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Russell & Smith Honda

Houston, TX

4.8
2,770 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,770 reviews

January 30, 2013

Working with Danny was a real pleasure. He was knowledgeable, personable, and very helpful in getting us the car we wanted. The car buying experience with Danny was pleasant--in fact the best car More

by qqqx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2013 -

Russell & Smith Honda responded

We appreciate this outstanding review. We are very happy to know you enjoyed working with Danny! Our goal is to provide 100 percent customer satisfaction. Knowing we have achieved this goal with you pleases us immensely. Once again, thanks for this great review. We look forward to helping you again in the future. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

January 29, 2013

Ray Huddleston was a great sales advisor. We worked out a deal over email and the phone therefore we did not have to haggle once I arrived at the dealership. My reason for such a negative review is beca More

by pissedoffatty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
January 08, 2013

My salesman name was Jessie. He was very friendly,knowledgable about the car he was selling me. He was not too pushy like most salesman are. This was the best car buying experience I had.I w More

by txsdiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 10, 2013 -

Russell & Smith Honda responded

We are extremely grateful for this wonderful review as well as your personal recommendation of Russell & Smith Honda. We try to turn every customer interaction into a lifelong relationship and we are overjoyed to hear you are so pleased with your experience. Please, don’t hesitate to let us know if we can do anything else to help and congratulations on the new car. Thank you for choosing Russell & Smith Honda and don’t forget to check out our Facebook and Twitter pages for monthly specials and discounts! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

December 31, 2012

By far the most superb car-buying experience I have ever had! Everyone that I dealt with, literally, bent over backwards to make sure that I left with my new car. I have never felt so welcomed at a car deal More

by LindseyGlass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

Russell & Smith Honda responded

Thanks for leaving us this great review! We strive to give our customers the best experience possible each time they visit Russell & Smith Honda. I couldn’t be any more thrilled to hear you are so satisfied with your recent visit and I know the team will happy to hear their hard work was so appreciated. Please let us know if there is anything else we can do to help. Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and monthly service specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

December 31, 2012

This is the easiest and fastest car buying experience I ever had. My sister wants to buy a Honda CRV. She does not want to deal with all the sales related stuff, so she asked me for help. I searched for t More

by wkellyx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

Russell & Smith Honda responded

Thanks for leaving this great review! We are dedicated to providing the best car-buying experience possible and are glad that you feel this way. Give us a call or stop in at any time if there is anything else we can do to help. Thank you for choosing Russell & Smith Honda and don’t forget to check out the exclusive deals on our Facebook and Twitter pages. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

December 30, 2012

Danny Gonzalez is very personable and a pleasant person, who treated me with respect and friendliness. I enjoyed dealing with Danny during my two visits to this dealership. Danny took his time to ex More

by JTsabar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados
Jan 02, 2013 -

Russell & Smith Honda responded

We are grateful that you have taken the time to leave such a great review. Employees such as Danny and Santos are such important members of our team because of their ability to illustrate the importance we place upon customer service. It was our pleasure to assist you with finding a new car and we look forward to being able to help you again in the future. Thank you very much for choosing Russell & Smith Honda and be sure to check out our Facebook and Twitter pages to get access to exclusive deals and monthly service specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

December 30, 2012

This was the best car buying experience ever. At first I met Randy song at the parking lot, saw the inventory of 2013 Accord EX-L. He was so friendly and explained the new features in the car and went for a More

by Ragoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy song, Jack Dino Varcados, Ian Nylander
Jan 02, 2013 -

Russell & Smith Honda responded

Thank you for leaving such a great review. It is our goal to provide our customers with the best service and experience they could ask for because we understand how many choices there are out there. This is what makes us so appreciative that you chose Russell & Smith Honda and keeps us working to improve upon everything we do for our customers. Please don’t hesitate to let us know if there is every any way we can help and we hope to get the opportunity to assist you in the future. Thank you again for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and our monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

December 28, 2012

Selam was a great salesperson with her attentiveness, patience, and knowledge. Santos was very courteous and extremely helpful in getting a very tough loan. I would definitely do business with them again More

by hanso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jan 02, 2013 -

Russell & Smith Honda responded

We are very happy to hear that our team was able to provide the customer service worthy of this wonderful review. We look forward to providing this same great service any time you need help or have any questions regarding your new vehicle. Thank you for choosing Russell & Smith Honda and be sure to take advantage of the great deals found on our Facebook and Twitter pages! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

December 23, 2012

Selam was very friendly and helpful and overall buying process was relatively easy and all followup issues were handled quickly. Selam even called to make sure everything was going great with the car. More

by Doverton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selam
Dec 27, 2012 -

Russell & Smith Honda responded

Thank you for taking the time to provide us with this valuable feedback. We appreciate hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete customer satisfaction. We appreciate you choosing Russell & Smith Honda and would like to remind you to take advantage of the incredible discounts and deals found exclusively on our Facebook and Twitter pages. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

December 21, 2012

Dealing with Ray Huddleston is the only way I will buy a new car. He is fair, honest, efficient and does not employ any high pressure sales tactics. He is extremely knowledgeable about every feature of the More

by donnakouwe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2012 -

Russell & Smith Honda responded

Thank you for this excellent review! We’re thrilled to hear that Ray and Santos were such a big help and made your car-buying experience so comfortable. We are always here to help and look forward to the next opportunity to assist you with any of your automotive needs. Thank you for choosing Russell & Smith Honda and be sure to check out the exclusive deals on our Facebook and Twitter pages. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

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