Russell & Smith Honda

Selam was very friendly and helpful and overall buying process was relatively easy and all followup issues were handled quickly. Selam even called to make sure everything was going great with the car. process was relatively easy and all followup issues were handled quickly. Selam even called to make sure everything was going great with the car. More

Dealing with Ray Huddleston is the only way I will buy a new car. He is fair, honest, efficient and does not employ any high pressure sales tactics. He is extremely knowledgeable about every feature of the new car. He is fair, honest, efficient and does not employ any high pressure sales tactics. He is extremely knowledgeable about every feature of the cars and could answer ANY question my husband or I had. He thoroughly explained every charge and spent a great deal of time with me getting set up safely in my new vehicle. He is very adept at using the cutting edge technology in the car. Santos Lanzo was also very personable, efficient and knowledgeable. He explained everything involved in the transaction to my satisfaction and did not rush through the process. I actually had a "good time" at the dealership. I was referred by my father who bought a car from Ray Huddleston. My husband will be the next customer from our family; he was equally impressed. More

Let me begin by saying I did not intend to buy a car at Russell & Smith Honda. We had always shopped at another local Honda dealer. However, the customer service my husband and I received from the minute Russell & Smith Honda. We had always shopped at another local Honda dealer. However, the customer service my husband and I received from the minute we met Richard C. was absolutely phenomenal. He was very interested in working with us to help us find a used car that met our desired qualities. And, he and his team delivered. Richard C. is very knowledgeable about car shopping and shared important tips with me and my husband on how to find the best deal in a used car. He was very patient as well, as we had recently been hit by another driver and lost our car (total loss). We were both emotionally attached to our previous vehicle and wanted something comparable to it that we could put the same tender love and care into. I truly believe Richard C. understood this and that is what made him so successful in helping us. After Richard C. helped us locate a car that we both liked and completed our paperwork, we spoke with Santos L. in the financing department for the details on financing. This is when I learned about the coverage options to protect my husband and I in the case that we experience another total loss. Santos L. was very knowledge and helped us select the right coverage for our particular situation. He even told us about a way to save a little money on our car note. We took the car home and tested it out for a day and then came back to sign all the final paperwork. We met Amy the next day when we signed all the final paperwork. She was so energetic and helpful. I swear I only spent 5 minutes with her but felt like I'd known her for years. I am so very impressed with the service I received at Russell & Smith Honda and hope you all are very successful for many, many, many years to come! I will definitely recommend you to everyone in need of a new or used car. I honestly am not one to go around handing out praises but you all deserve it. Great job! More

I bought a new car Honda Accord 2012 LX at your I bought a new car Honda Accord 2012 LX at your dealership, a few months back. I did have a good experience at that time and I have already given m I bought a new car Honda Accord 2012 LX at your dealership, a few months back. I did have a good experience at that time and I have already given my review on phone for that but what I am amazed with is the quality of service I was offered even after I bought the car. I had some issues with my car (a tinting of my windows), and let me tell you that you all have been very good in taking its care. I met Mr. Hussani at your dealership when I had come with a friend of mine and he got all my problems solved within no time. Not only the service was quick but also the price was very affordable too. I had never seen a dealer who was so humble, good natured and so much eager to help. I was grateful to him for his service and they way he talked to me and explained to me, even though he was not the one who had helped me in buying the car at your dealership. It speaks a lot about that man's god nature and knowledge about the car. I would sincerely like to thank him and you guys for that. More

