Russell & Smith Honda

This was the best car buying experience I've ever experienced. Ray and Jon were both very friendly and patient as they explained everything. I couldn't be happier right now! Definitely recommend Ray experienced. Ray and Jon were both very friendly and patient as they explained everything. I couldn't be happier right now! Definitely recommend Ray Huddleston, he's a very friendly person and easy to talk to and understand him. More

I want to start by saying that as soon as my wife and I entered the dealer, we felt welcome and without any pressure to buy a vehicle. John Huffman and Dino Varcados' support was simply great. John, our sa entered the dealer, we felt welcome and without any pressure to buy a vehicle. John Huffman and Dino Varcados' support was simply great. John, our sales representative, answered all our questions and he made the process of buying our vehicle pleasant. We are highly satisfied not only with our vehicle but also with the whole experience and service at Russell & Smith Honda. We will definitely recommend it! More

Salam provided excellent service and courtesy. She Salam provided excellent service and courtesy. She didn't pressurized me into making my decisions and she did made sure that the pricing which I was Salam provided excellent service and courtesy. She didn't pressurized me into making my decisions and she did made sure that the pricing which I was very particular about met my expectations, in the recent sale of my Honda Civic 2013. More

Two days before going to Russell & Smith, I visited a dealer on 290 after negotiating a quote online. The problem was that it wasn't until they got me at their dealiership did they tell me the CRV I wan dealer on 290 after negotiating a quote online. The problem was that it wasn't until they got me at their dealiership did they tell me the CRV I wanted would not arrive for three weeks. That experience was irritating as I had to re-negotiate the email quote that we already agreed to all over again. Keeping that quote in mind, I solicited offers from all the other Houston-area Honda dealers. Danny's quote was among the most competitive for a car that was in-stock so I decided to follow up with him. Two phone calls later I was in his office hammering out a deal at 6:30 PM. The caliber of customer service that he provided exceeded all of my expectations as I was ready for another battle like the one I had with the dealer on 290. Danny was able to effectively balance my interests (getting the lowest price available) with that of his own (close the deal) in a manner that was neither off-putting or overly agressive. Danny and I were able to comfortably negotiate a drive-out price that I thought was fair. For anyone who is interested, he provided me with an itemized quote, and I did not pay for anything that I did not want. In fact, I asked for and received a car with no added options. Other dealers either did not have any in stock, or refused to negotiate on their dealer add-ons. This was not the case here at R&S as I knew what I was dealing with from the start. Danny is also very knowledgeable about the CRV, and showed me features that I was not aware of despite the fact that I had taken a test drive at the other dealer just two days earlier. I unfortunately did not get into the Finance office until 9:45 PM or so; Danny stuck around and waited for them to finish. Afterward, Danny stayed to go over all of the car's features one last time, and even offered to do another tutorial with my wife (who was not present) at a later date. I really appreciated him staying late to make sure I left comfortable and informed about the purchase that I just made. The one thing I made sure to do before I left was to get his card so that I can call him first the next time me or anyone I know is in the market for a new Honda. More

I moved recently to Houston, didn't know any place here. My friend took me to that dealer and let me talk to the same sales person she dealt with, that nice lady, Selam, she knew my request very fast here. My friend took me to that dealer and let me talk to the same sales person she dealt with, that nice lady, Selam, she knew my request very fast and started giving me a lot of options for models and prices that match my needs. She pointed my goal in an unbelievable fast way. I got my CR-V, and I am very happy with it, and I feel even more happy when my friends get surprised about the good deal I had. Thanks. More

The experience was very nice. I had never brought a new car before and the sales rep, Salem Fesehatsion, was very nice and helped me find exactly the car I was looking for. car before and the sales rep, Salem Fesehatsion, was very nice and helped me find exactly the car I was looking for. More

Troy was very helpful and knowledgeable about the Accord I wanted to buy. He made me feel at ease and confident with my new car purchase. I would definitely recommend him and the dealership to anyone inte I wanted to buy. He made me feel at ease and confident with my new car purchase. I would definitely recommend him and the dealership to anyone interested in buying a Honda. More

Selam was absolutely amazing. She was extremely polite, and went over and beyond to get me the best possible deal. I highly recommend Russel & Smith because they have great customer service and great value and went over and beyond to get me the best possible deal. I highly recommend Russel & Smith because they have great customer service and great valued cars. Selam was more than patient with me and took every step to eliminate any possibility of buyers remorse. She really went over and beyond to allow me to decide if I was making a great choice in my first new vehicle. She allowed me to take my time and negotiate between her and a local competitor. Selam is AWESOME!!!!! I'm so exited to start my relationship with my new Honda Accord. More

Ian Nylander was very friendly, courteous and timely. He was upfront with his very competitive price quote, and his desire to keep a very courteous and friendly rapport with his clients. He prevailed in a was upfront with his very competitive price quote, and his desire to keep a very courteous and friendly rapport with his clients. He prevailed in a sell of new Honda CRV to me. Ian spent considerable time and was very thorough in showing us all of the CRV's accessories and amenities and making sure we were familiar with their operation before driving it off the lot. The financial manager was also very courteous and worked with us to obtain an outstanding finance rate. I would recommend this dealership and Ian Nylander when purchasing a new Honda automobile. More