what I was looking, for the price I was wishing to pay. No more back and forth negotiation. She was very patient, and totaly non-pushy. More

russell & smith honda misrepresentation Leased a 2014 Pilot in Feb2014. Never leased before. During lease execution/documentation, told R&S Honda rep (L Miron) that I could not see anywhere Leased a 2014 Pilot in Feb2014. Never leased before. During lease execution/documentation, told R&S Honda rep (L Miron) that I could not see anywhere in the lease documents the negotiated price of the Pilot. I asked him, more than once, if anything was being added to the negotiated sales price. Mr. Miron answered, more than once, No, nothing was being added. Later, upon careful review of what I had signed, I discovered that over $2000 was added to my negotiated sales price. I was not asked to approve it or made aware of it by any R&S Honda rep. I won't list the multitude of names that I've asked to respond to this. Some got back to me, some didn't. No one responded until I contacted the Honda customer service number. Finally, Brian Le, the finance director (at that time, no longer) got back to me and admitted that there were items added to the price of the Pilot that I was not made aware of. He and I came to an agreement wherein R&S Honda would write me a check for $795. Believing that the issue was resolved, we bought another car from R&S Honda - a 2014 CRV - in Apr, 2014. We had been holding off on the CRV purchase to see if R&S Honda would resolve the Pilot issue. However, Brian Le called me back to say that the check must be paid to Honda, not to us. Brian said that the $795 would be applied to our next two lease payments. I reluctantly agreed. After the $795 was not applied to our lease payments, I called Brian back. The story now is that Honda decided to classify the $795 as an "additional security deposit". We may get it back if Honda decides, at Honda's discretion, that there isn't excess wear and tear on the Pilot at the end of the lease. I won't hold my breath, but I do believe that it's illegal to alter an already completed and executed contract. Honda apparently believes not only that it can do this, but do it unilaterally. My last contact with Brian, before he left R&S Honda, was that he was going to get back with me and show me what language in the lease allows Honda to do what they did (that language does not exist). Since Brian has left, I've tried and tried to get someone at R&S Honda to contact me. The only response I got was from Mr. L. Miron (he was the Finance Director for a brief period after Brian's exit). Mr. Miron's response was that he no longer was with R&S Honda, that Mr. Edgar Williford is now the Finance Director, that I should contact Mr. Williford. Mr. Miron also advised me that he copied Mr. Williford with Mr. Miron's response to me. I've now attempted to contact Mr. Williford twice. In addition, I've contacted Honda Customer Service again. They tell me that they have instructed Mr. Williford to contact me. I have heard nothing from Mr. Williford. HELP!!!!! More

Bought 2 cars, sweet experience Thansk to Ian and the team! Made it easy for me and my wife to get two Hondas Civics while relocating on Houston. All the best, Gilles Vie Thansk to Ian and the team! Made it easy for me and my wife to get two Hondas Civics while relocating on Houston. All the best, Gilles Vie More

Great car buying experience with Karima Nava We bought Honda Accord on 4th of July. Karima Nava was our Sales person. She was very friendly, honest & resourceful. Sudip Patel was also helpful eve We bought Honda Accord on 4th of July. Karima Nava was our Sales person. She was very friendly, honest & resourceful. Sudip Patel was also helpful even though he was not our Sales person! Overall, it was a great car buying experience (no haggle). A+. More

Ask for Karime Nava, you won't regret it! My experience buying a vehicle with Karime Nava at Russell and Smith Honda was absolutely fantastic. She is honest, friendly, actually cared about wha My experience buying a vehicle with Karime Nava at Russell and Smith Honda was absolutely fantastic. She is honest, friendly, actually cared about what I was looking for, and helped me find the right vehicle at a great price. (Having been in sales, I consider myself very picky about total experience and customer service.) Non-pushy sales associate who knows her product. Getting me in and out of the dealership within a short few hours in my new coupe-completely detailed and full of gas- was also a plus. Thanks again Karime!! More

Top quality service and salesmanship from start to finish I contacted the dealership after doing extensive research with dealers and on-line. I was prepared to make my purchase on July 3rd at another dealer w I contacted the dealership after doing extensive research with dealers and on-line. I was prepared to make my purchase on July 3rd at another dealer who had given me their "best" drive-out price on the Honda CR V. When I contacted David I shared a). that I did not have time to haggle and b). I was prepared to buy and that I needed their "best" price. Told him that this was my "peace of mind" last check before heading to the other dealer which was true:-) Fast forward, David provided me a price with details of what was included via email. It was BETTER than the price I had from another dealer. Naturally, I thought the difference was on the accessories package----Ironically, David's offer included a BETTER package as well! When I arrived at the dealership my buying experience was managed without blemish by a team of professional, competent courteous individuals who had one goal---to get ME the best possible price with the best possible package on the best possible vehicle that worked for ME and MY objectives. While they may likely needed to hit a sales goal themselves NOT ONCE during my interaction with ANY of the team members did I feel that I was simply hitting a sales objective but was there to receive top notch service! EVERY aspect of this transaction exceeded my expectations which are HIGH to begin with:-) Many thanks to David, Dino and the Finance Director and the Leasing Consultant who also went the extra mile to make the experience pleasant. The one thing that really should out is how they all took time to address ALL of my questions and ensured that I had enough information to make an intelligent decision about every step of the process including the final additions to my package that I added due to the true benefits and deal they were able to offer me! Also love the 3 year benefit of FREE oil changes! Throughout the process they continued to state "We just want you to be happy"-------based on the above experience --- the TEAM accomplished that objective!! PS. Anyone that would like to purchase a Honda with REALISTIC EXPECTATIONS on pricing (meaning they can't give the cars away) should definitely shop Russell & Smith Honda before making their purchase! More

Easy, straight forward no hassle shopping with Memo Enjoyed working with him. Gave him what I want, had it all done by the time I came in to re-lease. The new car was ready to go. See Memo if you wan Enjoyed working with him. Gave him what I want, had it all done by the time I came in to re-lease. The new car was ready to go. See Memo if you want a good experience shopping for a Honda car. Also had a great experience with the manager, Dino, the finance guy, Chris. They are efficient and pleasant to work with. Also, this dealership is very fair on pricing. More