Russell & Smith Honda

My wife and I both agree this was the best car buying experience. I requested an internet quote from Russel & Smith and several others across a 3 state area. Within just a few hours I recived thier p experience. I requested an internet quote from Russel & Smith and several others across a 3 state area. Within just a few hours I recived thier proposal. Some of the other dealerships didn't even respond to my request for a bid on a new vehicle. We made arrangement to meet with Danny Morse the next day. After a test drive and a brief discussion on what options best suited our needs, we purchased the vehicle. There was never any presssure or sales tactics. We had a hood air deflector installed and the only reason they didn't score the highest in the Quality of Work question was because the part wasn't in stock. On our return visit to pick up the vehicle, Danny worked with both of us to explain and setup many of the technical options. They didn't just take our money, hand us an owner's manual, and send us on our way. This type of personal service after the purchase is rare. Thanks! More

Danny was a great salesman to work with. He let us take our time and come to our own decisions. We never felt rushed or "up sold," and when the time came to make a purchase he gave us a great price on our our time and come to our own decisions. We never felt rushed or "up sold," and when the time came to make a purchase he gave us a great price on our car and our trade in. Working with Danny was pretty much the antithesis of the "car salesman experience" that we all dread. I look forward to purchasing my next car from him as well. More

Danny was helpful throughout the entire process. He communicated promptly and gave a very fair price on both the trade-in and the new purchase. He had an excellent low-pressure style as a salesman. We communicated promptly and gave a very fair price on both the trade-in and the new purchase. He had an excellent low-pressure style as a salesman. We were able to make an informed choice because of the knowledge he brought to the experience. When the dealership did not have the exact make/model of the car we wanted, he was able to work with another dealership to get the car within a week's time. We plan to buy another Honda soon and will definitely be asking for Danny. More

A few points on Mr. Huddleston: -Straightforward with A few points on Mr. Huddleston: -Straightforward with his approach to sales -No frills and no hidden agenda -Friendly and accommodating throughou A few points on Mr. Huddleston: -Straightforward with his approach to sales -No frills and no hidden agenda -Friendly and accommodating throughout entire sales process -Not in your face; will give you the time you need to decide -Honest on lot inventory -Delivered on everything I requested in a quote -Delivered on everything desired in the car including options -Did not try to upsell or add anything that was not desired -Follows up from time to time (via phone and email) making sure everything is alright with vehicle Completely understanding of the sales process from the customer's perspective and his "treat you like I want to be treated" mentality. Would direct anyone interested in a Honda straight to Ray Huddleston at Russell and Smith Honda. More

I could not have asked for a greater experience in buying a new car! While doing my research on various models I found Alfredo to be outstanding in answering questions, showing the cars and really highlight a new car! While doing my research on various models I found Alfredo to be outstanding in answering questions, showing the cars and really highlighting the Honda experience. He was a very educated gentleman and not a pushy salesman. It was really easy to see that Russell and Smith Honda was more like a family than a business with sincere and genuine warmth and friendliness. When the day came to buy the car Alfredo's friend and tag-team partner Danny Gonzales was there and what a gift he was! Danny was very down-to-earth, succint and quick! He completely tailored and streamlined the process to meet my needs. It was the best car buying experience I have ever had! Not to mention the car was available to drive out almost immediately! I have never had a dealership give me the car within three hours of buying it before! I could not be happier! There is nothing they could have done to help more. I was treated like royalty! I was given a great deal and I was there for an immediate purchase seeing as how my previous car had died the night before! More

I didn't include Russell and Smith in my original request for internet bids. But later, I saw their high rating on this site and decided to do so. I ended up buying the car from them. From the ou request for internet bids. But later, I saw their high rating on this site and decided to do so. I ended up buying the car from them. From the outset, they were on the ball. The salesman (Danny) supplied all the information I asked for promptly and completely. No delaying tactics, no flim-flam. (Two other dealers on my list seemed to want to drag me into the show rooms instead of simply giving me their price. So I especially appreciated Danny's straight-forward and responsive approach.) Russell and Smith's initial offer was $1800 below MSRP - far better than my local dealer,who claimed he couldn't come down more at $100 below MSRP (after several face to face conversations). All of this indicated to me early on that Russell and Smith were the kind of people I prefer to deal with. As the bids came in, I negotiated back and forth with all parties. Russell and Smith came in almost the lowest, and based on my impressions so far, I decided to buy it from them. When I got there I asked them for an offer on my old car. We went back and forth for about an hour. This part of the car buying process is seldom any fun - both sides vying for the most money. But the "character" of the dealership came through again when the Sales Manager (Dino) took over from my salesman. Dino and I wrangled for 30 mins or more. He was consistently polite and respectful. He was never aggressive, pushy, beligerent or combative like many dealers are at this phase of negotiations. I had the impression he was trying to make it a good deal for both them and me. And he ended up giving me a fair price for the old car. Thanks again Dino. I really appreciated the professional way you handled this. Finance was next. We were on the last form when Amy realized that a new interest rate had just been announced that was not available hours before when I checked. She offerred to update the paperwork and get me the new rate. (Yes, I suspect that dealers get a fee for sending customers to Honda Finance. But you'd have had to be there to see that she really went the extra mile on this one.) This was a great buying experience. More

I would like to express my gratitude to Mr. Ray Huddleston and also recommend him to anyone looking to purchase a vehicle from Russell & Smith Honda. He is a genuine person who is straightforward. Huddleston and also recommend him to anyone looking to purchase a vehicle from Russell & Smith Honda. He is a genuine person who is straightforward. He understands buyers also and made the purchase process easier for us. He is fantastic and very kind. Thank you. More

Normally, i dont write a review AT ALL but i had to write one for Dung Lee. He was able to work with us in getting the drive out price lowered. and he actually did get the price lowered. he will listen to one for Dung Lee. He was able to work with us in getting the drive out price lowered. and he actually did get the price lowered. he will listen to you and try to work with you. It is my first brand new car so i wanted to make sure i get a great deal. I am happy i was able to meet a salesman like Dung, because it is hard to find a good salesman. Also, Darrell from finance was able to give us a good APR rate. I recommend those two. They have patience and will actually try to meet you at the middle if you are on a budget! More

Ray Huddleston was great! He treated us like family and Ray Huddleston was great! He treated us like family and gave us excellent service and an excellent price! He and the finance guy stayed well past cl Ray Huddleston was great! He treated us like family and gave us excellent service and an excellent price! He and the finance guy stayed well past closing time to finish our deal and they were friendly the entire time! This was one of the most stress-free car buying experiences we've had to date. This was our first Honda purchase, and It most likely won't be the last. This dealership is top notch! Thanks again Russell and Smith and Mr. Huddleston! Regards, Mr. & Mrs. Hausler 2013 Honda CR-V EX-L More

Russell & Smith repaired CRV & Certified it with non-Honda part before I bought it. Wouldn't repair it with Honda parts once I had issues with THEIR botched repair job & they denied doing it. They a non-Honda part before I bought it. Wouldn't repair it with Honda parts once I had issues with THEIR botched repair job & they denied doing it. They also "lost" the certification checklist paperwork on the CRV when we pursued Honda about it. They also charged me for services that were covered under my warranty. Go to Clear Lake Honda, much better service & honesty!! Sadly I drove past other Honda dealers to get my CRV serviced at Russell & Smith, thinking they would take care of me best because I bought there. BIG MISTAKE & wasted fuel! :/ never again! More