Russell & Smith Honda

Very professional and knowledgeable. Great experience! They did not "bug" you. They let you think about your own decision without pestering you! I will use the dealership again for sure! They did not "bug" you. They let you think about your own decision without pestering you! I will use the dealership again for sure! More

To Ali and Amy, If Federal Law Allows ME to Write In To Ali and Amy, If Federal Law Allows ME to Write In Your names in The Ballot Next Week November 6th, 2012 . I will VOTE for You ! You are wonderful To Ali and Amy, If Federal Law Allows ME to Write In Your names in The Ballot Next Week November 6th, 2012 . I will VOTE for You ! You are wonderful !! We bought a 2012 Honda Civic Sedan the night of halloween !!!! Very Happy Ending!!!! More

The purchase of a new vehicle showed me options with friendly personal service. Honest talk always. Great place to do business. People worked with me on my time schedule - early or late. friendly personal service. Honest talk always. Great place to do business. People worked with me on my time schedule - early or late. More

Great customer service and very friendly. I shopped many dealers in the Houston area for a brand new Accord. Russell & Smith had the best price - hands down. Highly recommend. dealers in the Houston area for a brand new Accord. Russell & Smith had the best price - hands down. Highly recommend. More

BEST CAR BUYING EXPERIENCE WE EVER HAD IN HOUSTON TEXAS. BOTH SALES CONSULTANTS, MR MICAH AND MR ALI ARE VERY PROFESSIONAL AND KNEW WHAT THEY WERE DOING. THEY HAVE WON US AS A CUSTOMER FROM THEIR POLITE AND BOTH SALES CONSULTANTS, MR MICAH AND MR ALI ARE VERY PROFESSIONAL AND KNEW WHAT THEY WERE DOING. THEY HAVE WON US AS A CUSTOMER FROM THEIR POLITE AND COURTEOUS ATTITUDE. THEY WENT EXTRA MILE TO EXPLAIN ALL OPTIONS AVAILABLE FOR CARS & SUV'S WE WERE INTERESTED IN. THEY, ALSO TOLD US ABOUT ALL FINANCING OPTIONS. WE ARE VERY SATISFIED FROM THEIR SERVICE AND DEFINITELY RECOMMEND THIS DEALERSHIP TO ALL. THANK YOU VERY MUCH DEAR ALI AND MICAH. SARA AND HASSAN JAFRI More

I was very pleased with the service and price. Ray even let us out the door to take some time to think about it. Never experienced that before......... let us out the door to take some time to think about it. Never experienced that before......... More

I had been to at least ten other dealerships before Russell & Smith Honda. I thought I knew what I could expect, but I was pleasantly (and thankfully) surprised. My sales rep Selam greeted me and my Russell & Smith Honda. I thought I knew what I could expect, but I was pleasantly (and thankfully) surprised. My sales rep Selam greeted me and my friend right away. She actually listened to what I wanted in a car and was very patient with me as I changed my mind over and over. When I left, I did not feel pressured or taken advantage of. I would recommend Selam and this dealership. More

I had a wonderful car buying experience at Russell and Smith Honda. After going to several other Houston area Honda dealerships I walked into Russell and Smith. I already knew what kind of car I wanted, Smith Honda. After going to several other Houston area Honda dealerships I walked into Russell and Smith. I already knew what kind of car I wanted, the color, interior, etc. Selam was a wonderful salesperson and very patient. She greeted me and my family warmly, answered all of our questions, and pointed out the car's features. I was not intending to buy a car that day, but the offer I was given for my trade in (my last Honda - 10 years old and still running) was beyond fair and the price I was given for the new 2013 CRV was excellent. No haggling, no slimy salespeople, just an excellent offer on an excellent car - how could I walk away from that? Santos streamlined the financing and Honda Care options. He covered a lot of ground quickly and thoroughly. And just like that I was driving away in my new Honda CRV! But... Russell and Smith customer service did not stop there! After my purchase Selam walked me through the steps to synchronize my phone (a lot has changed in cars over the past 10 years!), she even called me to make sure I made it home OK. The next day when I came to pick up my paperwork both Santos and Selam took time to say hello and ensure that I was happy with my purchase - and of course I was! More

My experience with Russell and Smith Honda has been heavenly. I had been searching for weeks to find a GOOD used car within my small budget. Luckily the internet brought me to Russell and Smith Honda. heavenly. I had been searching for weeks to find a GOOD used car within my small budget. Luckily the internet brought me to Russell and Smith Honda. On their website I found a car that was slightly higher than my budget but I thought I would give them a try. Micah McElroy with Russell and Smith Honda's internet sales department contacted me regarding my inquiry. Although the first car was above my budget he found an even better car that was!It was so great I didn't mind driving the 35 miles from Spring, TX to the dealership in Houston. What about service after the sale you may ask? Again Russell & Smith knocked one out of the ballpark. The next day the check engine light came on and I of course freaked out. I headed back to the dealership fully prepared to do battle to get my money back. Immediately upon my arrival my salesman Micah reassured me that they would take care of the problem. Micah and Ali had Steve Rodriguez, their boss check out the problem. It turned out to be a minor issue with a sensor. Steve offered to do whatever was necessary to make me happy, I could get a refund or they could replace the sensor at no charge. He even offered me a loaner car! A loner car! I didn't buy a NEW car or even an expensive USED car and I was getting offered a loaner because he wasn't going to leave me stranded. (I'm pretty sure my car was the least expensive one on the lot...)When Steve said they could get it into the service department right then, I was happy to wait. I had my doubts that ANYONE could walk into a auto dealership ANYWHERE at 4:00 pm on a Saturday and leave with their vehicle repaired less than 2 hours later but I did! Not only that but Micah and Ali both kept me up to date with the repair and made sure I wasn't losing my patience. How could I? They didn't give me the chance. My daughter and I fell in love with the Honda Odyssey I purchased from R&S Honda. We've named her Goldilocks and we look forward to many miles with her. Thank you Micah, Ali and Steve. More

I rated this dealership as the highest rating because I was treated so fairly and honestly by these people who helped me buy the car of my dreams: Hussani Maudoodi, Stephen Houtkooper, Santos Lazo, and Ari was treated so fairly and honestly by these people who helped me buy the car of my dreams: Hussani Maudoodi, Stephen Houtkooper, Santos Lazo, and Ariel Garza. They were each very good at their jobs and very courteous sincere -- very unexpected for a car dealership. More