I AM GOING TO PUT IT IN ALL CAPS FOR A REASON! ABSOLUTELY AWESOME EXPERIENCE MAKING FOR A FABULOUS 2012 CHRISTMAS FOR ME!!! ESPECIALLY WITH THE SALESMAN, MICAH MCCOY. I CANNOT EXPRESS HOW WOND ABSOLUTELY AWESOME EXPERIENCE MAKING FOR A FABULOUS 2012 CHRISTMAS FOR ME!!! ESPECIALLY WITH THE SALESMAN, MICAH MCCOY. I CANNOT EXPRESS HOW WONDERFUL THIS EXPERIENCE IS AND HOW PLEASED I AM WITH MY NEW ELEMENT. HONESTY AND CANDOR REMAIN AT THE TOP OF MY LIST WHEN I DEAL WITH ANYONE AND THIS DEALERSHIP AND THIS FABULOUS SALESMAN GET 10+ RATINGS IN THESE TWO CATEGORIES. OH AND WE CANNOT FORGET ROBERTO MONTEMAYOR! HE IS FANTASTIC AS WELL! I began looking at the Element and contacted many different dealers, did quite a bit of research (just ask Micah) and worked diligently to know the vehicle and what was the best things to look for. Micah contacted me promptly and personally answered ALL of my questions, never making feel like I was overly concerned or ridiculous. I just really cannot say enough about this fine young man,really. To me, this young man exemplifies Russell and Smith as a quality dealership. He fought for my desired price; communicated well with the Sales Manager; provided direct contact and communications with the Sales Manager and the Business Office; established direct verification with the insurance company; immediately had my new Element detailed and waiting; and sat with my husband and I in conversation.... this made us both feel that we were important as people, not just customers. Since I do not want to appear as if I am rambling, I will finish with stating to ALL who read this; go to Russell and Smith for the BEST vehicle, the BEST service, the BEST pricing, the BEST atmosphere and DO NOT FORGET to ask for MICAH MCCOY! Sincerely, Respectfully, and Emphatically, Dr. Julie Howard More

With a baby on the way soon, we did not want to visit multiple dealerships in person. So, we went the route of requesting internet quotes. I sent out requests to more than 5 dealerships in the Houston ar multiple dealerships in person. So, we went the route of requesting internet quotes. I sent out requests to more than 5 dealerships in the Houston area on a Saturday morning in early November and heard back from Dung Le on Monday morning with all the information I had requested - drive out price, MSRP, cost for each of the options, doc fees/title fees, etc. This helped me set a benchmark against the other quotes I received and I found Russel & Smith to be beating all quotes by a fair margin for a 2013 Honda CRV. Then I personally visited with Dung Le the next weekend and he advised me to wait till 1st December for even better prices. This was a good suggestion - I finally drove out with a 2013 LX for $24k drive-out price - better than anyone had offered me till then and even better than the original quote that Dung had provided 3 weeks ago. The only annoying part was having to wait for the financing lady to make time to sit down with us. We waited in the lobby for over 2 hours after we had agreed to the price, financing (through Honda America) and going over the specific vehicle we had chosen. More

Purchased a 2007 Volkswagen Pasat. Had a lot of repetitive repairs. Car manufacturer was puzzled on how to repair the car. Spoke with the individuals above who immediately moved me to a new 2012 repetitive repairs. Car manufacturer was puzzled on how to repair the car. Spoke with the individuals above who immediately moved me to a new 2012 Civic with more favorable terms than the first car I had purchased. Thank you Honda. More

Danny hooked me up with a great deal on an Accord v6 coupe and honored a lower price for window tint even though he had misquoted the price. I noticed document fees here seemed a bit lower than average coupe and honored a lower price for window tint even though he had misquoted the price. I noticed document fees here seemed a bit lower than average as well. They did a great job detailing the car, gassed it up and I was out! Roberto in F&I was very quick. He didn't waste my time. Criticism: Keep the regular coffee (non-decaf) stocked up guys! More

I just drove out my new car from the Russel & Smith dealer tonight and got the excellent experience in this dealer during all the purchase process. They gave me the nice price, good services and extrem dealer tonight and got the excellent experience in this dealer during all the purchase process. They gave me the nice price, good services and extremely hard working attitudes when I got some problems. I strongly appreciate my agent Selam Fesehatsion with all her excellent work. I went to several dealers to see new cars this month but she is the most hard working and technical person I have ever met that made everything smooth and finally I bought the new CR-V from here. She sent me a lot of messages and called me a lot of times when I met some troubles with the finance issue. Moreover, thank you so much for Ami who is very responsible for her work. Thank you all. More

I was in a bind and needed transportation. Janet Cousins, Memo Torres and Santos Lazo did a great job getting me into a car. They are wonderful people and a pleasure to work with. I would recommen Cousins, Memo Torres and Santos Lazo did a great job getting me into a car. They are wonderful people and a pleasure to work with. I would recommend the Russell & Smith Honda team to anyone. They make a great team!!!! Madeline Nero Braziel More