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Russell & Smith Honda

Houston, TX

4.8
2,765 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,765 reviews

July 05, 2013

Richard was very new but had a great trainer in Memo. I liked that Richard told me he was new and did not make up something just to answer but would go find out. Neither salesman were pushy and I really li More

by Eheape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard McMickens, Memo Torres
Jul 05, 2013 -

Russell & Smith Honda responded

Thank you for your recent review for Richard and Memo. We are so happy that they helped you find a new Honda Pilot and we look forward to working with you in the future. If there is anything else you need, please don't hesitate to give us a call. Congratulations, and enjoy your new Honda Pilot. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

July 03, 2013

Selam was very helpful, did not harass, gave me space to make my decision but was there to answer all my questions, and then worked with me to find the car I wanted in my price range. Finance was also very More

by Vlsgiambra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jul 05, 2013 -

Russell & Smith Honda responded

Thank you for taking the time to write a review for Selam. We are so happy she was able to help you during your car-buying experience. If there is anything else we can do, please feel free to give us a call. I hope you have a wonderful day, and remember to like us on facebook or follow us on twitter to get the latest news and specials. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

July 03, 2013

Stuck to his word and took care of whatever issue that was a problem to begin with. Good on you for stepping up to the plate. More

by stevenmeyer7967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 02, 2013

I have been a faithful sales and service customer for over 15 years, having bought both of my Honda Accords there. I have always had a good relationship with them and my last service work was quick and More

by jackieteeee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Carney, Wes Blair, Lee Silva
June 30, 2013

The employee Selam Fesehatsion is great! Very patient and answered all my questions. She helped me get the best price for my new car. It only took me 3 days to buy and drive out my car! More

by 423702141
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jul 01, 2013 -

Russell & Smith Honda responded

Thank you for your recent review for Selam. We are so happy you found a new car that fits your needs. We appreciate your business, please let us know if there is anything else you need. Have a great day! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 29, 2013

I appreciate Hussani for showing my wife and me the ins and outs of the 2013 Honda Odyssey ex-l. He was very patient with all our questions. Later when we found the exact one we wanted Trent Cannon was abl More

by Rgaray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Cannon, Jack Dino Varcados
Jul 01, 2013 -

Russell & Smith Honda responded

Thank you, Roy for your thoughtful review of Hussani and Trent. We are so happy to hear you had such a great experience working with our team and they found the right Honda Odyssey for you and your family. If there is anything else you need, please don't hesitate to give us a call. Thank you again, and have a great day. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 29, 2013

Excellent sales staff. Understood my requirements and offered best deal. No-Pressure. Ray went out of his way to work hard and ensured that the buying process was smooth. More

by Winthrop11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 01, 2013 -

Russell & Smith Honda responded

Thank you for such a thoughtful review for Ray and the rest of the Russell & Smith Honda team. We are so happy you had such a smooth car buying experience. If there is anything else you need, please give us a call. Thank you again, have a wonderful day. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 27, 2013

I loved Selam and Chris (I think that was his name; he helped with figuring out my monthly payments and the service/warranty packages.) They were so friendly and great! I'm technically a first-time buye More

by frimpy7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jun 27, 2013 -

Russell & Smith Honda responded

Congratulations on your new vehicle! It's great to hear that you had such a great experience working with Selam and Chris. Thank you for taking the time to write this review. If there is anything else you need, please don't hesitate to give us a call. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 26, 2013

Ray was amazing however, we waited for 7 hours to talk to the financing team. At no point did anyone tell us how long it would take or give us an offer to go home and come back. More

by catsmith73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2013 -

Russell & Smith Honda responded

I apologize for the long wait for the financing team. Your feedback is incredibly important and I will inform the Finance Manager about your experience. Ray is great to work with, and we are so happyto hear that he could help you out. Thank you for your patience and please give us a call if you need anything else. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 19, 2013

This was me and my husband's first experience purchasing a vehicle at a dealership without a cosigner and needless to say, it was a great experience. Ray Lee was very patient with us and showed u More

by juarez000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 21, 2013 -

Russell & Smith Honda responded

We would like to thank you for taking the time to leave us this wonderful review! We work very hard making sure that every person that walks through our doors has a nothing less than a fantastic experience.Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and coupons for our monthly service specials! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

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