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Russell & Smith Honda

Houston, TX

4.8
2,786 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,786 reviews

November 30, 2012

Purchased a 2007 Volkswagen Pasat. Had a lot of repetitive repairs. Car manufacturer was puzzled on how to repair the car. Spoke with the individuals above who immediately moved me to a new 2012 More

by ccoates09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cambridge
Nov 30, 2012 -

Russell & Smith Honda responded

We would like to thank you for taking the time to leave us this wonderful review! We work very hard making sure that every person that walks through our doors has a nothing less than a fantastic experience and we are glad to hear that our team was able to help turn your situation around. Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and coupons for our monthly service specials! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 26, 2012

Danny hooked me up with a great deal on an Accord v6 coupe and honored a lower price for window tint even though he had misquoted the price. I noticed document fees here seemed a bit lower than average More

by neospud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2012 -

Russell & Smith Honda responded

Thank you for taking the time to share your recent experience with us! At Russell & Smith Honda there is nothing more important to our team than customer service which is why we couldn’t be any happier to hear that Danny and Roberto were able to turn your trip into a great one. Don’t hesitate to let us know if we can help you with anything else in the future, we look forward to being there to help with all of your automotive needs. Thank you for choosing Russell & Smith Honda and don’t forget to find us on Facebook and Twitter to get exclusive deals and monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 20, 2012

I just drove out my new car from the Russel & Smith dealer tonight and got the excellent experience in this dealer during all the purchase process. They gave me the nice price, good services and extrem More

by kongqz123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Nov 20, 2012 -

Russell & Smith Honda responded

We want to thank you for your kind words regarding your recent trip to Russell & Smith Honda. Our entire team is dedicated to providing the best customer service possible and we know Selam and Ami will be delighted to hear you were so pleased with their service. We hope to have earned a lifelong customer and look forward to helping you with all of your automotive needs in the future. Thank you for choosing Russell & Smith Honda and head over to our Facebook and Twitter pages to get exclusive coupons and deals. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 19, 2012

I was in a bind and needed transportation. Janet Cousins, Memo Torres and Santos Lazo did a great job getting me into a car. They are wonderful people and a pleasure to work with. I would recommen More

by deney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Memo Torres
Nov 20, 2012 -

Russell & Smith Honda responded

Thank you for this great review as well as your personal recommendation. We are glad you had a great experience at Russell & Smith Honda and hope to get the opportunity to serve you again in the future. Please don’t hesitate to let us know if there is anything else we can do to help. Thank you for choosing Russell & Smith Honda and don t forget to like our Facebook and Twitter pages for exclusive deals and discounts. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 19, 2012

They were very helpful and kept me informed the whole time. Danny worked hard to get me a great deal and I'm so happy with my new car. More

by happyhonda2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2012 -

Russell & Smith Honda responded

Thank you for taking the time to leave us such a wonderful review! We take pride in providing our customers with nothing but the best deals and service which is why we’re thrilled to hear you’re pleased with your recent experience. Please let us know if there is anything else we can do to help you with your new car and be sure to come back soon. Thanks for choosing Russell & Smith Honda and don’t forget to check out the exclusive deals and specials available on our Facebook and Twitter pages. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 17, 2012

I had a small problem with the navigation system of my CR-V. Alfredo discussed it with me while we waited for Dino who was busy with another customer. When Dino joined us my car was turned over to a mec More

by RuthAlpert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados
Nov 19, 2012 -

Russell & Smith Honda responded

We truly appreciate you taking the time to share your recent experience. It puts a smile on all of our faces to hear that you are happy with the service you received from Dino and Alfredo. Our entire team strives to provide the best service possible and I know they will be thrilled to learn their hard work has not gone unnoticed. Thank you for choosing Russell & Smith Honda and don’t forget to find us on Facebook and Twitter to get access to exclusive coupons and deals. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 08, 2012

This was the best car buying experience ever. Both Fred and Ami were so efficient and just all around some of the nicest people I've met. They made sure all my concerns were addressed. I would definately More

by egarcia_c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2012 -

Russell & Smith Honda responded

We are truly humbled to receive such a wonderful review of your recent visit to Russell & Smith Honda. Treating our customers with unparalleled service is our primary goal and we are thrilled to learn this was the best car-buying experience you’ve had. Thank you so much for choosing Russell & Smith Honda to help you find the right car and we’d like to invite you to give us a call or stop in at any time if you are ever in need of some help. Don’t forget to follow us on Facebook and Twitter to get great monthly specials and the hottest deals! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 05, 2012

This was the best car-buying experience my husband and I have ever had. About a year ago as my 2009 CRV was being serviced, I asked to see the new model CRVs. Micah McCoy said that the new models had just More

by szimmerman456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2012 -

Russell & Smith Honda responded

We appreciate you taking the time to leave us this excellent review! It was our pleasure to help you find the perfect new car and we look forward to helping you with all of your automotive needs in the future. With customer service being our top priority, it makes us very happy to hear that your car buying experience was so satisfying. On behalf of everyone at Russell & Smith Honda, thank you for being such a loyal customer and we hope that you enjoy your new car. Find us on Facebook and Twitter for exclusive deals and monthly service specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 03, 2012

Really enjoyed the process of buying my car. They were honest and upfront. NO GIMMICKS, that was the best part. I look forward to dealing with them again for future purchases. More

by Catshena
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrus Bahraini
Nov 07, 2012 -

Russell & Smith Honda responded

Thank you for taking the time to share your recent visit with Russell & Smith Honda! We are happy to hear that our team members were able to provide you with a wonderful car-buying experience and I know they will be thrilled to learn of the great things you had to say about their customer service. We are always here to help so don’t hesitate to give us a call or stop in at any time. Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and the latest industry news. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

November 01, 2012

Very professional and knowledgeable. Great experience! They did not "bug" you. They let you think about your own decision without pestering you! I will use the dealership again for sure! More

by jamend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred
Nov 07, 2012 -

Russell & Smith Honda responded

Thanks for this great review! Your satisfaction is our top concern and we couldn’t be happier that our sales team was able to answer all of your questions. We eagerly anticipate your return as well as providing excellent customer service to your friends, family and yourself in the near future. Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and access to our monthly service specials! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

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