Russell & Smith Honda

I went to Russell & Smith to look for a new Honda CR-V. The staff was very courteous and helpful. They also had the best selection as well as lowest prices. I made my purchase there after looking CR-V. The staff was very courteous and helpful. They also had the best selection as well as lowest prices. I made my purchase there after looking around and highly recommend this dealer and sales staff to be the first and last stop for anyone wishing to buy a Honda! More

The experience that I had at Russell and Smith was excellent. From the first moment to the last, the entire experience was perfect. The price I was given was correct to the very penny and the finance excellent. From the first moment to the last, the entire experience was perfect. The price I was given was correct to the very penny and the finance department was sure to go over every detail. I WILL be looking to buy my next Honda from Russell and Smith! More

This was my first visit to Russell Smith Honda and it was absolutely fantastic! Chile greeted me upon my arrival and found the perfect car that suited all of my needs. Meanwhile Micah appraised the car I was absolutely fantastic! Chile greeted me upon my arrival and found the perfect car that suited all of my needs. Meanwhile Micah appraised the car I was looking to trade in and gave me a fair value and both of them did an excellent job in assisting me further to get the purchasing process into play. Chris was amazing as well as they all worked together to get me at the price per month that I wanted to be at to make it a successful sale. They have also answered all of my questions and concerns in a clear and concise manor that has helped me learn all of the ins and outs of my new vehicle. I could not have imagined it being a more smooth and stress free process without all three of them working to make my car buying experience the best. Thank you, Chile, Micah and Chris! More

Bought 2 Honda Accords from Denise. Great service and experience! Cars were polished before delivery. Good job! Would definitely recommend to go back to her for new cars. experience! Cars were polished before delivery. Good job! Would definitely recommend to go back to her for new cars. More

Dung Le made my car buying experience absolutely fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers on the night that I arrived to complete my purchase, Dung exceeded my expectations in every aspect. To provide context, I had been warned via phone and email by other dealerships of the shenanigans that I would encounter when making a purchase from Russell & Smith. For example, the following are direct copies of statements that I received via email: Gillman Honda of West Sam Houston Pkwy S: "I just spoke with my General Manager. We want to earn your business sir but we do not know how Russel & Smith are getting to that price since there is no more Honda Flex cash left in Houston at any of the dealers. I hope they are not trying to play games with you to lure you in." Honda of Clear Lake: "I understand that you are trying to get the best price out there. Unfortunately some dealerships send out quotes that don't include all of the costs associated with the vehicle. The price I sent is actual dealer net on the vehicle. I have a lot of customers that end up going to the other dealerships only to see the price go up when they get there. If you end up going to Russel and Smith and the price goes up, I would really appreciate you coming and dealing with me." What is really funny is that while I did tell other dealerships the price that I had been offered from Russell & Smith, I never mentioned the actual dealership making the offer. The other dealerships apparently knew of Russell Smith's "devious tactics". Needless to say, my guard was up when I arrived to Russell & Smith, and I was ready to walk out if I encountered any questionable behavior. Fortunately, I had a great experience. I kept waiting for Dung to apply pressure or attempt to change the terms that we had previously discussed. Yet, he was very straight-forward and professional, and if anything, I probably seemed a bit paranoid as I waited for him to mislead me. Sorry, Dung :-). In short, Dung Le made my purchase process incredibly smooth, and I can only hope that I will be able to deal with him again the next time I need to make a purchase. Thank you, Russell & Smith Honda. More

I picked Russel & Smith Honda because they had the best reviews on a Google search for Houston Honda dealers. I live on the north side of town, but made the drive to the South loop. Selam was an excel best reviews on a Google search for Houston Honda dealers. I live on the north side of town, but made the drive to the South loop. Selam was an excellent salesperson. She was never deceptive, always transparent. She listened more than she talked. We had no intention of buying the car yesterday, but there is a 2014 Honda V6 Accord in my driveway now. The sales manager Mr.Saba was absolutely great. We found out we have a friend in common. He was actually able to tell me about our mutual friends entire family. I am always a skeptic when it comes to auto dealerships because unfortunately it's one of those situations where the consumer is trying to get the most for their money in direct contrast with the dealers trying to realize a profit. I understand that. As a professional salesperson, I am willing to buy a product at a great price, but if I feel that the salesperson is being less than honest, I walk away, and not even invoice minus 1,000.00 will bring me to the table again.The Truecar quotes were a real help, and I think thats part of what made the buying process a smooth no haggle process. After we agreed on price, I was ready for the fight at the Finance office. Again I was wrong. Mr. Laurentiu was very professional We had instant common ground given we both play tennis. We signed the contract, and while I was adding the new vehicle to the insurance policy, he overheard my rates and told me that I was paying too much for auto insurance. I called them this morning and I saved 10%. Thanks Miron. The icing on the cake was when Selam synced my fiances I-phone to the car, customized the screen from Red to Blue, synced the Pandora, and synced her personal music playlist. My fiance stayed in the car an extra hour just listening to her music in the driveway. The experience was awesome. Thank you Selam for staying until nearly 10 Pm to explain all the details of the car, and Simon for staying late to write up the contract. I will recommend absolutely everyone to your dealership for a Honda. You made my fiance's first NEW CAR experience a positive one that she will never forget. Alberto Ramirez More

My car that I purchased from Russell and Smith Honda two years ago was totaled. When I returned to see if I get could financed for another vehicle I was even more amazed at the service. My Sales Consultant years ago was totaled. When I returned to see if I get could financed for another vehicle I was even more amazed at the service. My Sales Consultant Chuck was an angel. He directed and guided me through the whole buying process. And took the time to explain every detail about my purchase without me having to ask. It was as if I was meant to be there a second time around. As the saying goes, it is better than the first time! Thank you Russell & Smith Honda for hiring employees like him. It's makes car buying more worthwhile. More

This is my second Honda I purchased from Selam. The reason, good customer service. My family and friends likes the way she conducts business and will continue to purchase from her. reason, good customer service. My family and friends likes the way she conducts business and will continue to purchase from her. More