Russell & Smith Honda

Ray was a great help in finding a purple Honda Fit in a short amount of time. My husband and I came to just check out the car and ended up buying it! Even though Ray was extremely busy (juggling 2 other in short amount of time. My husband and I came to just check out the car and ended up buying it! Even though Ray was extremely busy (juggling 2 other interested buyers) - he never left us hanging. He was prepared with the car open when we got there so we could check it out before we test drove. And even though it took a while to get through the paper work (like I said, it was a busy day!) - once we got to Ami in finance she was great and got us on the road in no time. More

I had the most pleasant experience dealing with Mohamed. Although new at Honda, it was a pleasure dealing with him. Then came Santos Cabrera. That guy was just amazing. They did not have my choice of vehicl Although new at Honda, it was a pleasure dealing with him. Then came Santos Cabrera. That guy was just amazing. They did not have my choice of vehicle, but he assured me he will have one in 48Hrs. He got it, down to the color I wanted. Then it was Edgar Williford, finance Manager. Very nice fellow. Now come the time to pay (I was paying cash). Of course I did not have that amount of cash on my (too risky) so I presented my CC. Sorry, policy we do not accept CC. So my answer was OK, keep the car and I will be back in two days to pay and pick up the car. Non sense. No problem. Take the car now. Pay me in two days. I was just astonished. They gave me a $32K car on my signature. I don't know many dealer that will do that. Overall, a great, painless experience. The three gentlemen I dealt with were just that, gentlemen. I highly recommend dealing with Russell & Smith. Thanks Guys... More

Superior service! I purchased two vehicles, completed a double deal in less than an hour. The deal(s) and dealership more than met my expectation! double deal in less than an hour. The deal(s) and dealership more than met my expectation! More

Walked in and danny was very helpful. I didn't feel rushed or pressured. I was looking at the new Honda accords. Thanks Danny. Top notch! rushed or pressured. I was looking at the new Honda accords. Thanks Danny. Top notch! More

I saw Danny's good Customer reviews on dealer rated and decided to give him a call. The negotiation over the phone was straight forward. I went to the dealership and within an hour and half, selected a and decided to give him a call. The negotiation over the phone was straight forward. I went to the dealership and within an hour and half, selected a Pilot, test drove it and all paperwork was done. Car was promised to be ready the next day by 6:00 PM for installation of roof rails and received a call by 3:00 PM that car was ready. Danny spent 1/2 hour explaining operation of electronic gadgets. This has been the best car experience in my past 30 years. No hassles, no misunderstandings, no last minute "fees". I would strongly recommend this dealership and specially dealing with Danny Morse for 1st class Customer service. More

My wife and I both agree this was the best car buying experience. I requested an internet quote from Russel & Smith and several others across a 3 state area. Within just a few hours I recived thier p experience. I requested an internet quote from Russel & Smith and several others across a 3 state area. Within just a few hours I recived thier proposal. Some of the other dealerships didn't even respond to my request for a bid on a new vehicle. We made arrangement to meet with Danny Morse the next day. After a test drive and a brief discussion on what options best suited our needs, we purchased the vehicle. There was never any presssure or sales tactics. We had a hood air deflector installed and the only reason they didn't score the highest in the Quality of Work question was because the part wasn't in stock. On our return visit to pick up the vehicle, Danny worked with both of us to explain and setup many of the technical options. They didn't just take our money, hand us an owner's manual, and send us on our way. This type of personal service after the purchase is rare. Thanks! More

Danny was a great salesman to work with. He let us take our time and come to our own decisions. We never felt rushed or "up sold," and when the time came to make a purchase he gave us a great price on our our time and come to our own decisions. We never felt rushed or "up sold," and when the time came to make a purchase he gave us a great price on our car and our trade in. Working with Danny was pretty much the antithesis of the "car salesman experience" that we all dread. I look forward to purchasing my next car from him as well. More

Danny was helpful throughout the entire process. He communicated promptly and gave a very fair price on both the trade-in and the new purchase. He had an excellent low-pressure style as a salesman. We communicated promptly and gave a very fair price on both the trade-in and the new purchase. He had an excellent low-pressure style as a salesman. We were able to make an informed choice because of the knowledge he brought to the experience. When the dealership did not have the exact make/model of the car we wanted, he was able to work with another dealership to get the car within a week's time. We plan to buy another Honda soon and will definitely be asking for Danny. More

A few points on Mr. Huddleston: -Straightforward with A few points on Mr. Huddleston: -Straightforward with his approach to sales -No frills and no hidden agenda -Friendly and accommodating throughou A few points on Mr. Huddleston: -Straightforward with his approach to sales -No frills and no hidden agenda -Friendly and accommodating throughout entire sales process -Not in your face; will give you the time you need to decide -Honest on lot inventory -Delivered on everything I requested in a quote -Delivered on everything desired in the car including options -Did not try to upsell or add anything that was not desired -Follows up from time to time (via phone and email) making sure everything is alright with vehicle Completely understanding of the sales process from the customer's perspective and his "treat you like I want to be treated" mentality. Would direct anyone interested in a Honda straight to Ray Huddleston at Russell and Smith Honda. More

I could not have asked for a greater experience in buying a new car! While doing my research on various models I found Alfredo to be outstanding in answering questions, showing the cars and really highlight a new car! While doing my research on various models I found Alfredo to be outstanding in answering questions, showing the cars and really highlighting the Honda experience. He was a very educated gentleman and not a pushy salesman. It was really easy to see that Russell and Smith Honda was more like a family than a business with sincere and genuine warmth and friendliness. When the day came to buy the car Alfredo's friend and tag-team partner Danny Gonzales was there and what a gift he was! Danny was very down-to-earth, succint and quick! He completely tailored and streamlined the process to meet my needs. It was the best car buying experience I have ever had! Not to mention the car was available to drive out almost immediately! I have never had a dealership give me the car within three hours of buying it before! I could not be happier! There is nothing they could have done to help more. I was treated like royalty! I was given a great deal and I was there for an immediate purchase seeing as how my previous car had died the night before! More